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How to Leverage AI in SaaS? (+Best Tools)

Userpilot

In this article, we explain: Why investing in AI in SaaS is a must. AI chatbots handle queries three times faster than customer service agents, improving efficiency while meeting customers’ preferences for self-service. AI analytics are coming soon. This includes the SaaS industry too.

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13 Best Customer Self-Service Portals to Enhance Customer Experience

Userpilot

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

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Product Roadmap Presentation: 6 Examples Included Templates

Usersnap

In this article, we’ll reveal the art of creating roadmap presentations that don’t just align internal teams and external users but also set the stage for a successful execution. But sharing a Powerpoint roadmap presentation is like sending a message in a bottle. So how to create and present roadmaps effectively?

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6 Customer Communication Pain Points in SaaS + How to Resolve Them

Userpilot

This article aims to help you avoid that. Resource center analytics. By resolving communication pain points like confusing processes, inconsistent messaging, or difficulty reaching a live person, you’ll build trust, improve retention , and positively impact your bottom line. Unclear messaging. CSAT surveys.

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An interview with John Kotowski on product pricing surveys: pricing research is not just “how much are you willing to pay”

Usersnap

But if you’re here, then you must know chickening out is not the way to do business! In this article, we’ll look at examples of lean pricing surveys, trends of SaaS companies’ pricing changes, and strategic insights from our special guest John Kotowski. Your buyers will use your competitors as a frame of reference.

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Top CX Trends That Are Shaping the SaaS Industry in 2022

Userpilot

So investing in superior customer experience and constantly optimizing it is one of the best ways to future-proof your business. In this article, we cover the top CX trends in SaaS today, with real-life examples to inspire your customer-centric approach. Users don’t want to wait for ages for customer service agents to respond.

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Built for you: Tooltips, new support languages, personalized posts, and much more

Intercom, Inc.

It’s no secret that customer experience is the key differentiator for online customers today. Include a basic message, embed an explainer video, or connect your Tooltip to the rest of Intercom – empowering you to share relevant Articles, kick off a Product Tour, prompt a survey, and more.