Reveal

MARCH 9, 2023

Reveal Embedded Analytics Integration is the most important thing to consider when choosing an embedded analytics vendor to partner with. When analytics into an existing application, the user experience, workflows, and branding must flow seamlessly without adding complexity or confusion to your customers.

Embedded Analytics 54

Embedded Analytics Analytic Tools Data Visualization Customer Experience 54

Userpilot

MARCH 29, 2023

What’s digital analytics? How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. NPS scores or bug reports).

Data Visualization 98

Data Visualization Analytic Tools Embedded Analytics Feedback Software 98

Userpilot

OCTOBER 27, 2023

This is the main question that the article tackles. TL;DR We define product-led growth (PLG) as a business strategy that uses the product to boost its own growth. As enterprise products tend to be complex, their value may be difficult to experience through free trials or freemium. Let’s get right to it!

Feedback Software 105

Feedback Software Embedded Analytics Analytic Tools Enterprise 105

Userpilot

MAY 9, 2024

Happy customer service can be the difference between inconsistent revenue and a good bottom line. When users are delighted with your product experience, they engage more and tend to renew and even upgrade their accounts. How to measure customer satisfaction to ensure happy customer service? interaction with the support team).

Data Visualization 105

Data Visualization Reporting Tools Customer Experience Customer Feedback 105

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. What is Intercom?

Data Visualization 97

Data Visualization Product Research Software Review Feedback Software 97

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? It can be a tough nut to crack sometimes, but we’ve made it easier in this article.

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

The Product Coalition

JUNE 22, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. Establishing a robust product discovery infrastructure at your organization gives you the freedom to focus more of your time on creating, analyzing, and testing customer insights.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

OCTOBER 20, 2023

In this article, we look at 10 product analytics tools that you should consider when making your choice. HubSpot is a comprehensive marketing, sales, and customer service platform that allows you to optimize your sales and marketing funnel, with features like custom funnel reports and segmentation.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Userpilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. In this article, we’ll consider the 12 best Typeform alternatives for SaaS businesses.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Embedded Analytics 95

Userpilot

NOVEMBER 27, 2023

Both metrics are important to track if you want to implement a successful product retention strategy. In this article, we will cover: Formulas to calculate each of these metrics. Close the feedback loop so customers know their opinions matter. That’s where customer churn analytics comes in.

Product Research 102

Product Research Data Visualization Feedback Software Analytic Tools 102

Userpilot

OCTOBER 26, 2023

These are the main questions that the article explores. Market Development involves selling existing products to new markets. Market Penetration focuses on selling more existing products within the current market. Product Development aims to grow within the existing market by introducing new or enhanced products.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

APRIL 7, 2024

That’s what this article explains. We also look at different types of Aha moments and their examples in SaaS products. More importantly, we show you how to find the Aha moment for your product and design onboarding experiences that lead to it seamlessly. What does it mean in the SaaS context? Let’s get right to it!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Usersnap

SEPTEMBER 12, 2023

You either have a million questions that you don’t know how to arrange on your product pricing survey, or your mind is blank and you don’t know where to start. But if you’re here, then you must know chickening out is not the way to do business! What is a pricing survey? What is pricing research?

Product Research 52

Product Research User Testing Research Software Feedback Software 52

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

NOVEMBER 28, 2022

To be effective with customer service, companies have to consider the product, audience, and the major channels customers like. What’s worse, there’s no one-size-fits-all approach—you’ll often find yourself needing multiple service channels. This article takes a deep look at interactive guides.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Embedded Analytics 98

Userpilot

AUGUST 26, 2022

In this article, we’ll be explaining the value of user feedback and how to gather user sentiment , with a strategy in place. User feedback is quantitative and qualitative data provided by customers about what they think about a product and how many of them feel the same way. Why is collecting user feedback important.

Feedback Software 97

Feedback Software Customer Feedback User Testing Analytic Tools 97

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Customer focus is about researching and satisfying customer needs.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Product Research 98

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? But how to do it right?

Analytic Tools 98

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 98

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. This article considers all you need to know about retention marketing. Help customers gain full value from your product. And, what pain points do they wish to address with your product? Who are they?

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

JANUARY 29, 2023

What do good product experience examples have in common? In the era of unprecedented customer power, good customer experience is the key to successful product growth. This article considers what product experience is. Good product experience is a key part of the product-led growth approach.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. How do you effectively implement B2B marketing automation into your existing product marketing activities? In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams.

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Userpilot

SEPTEMBER 12, 2022

Satisfied customers won’t complain or cause any trouble but are also less likely to promote you, engage with your content, or respond to your surveys without incentives. Collect active and passive feedback from your app, implement it, and communicate it to close the feedback loop. That’s why you need to delight them.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. In this article, we cover the following: What UX design is and why UX is important in SaaS. To identify opportunities to improve your UX design, you should start with user research. Collect customer feedback with in-app surveys. The good news?

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

FEBRUARY 25, 2024

The Kano model helps you understand user preferences by using quick and powerful data analysis to design your product roadmap. The model is quick to implement, making it one of the best product development frameworks for SaaS. In this article, we cover: A brief history of the Kano model. Dr. Kano’s research challenged this.

Customer Satisfaction 105

Customer Satisfaction User Testing Customer Experience Customer Feedback 105

Userpilot

JUNE 10, 2022

As a product manager, you’re probably struggling with collecting and managing feature requests for your product. The fact that this type of customer feedback can come from multiple customers through multiple channels at the same time, puts a lot of pressure on the task. What are the 3 main types of feature requests?

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

APRIL 28, 2022

How can it help product managers in the product development process? This article covers Teresa’s Torres famous opportunity solution tree method for continuous discovery and steps to build one. Product discovery is an ongoing process and should not be limited to the initial design/development stage.

Research Software 98

Research Software Feedback Software Analytic Tools Product Research 98

Userpilot

MAY 31, 2023

In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

Userpilot

NOVEMBER 22, 2022

How can your product marketing team ensure you create the right content to help customers get value? In this article, we’ll cover: What a customer education strategy is and what it includes. With a customer education strategy, you create content or create courses that show customers how to get the most value from your product.

Education 98

Education User Testing Customer Feedback Customer Experience 98

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success. Ready to get started?

Feedback Software 98

Feedback Software Product Research User Testing Customer Feedback 98

Userpilot

JUNE 19, 2023

The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. Tracking and reporting functionality to keep a pulse on learners’ progress. What are these features?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Systems Review 98

Gainsight

APRIL 5, 2022

Multi-product companies are bursting with growth potential. But product leaders and managers know how challenging it can be to keep that growth moving in the right direction. However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. Users are forgotten.

Analytic Tools 52

Analytic Tools Embedded Analytics Feedback Software Product Research 52

Userpilot

MAY 14, 2023

Want to know whether your product is delivering value to customers? Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. There are two main types of customer feedback : direct and indirect.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98