Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

DECEMBER 6, 2022

Take both positive and negative feedback seriously; they are equally important to building fantastic customer experiences. UX research insights are important to the product design process because they help to: Create a customer-focused product. Improve customer experience and customer satisfaction level.

Data Visualization 98

Data Visualization Customer Feedback User Testing Feedback Software 98

UX Studio: Product Management

MARCH 19, 2021

Our group set a goal to learn more about features and user needs prioritization. We’ve read amazing articles describing and categorizing these techniques. At some point we realized that none of them show how to pick techniques based on the current stage of your product. Relies a lot on user scoring.

Product Research 109

Product Research User Testing Development Customer Experience 109

Userpilot

APRIL 25, 2022

Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors. Opportunity friction is driven by the gap between what a user expects to be able to do, and the functionality of your product as it stands. How to create friction logs.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

JUNE 17, 2022

Getting customer onboarding automation right should be an important priority for any savvy SaaS owner: you can save time and effort while enhancing customer lifetime value. In this article, we’re going to explore how a customer onboarding process contributes to growth. What is a customer onboarding process?

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. In this article, we’re going to dive deep into the types of in-app messaging, five best practices, and four real-world examples from successful SaaS brands. Userpilot NPS survey.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

NOVEMBER 21, 2022

What does the product launch manager do? Does your organization really need such a role if you already have a product manager ? These are just a couple of questions we’re exploring in the articles so if that’s what you’re after, you’re in the right place. Ready to dive in? Let’s get to it.

Product launches 98

Product launches Product Research User Testing Research Software 98

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. In this article, we’re going to dig deep into the world of customer onboarding. Understanding the Aha moment for your users. How do your users feel?

Analytic Tools 98

Analytic Tools Onboarding KPIs Research Software Feedback Software 98

Folding Burritos

DECEMBER 4, 2019

You’ve likely worked on new features, bug fixes, minor UX improvements, perhaps tackled some technical debt, and so on. . Bugs can be valued in terms of quality outcomes like reducing support needs or improving user satisfaction. Do we want to work on multiple product goals at once? How about Bug X vs Feature C ?

Research Software 585

Research Software Customer Experience Product Research User Testing 585

Userpilot

APRIL 27, 2023

Customer feedback is like a window into your customers’ minds. It allows you to understand their pain points, needs, and desires so that you can build better products that satisfy genuine market demands. TL;DR Customer feedback is the data you get from your users about your product and their experience.

Feedback Software 94

Feedback Software User Testing Customer Feedback Analytic Tools 94

Userpilot

JUNE 14, 2023

And learning how to analyze the customer journey will help you to ensure product growth and positive business outcomes. In this article, we’ll cover the definition of customer journey analytics, discuss ways to analyze the customer journey, and review customer journey analytics tools.

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Feedback Software 98

Userpilot

JULY 14, 2023

What is a product analytics framework and why is it important? These are only two of the many questions this article tackles. We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Heatmap analysis.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Research Software 96

Userpilot

MAY 29, 2023

Customer engagement and customer retention go hand in hand. Having a customer engagement framework in place will make it easier to organize your customer engagement efforts and track their results. Remember, the stickiest features on your product aren’t always the most visible.

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

Userpilot

APRIL 23, 2023

If you’re after answers to these questions, you’re in the right place because that’s exactly what we discuss in the article! We also look at how product managers can use Userpilot to implement product metrics frameworks. What are its best-known examples? And how to choose one? Let’s get right to it!

Onboarding KPIs 98

Onboarding KPIs Framework Analytic Tools Feedback Software 98

Userpilot

SEPTEMBER 23, 2022

Customer churn is a big problem in SaaS companies where monthly recurring revenue is a necessity and buyers have multiple options. To maintain rude financial health, you need to acquire new customers and retain existing ones. In this article, we’ll discuss what customer churn is and why it matters.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

APRIL 16, 2024

When it comes to product engagement , it’s important to find the right software with all the features you’ll need for each touchpoint across the user journey. This article will go over what WalkMe product tours are, explain what you can do with them, how much it will cost, and alternative tools to consider using.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52

Userpilot

OCTOBER 11, 2021

Tracking the right customer retention metrics not only helps you do that but also allows you to find opportunities to improve the overall experience for your customers and increase customer loyalty. However, you should combine this metric with the Customer Churn Rate (discussed later in this post) to get the exact picture.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Research Software 98

Userpilot

FEBRUARY 17, 2023

What product discovery techniques can product managers use to build products that deliver value for their customers? This is the main question we answer in the article. This includes idea generation and prioritization based on their potential to solve the problem and drive product goals.

Product Research 98

Product Research User Testing Data Visualization Analytic Tools 98

Userpilot

JANUARY 23, 2023

It identifies and stirs you towards the most important things you need to achieve sustainable product growth. This article discusses the best growth marketing strategies within the AAARRR funnel. You should also know your target product goals and how you’ll measure the success of your marketing strategy.

Analytic Tools 98

Analytic Tools Feedback Software Framework Data Visualization 98

Userpilot

FEBRUARY 6, 2023

Can a user engagement funnel help you grow a loyal customer base and retain more active customers ? User engagement takes all the best parts of existing funnels and applies relevant modern realities to them for better effect. Collect both qualitative and quantitative data to better understand your users.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

UX Studio

OCTOBER 16, 2017

Keep combining holistic analytics methods with long and short term product goals in mind, in tandem with models which take available resources into account as well. Recommended reading: A Theory of User Delight: Why Usability Is the Foundation for Delightful Experiences (Nielsen Norman Group). Feature Prioritization Methods. .

Customer Experience 81

Customer Experience User Testing Customer Feedback Technical Advisors 81

Userpilot

MAY 31, 2021

In summary, a Product Manager is responsible for leading the creation of a product, while a product marketing manager is a person who is in charge of taking the product to market and ensuring its commercial success. The product marketing manager role, on the other hand, focuses on driving signups, adoption, and retention.

Analytic Tools 97

Analytic Tools Onboarding KPIs Research Software Product Marketing 97

Userpilot

OCTOBER 31, 2022

Target user segments. You can utilize feature tagging to tag UI elements and track custom events and even take it a step further by tracking performance toward distinct product goals. The more data, the better your product decisions. So, you’ve got a solid understanding of your users. Growth insights.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

JULY 18, 2023

What does a product manager do? This is the key question we explore in this article! We look at: 7 key responsibilities of product managers. Different kinds of product manager roles. Qualities of a good product manager. Product designers – to deliver the best possible user experience and avoid UX debt.

Data Visualization 98

Data Visualization Product Research User Testing Onboarding KPIs 98