Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights.

Feedback Software 84

Feedback Software Analytic Tools Research Software Customer Feedback 84

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. In this article, we explain: Why investing in AI in SaaS is a must. Articles, social media posts, ad copy, landing pages , in-app microcopy – you name it.

Analytic Tools 68

Analytic Tools Feedback Software Data Visualization Reporting Tools 68

Intercom, Inc.

FEBRUARY 10, 2021

Our latest updates to Series , Banners , Articles , and Resolution Bot , to name but a few, empower you to streamline your messaging workflows, improve team collaboration, and most importantly, create better experiences to meet your customers’ evolving needs. Efficiently scale your messaging with new additions to Series.

Data Visualization 104

Data Visualization Feedback Software Analytic Tools User Testing 104

Userpilot

JANUARY 9, 2024

In this article, we provide a step-by-step UX audit guide, a checklist for performing a heuristic evaluation, and various other actionable recommendations. TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. Provide shortcuts to aid the efficiency of expert users.

Analytic Tools 92

Analytic Tools Data Visualization Feedback Software Research Software 92

Product Talk

DECEMBER 13, 2023

And as you might guess from the nature of Thomas’s product, there were some restrictions on how he could go about measuring user activity or instrumenting the product. It’s not like most apps where it’s not even a consideration—of course Slack knows whether I sent messages and it probably knows who I sent messages to,” says Thomas.

Data Visualization 250

Data Visualization Analytic Tools Reporting Tools Technical Review 250

Userpilot

SEPTEMBER 15, 2022

Are you measuring customer happiness? In this article, we’ll look at ways you can use user feedback to understand what makes your customers happy or not. We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. Measure customer satisfaction.

Feedback Software 73

Feedback Software Analytic Tools Customer Feedback User Testing 73

Userpilot

AUGUST 29, 2022

In this article, we’re going to cover everything you need to know about engineering as marketing, including: What is engineering as marketing? You can then use that score to make product improvements, find patterns in user behavior, and send relevant in-app messages to specific segments. Best practices for implementing it.

Research Software 83

Research Software Engineering User Testing Marketing 83

Userpilot

JULY 25, 2022

It starts with personalization: onboarding clients and customers should experience a tailored customer journey that helps realize value. A sound business strategy is to assist customers with targeted in-app messaging that helps them discover new features. Personalize the path to activation for each user segment.

Feedback Software 88

Feedback Software Onboarding KPIs Analytic Tools User Testing 88

Userpilot

FEBRUARY 4, 2023

When it comes to customer retention , figuring out how to wow a customer is crucial. After all, how can you expect to keep existing customers if you’re not able to meet (or exceed) customer expectations? TL;DR “Wowed” customers are more likely to be loyal to your brand and make additional purchases in the future.

User Testing 81

User Testing Customer Experience Customer Feedback Feedback Software 81

Userpilot

NOVEMBER 16, 2022

A good customer onboarding strategy gets users to the Aha! It proceeds to build an emotional bond with the user that results in user satisfaction , retention and increased customer lifetime value. What is the customer onboarding process? Customer onboarding completion rate.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience Customer Feedback 91

Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Userpilot is an excellent onboarding tool that enables effective in-app communication and on-demand user support.

Analytic Tools 82

Analytic Tools Feedback Software Reporting Tools Data Visualization 82

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Onboarding KPIs 95

Onboarding KPIs Customer Experience User Testing Customer Feedback 95

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. It improves customer experience, increases retention, and drives product growth. But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers.

Analytic Tools 91

Analytic Tools User Testing Customer Feedback Feedback Software 91

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. You can also use the info to ensure your messaging better speaks to user needs.

Customer Feedback 90

Customer Feedback User Testing Feedback Software Data Visualization 90

Userpilot

DECEMBER 19, 2023

In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. TL;DR As the name suggests, SaaS account management is the process of managing customer relationships. User persona example.

Feedback Software 82

Feedback Software Analytic Tools Product Research User Friction 82

Userpilot

MAY 18, 2023

Goals: The goal of UX is to optimize the in-app experience and help users complete tasks easily, while the goal of CX is to create great experiences throughout the customer journey to nurture loyalty and increase customer retention. For example, ensuring customers take product demos seamlessly is part of CX.

Customer Experience 85

Customer Experience User Testing Analytic Tools Feedback Software 85

Userpilot

JANUARY 15, 2024

This article shows you the tips and tricks to implement. Steps to conduct user research and incorporate empathy into your design thinking process. Tools for user research and empathic UX design. This insight allows you to create solutions that directly address their needs, enhancing overall user satisfaction.

User Testing 101

User Testing Customer Experience Data Visualization Research Software 101

Userpilot

APRIL 7, 2023

It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. In this article, we’ll go through 9 types of survey questions and their examples that can help you get insightful feedback about your products and user experiences. Let’s start!

Customer Feedback 74

Customer Feedback Data Visualization Feedback Software User Testing 74

Userpilot

JUNE 22, 2022

A well-designed in-app help center will help users to get instant answers to common support questions thus enhancing and simplifying the onboarding process. In today's post, we'll explore how in-app help can help you improve customer onboarding. Mobile app users may find this feature particularly useful.

Onboarding KPIs 52

Onboarding KPIs Reporting Tools Customer Experience Customer Communications 52

Intercom, Inc.

JANUARY 30, 2019

On our demo page, the bot triggers immediately and gathers the person’s company name, email address and personal name. And within our help articles, a Task Bot automatically opens a conversation for people who rate the article with a ??, so our support team can offer more help.

User Testing 117

User Testing Webinar Inbound Customer Experience 117

Userpilot

MAY 3, 2023

A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. In this article, we take a close look at Intercom surveys and examine: What they are. Intercom is a robust tool for customer messaging and service automation.

Data Visualization 78

Data Visualization Product Research Software Review Feedback Software 78

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. Poor product-market fit : Potential users are likely to drop off early in the sales funnel if there’s a mismatch between their needs and what your product offers; a classic sign of poor product-market fit.

Data Visualization 95

Data Visualization User Testing Analytic Tools Feedback Software 95

Userpilot

OCTOBER 21, 2022

Attract good-fit customers. So even after the deal is closed, you should still care about customer confidence—which involves following the tactics we’ll show you in this article. Trusting customers will praise you publicly and drive referrals. How can you measure customer confidence? Boost product growth.

Feedback Software 96

Feedback Software User Testing Customer Experience Customer Feedback 96

Userpilot

JUNE 8, 2023

It encompasses a wealth of data like user actions, feature usage, and beyond. In this article, we’ll walk you through everything you need to know about event data with industry-leading examples. TL;DR Event data refers to customer-generated information that indicates specific customer activities.

Feedback Software 84

Feedback Software Analytic Tools Data Visualization Events 84

Userpilot

FEBRUARY 4, 2023

To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. moment in a short time.

Feedback Software 91

Feedback Software Analytic Tools Research Software Product Research 91

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Address customers by name.

Data Visualization 93

Data Visualization Feedback Software Analytic Tools Research Software 93

Userpilot

OCTOBER 26, 2023

These are the main questions that the article explores. TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Basically, the existing customers promote the product and drive new customer acquisition by simply using it. There’s more.

Feedback Software 95

Feedback Software Analytic Tools Research Software Data Visualization 95

Userpilot

JULY 2, 2022

While a price increase announcement can be seen as negative news for your customers, communicating it right will help you ease the tension and retain your customers. In this article, we’ll cover everything you need to know on how to announce pricing updates without losing customers. A banner is good. But what next?

User Testing 91

User Testing Feedback Software Customer Experience Customer Feedback 91

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. This is essential because your customers aren’t all the same; their needs change as they progress through your product. A short time to value helps customers get to the aha! Welcome new users.

Analytic Tools 94

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 94

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

APRIL 25, 2022

This sort of friction is about exactly that: things that stop your user from achieving their goals. That could be being greeted with an unfamiliar error message, struggling to complete a task, or not being able to find help. You could identify a series of key journeys – signup , activation , referral, or checkout to name a few.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization User Testing 95

Userpilot

JANUARY 16, 2024

In this article, we unlock the best ChatGPT prompts to elevate your product management process. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), create content, and more.

ChatGPT 90

ChatGPT Data Visualization Onboarding KPIs Research Software 90

UX Studio

OCTOBER 11, 2022

It’s no longer an option to offer your customers mediocre digital customer experience. In our article you’ll learn: What is Digital Customer Experience? Why is Digital Customer Experience Important? What Makes a Good Digital Customer Experience? Increased customer satisfaction.

Customer Experience 84

Customer Experience User Testing Analytic Tools Customer Feedback 84

Userpilot

JANUARY 8, 2024

It helps users get the most value out of your product within the shortest possible time. However, with a range of user personas and attributes, it can be overwhelming to know which best practices you need to fuel your brand for success. TL;DR User onboarding is a process that shows users how they can derive value from your product.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Customer Feedback 52

Userpilot

JANUARY 17, 2023

And while you can’t read your user’s minds, there are some key performance indicators that can give you an idea of what’s going on: Time to Value. As the name indicates, time to value (TTV) refers to the time it takes for a user to realize the expected value of your product. But it doesn’t stop there.

Feedback Software 92

Feedback Software Research Software Onboarding KPIs Customer Experience 92

Userpilot

MARCH 25, 2024

Our article: Explains different SaaS valuation methods. As the name suggests, SaaS valuation is the process of establishing how much your SaaS company is worth – and how much it may be worth in the future. A welcome screen kickstarting user onboarding. Introduces key metrics that can affect your company’s value.

Feedback Software 92

Feedback Software Analytic Tools Research Software Data Visualization 92

Userpilot

APRIL 20, 2021

When it comes to software products, we must rely on user analytics. In this article, we’ll go over how you can translate user analytics into growth opportunities for your product, so you can start leveraging that data right away. What is user journey analytics? User identity data is what lets us identify a user.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software User Testing 98