Userpilot

MARCH 27, 2023

With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. But when is the right time to send a Net Promoter Score survey? In this article, we’ll dive into the different types of NPS surveys, the best timing for each, and provide examples to help you receive healthy response rates.

Product Research 96

Product Research Feedback Software Customer Experience Data Visualization 96

Userpilot

APRIL 18, 2023

And to do that, you must ask the right customer satisfaction survey questions. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. The 5 types of customer satisfaction survey questions are: 1.

Customer Feedback 90

Customer Feedback User Testing Customer Satisfaction Customer Experience 90

Userpilot

APRIL 7, 2023

What types of survey questions should you use to collect valuable feedback? It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. Insightful questions can help you create compelling surveys that yield actionable feedback.

Customer Feedback 83

Customer Feedback Data Visualization Feedback Software User Testing 83

Userpilot

MARCH 29, 2023

Today, there are smiley face surveys. This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction.

Product Research 96

Product Research User Testing Customer Feedback Feedback Software 96

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 93

Data Visualization Feedback Software Customer Feedback User Testing 93

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Product Research 95

Userpilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. You can do this by launching in-app surveys that measure customer satisfaction with smiley faces. Use customer satisfaction surveys to collect sentiment data.

Data Visualization 99

Data Visualization Feedback Software Analytic Tools Reporting Tools 99

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success. Ready to get started?

Feedback Software 97

Feedback Software Product Research User Testing Customer Feedback 97

Userpilot

MARCH 7, 2024

These are the main questions the article explores. Unless your product analytics platform supports analytics dashboards to track user engagement metrics from one place. Core feature engagement dashboard in Userpilot. So if 100 users respond to the survey, 70 of them are promoters, 20 are detractors, your NPS score is 50.

Analytic Tools 101

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 101

Userpilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. Begin your personalization by launching welcome surveys to determine the user’s persona upon sign-up. Use welcome surveys to collect customer data.

Feedback Software 84

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 84

Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. In-app surveys , including NPS surveys , help teams put themselves in the customers’ shoes and understand their pain points. Features & Events Dashboard in Userpilot. Fear not, though!

Data Visualization 92

Data Visualization Analytic Tools Research Software User Friction 92

Userpilot

MARCH 19, 2024

This article shows you practical steps to accomplish this task. Feature and events dashboard in Userpilot. When analyzing data from multiple sources, use an analytics dashboard like the example below to view all key reports in one place. Userpilot’s analytics dashboard. Customer feedback surveys with Userpilot.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Customer Feedback 94

Userpilot

AUGUST 5, 2023

To collect data for your tracking plan: Gather user data from welcome surveys right in the beginning. Trigger contextual in-app surveys to gather customer satisfaction data. product analytics, customer surveys, etc.) Below is an example of a feature analytics dashboard by Userpilot. Create welcome surveys in Userpilot.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 95

Haines-Group

JANUARY 26, 2024

In fact, one survey indicated that price increases triggered 71% of voluntary churn. Exit surveys can help to collect this information, but interviews with customers who have cancelled will give you a much better understanding of the motivations. But the most common reason for churn is price increase.

Data Visualization 78

Data Visualization Research Software User Testing Feedback Software 78

Userpilot

NOVEMBER 21, 2023

In this article, we examine what you can achieve with the product analytics software from Hubspot. TL;DR Hubspot’s product analytics software provides you with reports and dashboards for tracking your marketing campaigns. Unlock marketing insights with Hubspot’s easy-to-use dashboard.

Data Visualization 99

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 99

Userpilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. Sending in-app surveys to gather relevant feedback and iterate your strategy. Triggering exit surveys to understand reasons behind churn and improve customer experience. Welcome survey example.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Customer Experience 82

Userpilot

MARCH 7, 2024

In this article, we’ll present the advantages and disadvantages of paid analytics platforms versus their free version counterparts and the best tools for each category. Analytics dashboards. Userpilot’s analytics dashboard places all key reports in one place, keeping important metrics at a glance. A/B testing.

Data Visualization 104

Data Visualization Analytic Tools Reporting Tools Research Software 104

Userpilot

MARCH 4, 2024

In this article, you’ll learn: Behavioral design principles to incorporate in your user interface and experience. For example, say your platform provides users with a template library for building feedback surveys. Customer survey templates in Userpilot. Six methods to identify behavioral patterns that influence user behavior.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

JANUARY 3, 2023

This article is for you if the above describes your situation. NPS and CSAT surveys come in handy here. Now that you’ve seen the value of churn prevention, it’s time to get to the meat of this article. Send your feedback surveys regularly, and try to include open-ended questions so customers can speak their minds.

Analytic Tools 92

Analytic Tools Feedback Software Research Software Data Visualization 92

Userpilot

AUGUST 16, 2023

In-app surveys, such as NPS and CSAT , can track customer satisfaction levels , and you can deploy retention strategies for low-scoring users. Use a customer-centric approach by personalizing onboarding with the data collected via a welcome survey. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

MARCH 17, 2023

In this article, we’ll learn more about customer needs, conducting customer needs analysis, and how to gain insights from it with a tool. Customer surveys are great for getting direct feedback from customers at each stage of the customer journey to assess their needs. Userpilot in-app surveys. Book a demo to learn more!

Data Visualization 97

Data Visualization Customer Feedback User Friction User Testing 97

Userpilot

JANUARY 9, 2024

In this article, we provide a step-by-step UX audit guide, a checklist for performing a heuristic evaluation, and various other actionable recommendations. Use qualitative data, such as user surveys, usability testing, session recordings, and heatmaps, to answer why the trends exist. Design a user survey with Userpilot.

Analytic Tools 100

Analytic Tools Data Visualization Feedback Software Research Software 100

Userpilot

JULY 5, 2023

In this article, we’ll explore 14 proven tactics that can help you enhance your customer satisfaction scores. Use Net Promoter Score (NPS) surveys to identify what retains your loyal customers and capitalize on them. Send CSAT surveys to measure overall customer satisfaction with your product.

Customer Satisfaction 98

Customer Satisfaction User Testing Data Visualization Customer Experience 98

Userpilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. In this article, we’ll consider the 12 best Typeform alternatives for SaaS businesses. Userpilot NPS Dashboard.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Embedded Analytics 82

Userpilot

SEPTEMBER 11, 2023

In this article, we’ll look into the customer analytics benefits and some of the best tools for getting customer insights. Ideas from feature request surveys for developing product roadmap. For instance, you can use in-app Net Promoter Score (NPS) surveys to understand customer loyalty. NPS analytics dashboard in Userpilot.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Customer Feedback 101

Userpilot

JUNE 22, 2023

In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. Using in-app surveys to collect and analyze customer feedback. Measure customer satisfaction by triggering contextual surveys during onboarding. Spotting friction points with funnel analysis.

Data Visualization 93

Data Visualization Feedback Software Analytic Tools Customer Experience 93

Userpilot

FEBRUARY 24, 2023

If so, you’re in the right place because that’s what this article explores! With Userpilot, you can also use company data and survey results, including quantitative and qualitative NPS responses to create segments. Like Appcues, Userpilot allows you to track goals from the Goals dashboard after you set them from the Chrome extension.

Data Visualization 96

Data Visualization Analytic Tools Onboarding KPIs Software Review 96

Userpilot

APRIL 24, 2024

In this article, we explain: Why investing in AI in SaaS is a must. A survey conducted by Authority Hacker has found that 85% of marketers use AI to write content. Articles, social media posts, ad copy, landing pages , in-app microcopy – you name it. You can use it to generate customer surveys.

Analytic Tools 74

Analytic Tools Feedback Software Data Visualization Reporting Tools 74

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. The app allows you to launch in-app surveys to collect qualitative and quantitative user feedback, including NPS data. Pendo dashboard. What is Pendo? Let’s get right to it! Pendo polls.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Reporting Tools 90

Userpilot

OCTOBER 20, 2023

You can collect feedback for analysis through in-app surveys, online reviews, social media mentions, and customer interviews. Tracking sentiment can also help you with feedback analysis and interpreting responses to in-app surveys. There are two main survey types to be aware of: transactional surveys and relationship surveys.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

JUNE 26, 2023

This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. Let’s dive in!

Feedback Software 92

Feedback Software Analytic Tools Research Software Customer Feedback 92

Userpilot

DECEMBER 21, 2022

In this article, we cover: What are marketing analytics tools and why they are essential for marketing teams and marketing agencies? Here are the key features to look for in an analytics tool: segmentation, tracking capabilities, A/B testing , and data visualization with analytics dashboards. Marketing data can be messy and confusing.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Research Software 95

Userpilot

FEBRUARY 29, 2024

For example, you can trigger instant in-app feedback collection with interaction-based surveys using Userpilot. Design in-app feedback surveys with Userpilot. Userpilot can help you monitor key metrics automatically with its analytics dashboards , like the Product Usage Dashboard, without requiring any setting up.

Data Visualization 94

Data Visualization Onboarding KPIs Analytic Tools Customer Satisfaction 94

Userpilot

AUGUST 5, 2023

In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. There are 3 types of NPS survey responses: Promoters give a score of 9 – 10 and are likely to advocate for your products to others passionately.

Data Visualization 96

Data Visualization Feedback Software Product Research Analytic Tools 96

Userpilot

JANUARY 5, 2023

In this article, we will discuss everything you need to know about NPS follow-up questions, examples, best practices, and how to create one. NPS (Net Promoter Score) survey is a customer loyalty and satisfaction metric that measures the likelihood of recommendation on a scale of 0-10. What is an NPS (Net Promoter Score) survey?

Data Visualization 88

Data Visualization Feedback Software Customer Feedback Customer Experience 88

Userpilot

MARCH 10, 2024

In this article, we’ll take a closer look at different examples of behavioral patterns. Next, get qualitative user data through surveys to back your reports up and uncover missing information. Userpilot offers powerful user behavior tracking along with in-app surveys and more. Product usage dashboard in Userpilot.

Data Visualization 98

Data Visualization User Testing Customer Feedback Customer Experience 98

Userpilot

MARCH 31, 2023

To perform attrition analysis, track in-app user engagement, gather user feedback , segment customers based on engagement and satisfaction, send churn surveys, and get an analysis overview on the dashboard. You can trigger these surveys to appear inside your app after a customer completes a specific action.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98