Userpilot

SEPTEMBER 21, 2022

This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. But how can you make use of it?

Analytic Tools 90

Analytic Tools Feedback Software Reporting Tools Data Visualization 90

Userpilot

NOVEMBER 2, 2022

All of these concerns can be easily resolved with AI in customer service. The use of artificial intelligence can be an invaluable tool for improving support without putting too many resources at risk. In this article, we’ll discuss AI and explain why you should embrace it to increase product growth. But is it true today?

Artificial Inteligence 94

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 94

Userpilot

OCTOBER 20, 2023

In this article, we look at 10 product analytics tools that you should consider when making your choice. HubSpot is a comprehensive marketing, sales, and customer service platform that allows you to optimize your sales and marketing funnel, with features like custom funnel reports and segmentation.

Analytic Tools 91

Analytic Tools Data Visualization Feedback Software Reporting Tools 91

Userpilot

AUGUST 18, 2022

So investing in superior customer experience and constantly optimizing it is one of the best ways to future-proof your business. In this article, we cover the top CX trends in SaaS today, with real-life examples to inspire your customer-centric approach. Users don’t want to wait for ages for customer service agents to respond.

Feedback Software 94

Feedback Software Data Visualization Embedded Analytics User Testing 94

Userpilot

DECEMBER 22, 2023

A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. In Userpilot, you can use AI to create microcopy for in-app messages and onboarding flows. For example, run A/B and usability tests. Get the demo to see how!

Analytic Tools 97

Analytic Tools Feedback Software UX Data Visualization 97

Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Resource Centers are great for providing self-service support. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). And it will attract extra costs.

Embedded Analytics 94

Embedded Analytics Analytic Tools Feedback Software Data Visualization 94

Userpilot

APRIL 7, 2024

That’s what this article explains. Friction can slow users down or stop them from experiencing the Aha moment, so use analytics tools like funnel analysis to identify and remove it from the user journey. You can do it by providing users with on-demand self-service support, for example, through a resource center.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 31, 2023

In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 80

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 80

Userpilot

DECEMBER 6, 2022

This article highlights how marketing resource management helps streamline processes, organize resources, and enhance workflows for better results. This results in consistency in content output, including blogs, in-app communication , messaging, positioning , and brand voice. Performance management and reporting.

Analytic Tools 89

Analytic Tools Feedback Software Reporting Tools Customer Experience 89

Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams. 12 effective ways to grow your business using marketing automation strategies. What are the best practices for success?

Feedback Software 93

Feedback Software Analytic Tools B2B Embedded Analytics 93

Userpilot

NOVEMBER 20, 2022

In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer. Send personalized and timely messages such as upgrade prompts when a user reaches the free usage limit, or special offers to convert free trial users who declined the initial offer.

Customer Experience 96

Customer Experience Feedback Software Analytic Tools User Testing 96

Userpilot

APRIL 12, 2022

In this article, you’ll learn more about the value of using video content as part of your overall marketing strategy. There are several advantages to adopting video marketing: increase brand awareness and drive engagement , save time and resources with self-service in-app tutorials , and increase adoption with short video guides.

Analytic Tools 92

Analytic Tools Embedded Analytics Data Visualization Onboarding KPIs 92

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. In this article, we’ll look at various customer training tools available on the market. On-demand, self-serve resource center. User segmentation.

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Education 96

Userpilot

NOVEMBER 20, 2022

In this article, we’ll cover: What digital customer experience is and why you should do it. Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Offer self-service support options. Important steps to digitize your customer experience.

Customer Experience 89

Customer Experience User Testing Customer Feedback Embedded Analytics 89

Userpilot

OCTOBER 26, 2023

These are the main questions that the article explores. A detailed growth strategy for retaining customers may involve various tactics, including self-serve onboarding and support, referral programs, and informed feature development. To take full advantage of growth opportunities, use product analytics to inform product decisions.

Feedback Software 95

Feedback Software Analytic Tools Research Software Data Visualization 95

Userpilot

MAY 3, 2023

In this article, we take a close look at Intercom surveys and examine: What they are. You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights. How they work. A better alternative you can adopt.

Data Visualization 78

Data Visualization Product Research Software Review Feedback Software 78

Intercom, Inc.

APRIL 25, 2018

Before this, we’d invested a lot of time in features like article suggestions. Powered by our knowledge base product , it suggested articles to people after they typed a message. It worked well, but we started to ask ourselves: what if we could get people to check out the knowledge base before typing a message?

Embedded Analytics 215

Embedded Analytics Feedback Software User Testing Customer Experience 215

Userpilot

OCTOBER 15, 2022

In this article, we’ll cover: The essential components of the B2B customer experience. 15 B2B customer experience best practices that drive business growth. Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles.

Customer Experience 93

Customer Experience B2B User Testing Customer Feedback 93

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 94

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 94

Userpilot

JUNE 26, 2023

This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! ’ Calculating the NPS score is complex, so it’s best to use a calculator or let your analytics tool do it for you. NPS dashboard in Userpilot. Let’s dive in!

Feedback Software 84

Feedback Software Analytic Tools Research Software Customer Feedback 84

Intercom, Inc.

JANUARY 20, 2021

For example, our support best practices article outlines a complete strategy for how to provide personalized customer support. Of course, customers are busy. Embed a how-to video within your doc for a speedier lesson. Once an article is published, don’t let it grow stale. It’s not just a series of FAQs. Let them watch.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Good customer self-service portals help to: Answer customer queries instantly. Offer 24/7 support.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Mind the Product

FEBRUARY 14, 2018

Google Analytics as Your Default Platform? As a product manager, the impact of your business decisions will be measured by your product’s front-end data. It is your obligation to be able to implement an analytic platform, analyze the data and present your findings. In-app Services. Crash Reports. A/B Testing.

Data Visualization 86

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 86

Userpilot

JUNE 19, 2023

The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. Tracking and reporting functionality to keep a pulse on learners’ progress. Userpilot UI patterns.

Analytic Tools 87

Analytic Tools Feedback Software Reporting Tools Systems Review 87

Userpilot

MARCH 23, 2023

By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. 3: Poor customer service or experience with the sales teams can make customers churn.

Feedback Software 93

Feedback Software Research Software User Testing Customer Experience 93

Userpilot

NOVEMBER 11, 2022

This article is going to dive into the Userguiding vs Chameleon debate and try to answer a key question. Userguiding and Chameleon are user onboarding, user feedback, and user analytics tools and each has its pros and cons. Self-service has never been easier. Thinking about whether to go for Userguiding vs Chameleon?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 3, 2023

In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Effective strategies for primary onboarding: Greet users with welcome messages. Product analytics may reveal that some of the users have not engaged with an advanced feature for their use case yet.

Onboarding KPIs 95

Onboarding KPIs Customer Experience User Testing Customer Feedback 95

Userpilot

JANUARY 29, 2023

This article considers what product experience is. Loom uses its welcome screen to educate new users Loom is a video messaging tool that lets you record your screen and get your message across through an instantly shareable video. Finally, embed the videos into your knowledge base for easy user access.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Data Visualization 97

Userpilot

JANUARY 9, 2023

This article considers all you need to know about retention marketing. Sales analytics to identify better-qualified prospects and improve your marketing strategy. You can offer proactive self-service support via a help center. For instance, you can embed in-app video tutorials to provide visual solutions to challenges.

Feedback Software 89

Feedback Software Analytic Tools Research Software Customer Experience 89

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. To improve your UX design, deliver personalized messages and experiences that are relevant to your users. They should also provide user interface feedback in the UI with elements like error messages, hover button changes, and more.

Feedback Software 94

Feedback Software Research Software Analytic Tools User Testing 94

Userpilot

DECEMBER 11, 2022

B2B marketing is especially complex as your target audience consists of other businesses rather than individuals which means you must reach the decision-makers of these businesses. Next, you need to formulate your key message using your customers’ pain points and their resolvent with your product. How can you reach them?

B2B 94

B2B Feedback Software Product Marketing Customer Experience 94

Userpilot

NOVEMBER 25, 2022

In this article, you’ll learn how to make the most out of automation to improve engagement. Offer self-service support with an in-app resource center. With automation, you improve the customer experience , as you’ll always send the right message to the right person, no matter the mood of the day.

Feedback Software 93

Feedback Software Customer Experience User Testing Customer Feedback 93

Intercom, Inc.

JULY 31, 2019

53% of buyers are more likely to buy from a business they can message, so if you’re looking for ways to make your marketing more effective in 2019, live chat is the way to go. They send your leads the exact messages you want them to see based on rules you define. Embed a video message in your chatbot.

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

Userpilot

AUGUST 2, 2022

In this article, I’ll uncover everything you need to know about automated surveys, including the proper techniques and tools. Userpilot and Typeform [long-form surveys only that you can embed] are the best tools for automating surveys. If your answer is never, your team is definitely missing out on a productivity catalyst.

Feedback Software 92

Feedback Software Research Software Analytic Tools Product Research 92

Userpilot

DECEMBER 15, 2022

And for many reasons—which we’re going to cover in this article. Tooltips are one of the best UI patterns when you want to include in-app messaging that isn’t disruptive for the user, provides contextual guidance , and incentivize feature adoption. Making them the least disruptive form of in-app messaging.

Research Software 96

Research Software User Testing Embedded Analytics Customer Experience 96

Userpilot

SEPTEMBER 22, 2021

In this article, we discuss what engagement tools are and why you need them for your SaaS. Product analytics can tell you which features are “sticky” so you can direct users to the parts of your tool that are most likely to keep them subscribed. Embedded forms – embed forms across the site to capture leads and emails.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Reporting Tools 90