Article Development Embedded Analytics Knowledge Base 
Userpilot
OCTOBER 27, 2023
This is the main question that the article tackles. TL;DR We define product-led growth (PLG) as a business strategy that uses the product to boost its own growth. Another way to make the sales process more PLG is by adding self-service elements wherever it’s possible, like a resource center for after-hours support.
Userpilot
NOVEMBER 28, 2022
This article takes a deep look at interactive guides. The self-serve approach to customer service provides users with the guidance and resources they need to learn and use the product themselves. Interactive self-service guides are in-app resources that educate users on discovering and using features.
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Userpilot
MARCH 23, 2023
By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. 3: Poor customer service or experience with the sales teams can make customers churn.
Userpilot
FEBRUARY 21, 2023
Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. Invite your user base to a webinar where they can learn to use complex features. You see, adoption isn’t a set-and-forget process—especially for SaaS businesses.
Userpilot
APRIL 7, 2024
That’s what this article explains. Friction can slow users down or stop them from experiencing the Aha moment, so use analytics tools like funnel analysis to identify and remove it from the user journey. You can do it by providing users with on-demand self-service support, for example, through a resource center.
Userpilot
FEBRUARY 21, 2023
Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. Invite your user base to a webinar where they can learn to use complex features. You see, adoption isn’t a set-and-forget process—especially for SaaS businesses.
Userpilot
JUNE 19, 2023
The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. Tracking and reporting functionality to keep a pulse on learners’ progress. What are these features?
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