Userpilot

DECEMBER 12, 2022

A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. Read on to learn how to choose the right engagement metrics for your dashboard and how to build one code-free. User engagement dashboard tools to consider: Userpilot, Amplitude, and Mixpanel.

Data Visualization 98

Data Visualization Onboarding KPIs Dashboard User Testing 98

Userpilot

MAY 2, 2024

In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Collect user feedback regularly through in-app surveys to identify improvement areas. Monitor user sentiment through in-app NPS surveys. It puts your product’s future at risk.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 98

Data Visualization Feedback Software Customer Feedback User Testing 98

Userpilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. To analyze customer sentiment accurately, these tools dig into a text (social media posts, user reviews , messages, etc.) NPS survey created with Userpilot.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

Userpilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. Trigger upsell messages at high-intent moments. Personalize the cross-sell messages based on user segment. Use welcome surveys to collect customer data.

Feedback Software 102

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 102

Userpilot

MARCH 7, 2024

These are the main questions the article explores. User engagement could also refer to the strategies that businesses use to drive user interactions with the product, such as in-app messages or emails. Unless your product analytics platform supports analytics dashboards to track user engagement metrics from one place.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Userpilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. Using targeted in-app messages to guide users through key features effectively. Sending in-app surveys to gather relevant feedback and iterate your strategy. Welcome survey example.

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Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

MAY 7, 2024

But don’t worry—this article will provide some inspiration. 10 interactive walkthrough examples that guide new users: Rocketbots — Welcome survey and interactive walkthrough. Slack — Welcome survey and in-app walkthrough. 10 interactive walkthrough examples that guide new users Now, we get to the core of this article.

Feedback Software 104

Feedback Software Analytic Tools Reporting Tools Customer Communications 104

Userpilot

MAY 6, 2024

This article focuses on user profiles in the SaaS context. Lik e event tracking or surveys. Userpilot allows you to collect user profile data from product analytics, in-app surveys, and 3rd party applications. You can use the data to create more effective marketing messages and campaigns. Let’s dive right in.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

SEPTEMBER 11, 2023

In this article, we’ll look into the customer analytics benefits and some of the best tools for getting customer insights. Ideas from feature request surveys for developing product roadmap. Enhanced effectiveness of in-app communications with more relevant and contextual in-app messages. Upgrade message in Calendly.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Feedback 105

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success. Ready to get started?

Feedback Software 98

Feedback Software Product Research User Testing Customer Feedback 98

Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. In-app surveys , including NPS surveys , help teams put themselves in the customers’ shoes and understand their pain points. Features & Events Dashboard in Userpilot. Fear not, though!

Data Visualization 104

Data Visualization Analytic Tools Research Software User Friction 104

Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Pendo offers in-app messaging and onboarding features for mobile apps. Let’s get right into them, one by one!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

JUNE 26, 2023

This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. Let’s dive in!

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

DECEMBER 21, 2022

In this article, we cover: What are marketing analytics tools and why they are essential for marketing teams and marketing agencies? Here are the key features to look for in an analytics tool: segmentation, tracking capabilities, A/B testing , and data visualization with analytics dashboards. Marketing data can be messy and confusing.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

OCTOBER 27, 2023

This is the main question that the article tackles. To aid feature discovery , use contextual in-app messages that show users the relevant features at the exact moment when they need them. Another way to gather insights on how to improve the product is by collecting user feedback through in-app surveys. PLG for enterprise?

Feedback Software 105

Feedback Software Embedded Analytics Analytic Tools Enterprise 105

Userpilot

APRIL 24, 2024

In this article, we explain: Why investing in AI in SaaS is a must. Based on these, you could design onboarding experiences that lead users to value in less time or tailor product messaging to reflect their interests and values. A survey conducted by Authority Hacker has found that 85% of marketers use AI to write content.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

JULY 5, 2023

In this article, we’ll explore 14 proven tactics that can help you enhance your customer satisfaction scores. Use Net Promoter Score (NPS) surveys to identify what retains your loyal customers and capitalize on them. Send CSAT surveys to measure overall customer satisfaction with your product.

Customer Satisfaction 98

Customer Satisfaction User Testing Data Visualization Customer Experience 98

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. The app allows you to launch in-app surveys to collect qualitative and quantitative user feedback, including NPS data. Pendo dashboard. What is Pendo? Let’s get right to it! Pendo polls.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

MAY 17, 2023

These are the key questions that we discuss in the article. Contextual in-app messages give users the information they need at the time they need. Slack collects user feedback with in-app surveys to inform PX improvements. Increased revenue : users who witness a good PX are more receptive to upsell messages.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

JANUARY 16, 2024

This article discusses how you can build the perfect review funnel that influences product growth and attracts a consistent stream of positive online reviews on your website or third-party platforms. Use automated follow-up emails and messages to reassure customers that you take their feedback seriously. Userpilot NPS survey example.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Systems Review 105

Userpilot

AUGUST 5, 2023

In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. There are 3 types of NPS survey responses: Promoters give a score of 9 – 10 and are likely to advocate for your products to others passionately.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

AUGUST 6, 2023

On top of that, our article: Defines what marketing automation is. An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. You can trigger automatic in-app messages contextually to improve feature discovery and provide in-app guidance.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

JUNE 22, 2023

In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. Using in-app surveys to collect and analyze customer feedback. Measure customer satisfaction by triggering contextual surveys during onboarding. Spotting friction points with funnel analysis.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

SEPTEMBER 14, 2023

This is exactly what the article deals with, so if you’re after the answer to this question, you’re in the right place. To collect the necessary data, you can conduct customer discovery interviews or trigger in-app surveys. This may reveal issues with onboarding that you can easily address by improving in-app messaging.

Product Research 103

Product Research Customer Feedback Data Visualization User Testing 103

Userpilot

JANUARY 3, 2023

This article is for you if the above describes your situation. NPS and CSAT surveys come in handy here. Now that you’ve seen the value of churn prevention, it’s time to get to the meat of this article. Send your feedback surveys regularly, and try to include open-ended questions so customers can speak their minds.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

JANUARY 9, 2024

In this article, we provide a step-by-step UX audit guide, a checklist for performing a heuristic evaluation, and various other actionable recommendations. Use qualitative data, such as user surveys, usability testing, session recordings, and heatmaps, to answer why the trends exist. Design a user survey with Userpilot.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

OCTOBER 26, 2023

These are the main questions we tackle in this article. Contextual in-app messages are a great tool to drive feature discovery and adoption. Upsell messages are an excellent way to drive product expansion and increase customer lifetime value. Contextual onboarding messages are an excellent tool for the job!

Analytic Tools 103

Analytic Tools Feedback Software Product Research Data Visualization 103

Userpilot

FEBRUARY 24, 2023

If so, you’re in the right place because that’s what this article explores! With Userpilot, you can also use company data and survey results, including quantitative and qualitative NPS responses to create segments. Like Appcues, Userpilot allows you to track goals from the Goals dashboard after you set them from the Chrome extension.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Software Review 98

Userpilot

DECEMBER 22, 2022

This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Use exit surveys to collect customer feedback and understand the reasons behind churn. Use NPS and CSAT surveys to measure customer satisfaction and unveil customer pain points. But that’s not the best part.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software User Testing 98

Userpilot

OCTOBER 20, 2023

You can collect feedback for analysis through in-app surveys, online reviews, social media mentions, and customer interviews. Tracking sentiment can also help you with feedback analysis and interpreting responses to in-app surveys. There are two main survey types to be aware of: transactional surveys and relationship surveys.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

AUGUST 16, 2023

In-app surveys, such as NPS and CSAT , can track customer satisfaction levels , and you can deploy retention strategies for low-scoring users. Use a customer-centric approach by personalizing onboarding with the data collected via a welcome survey. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

OCTOBER 20, 2023

In this article, we look at 10 product analytics tools that you should consider when making your choice. Hotjar is a product experience analytics platform with tools like heatmaps , session recordings, and surveys to gain granular qualitative insights into user interactions and improve usability. In-app message created in Userpilot.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Userpilot

MARCH 10, 2024

In this article, we’ll take a closer look at different examples of behavioral patterns. Next, get qualitative user data through surveys to back your reports up and uncover missing information. Userpilot offers powerful user behavior tracking along with in-app surveys and more. Product usage dashboard in Userpilot.

Data Visualization 105

Data Visualization User Testing Customer Feedback Customer Experience 105

Userpilot

NOVEMBER 21, 2023

Technically not, but it helps a lot to have one, and you will find out why from this article! To evaluate your in-app messages, use flow analytics. To further improve the new feature, collect user feedback via in-app surveys. Surveys are another popular method. Do you even need a product launch checklist? Google Trends.

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Product launches User Testing Product Research Analytic Tools 104

Userpilot

AUGUST 31, 2023

In this article, we’ll dive into how to calculate Net Promoter Score with the formula and best methods to do it. Using an NPS tool to easily trigger NPS surveys , collect valuable insights, and automatically visualize and analyze the NPS response data. Create relational NPS surveys with Userpilot.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Customer Feedback 89