Userpilot

MARCH 29, 2023

What’s digital analytics? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy.

Data Visualization 87

Data Visualization Analytic Tools Embedded Analytics Feedback Software 87

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? It can be a tough nut to crack sometimes, but we’ve made it easier in this article.

Data Visualization 82

Data Visualization Product Research Research Software Analytic Tools 82

Userpilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. In this article, we’ll consider the 12 best Typeform alternatives for SaaS businesses. Let’s begin!

Data Visualization 77

Data Visualization Analytic Tools Feedback Software Embedded Analytics 77

Userpilot

OCTOBER 20, 2023

In this article, we look at 10 product analytics tools that you should consider when making your choice. HubSpot is a comprehensive marketing, sales, and customer service platform that allows you to optimize your sales and marketing funnel, with features like custom funnel reports and segmentation.

Analytic Tools 95

Analytic Tools Data Visualization Feedback Software Reporting Tools 95

Userpilot

NOVEMBER 28, 2022

This article takes a deep look at interactive guides. The self-serve approach to customer service provides users with the guidance and resources they need to learn and use the product themselves. Interactive self-service guides are in-app resources that educate users on discovering and using features.

Feedback Software 96

Feedback Software Customer Experience Analytic Tools Embedded Analytics 96

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Product Research 92

Userpilot

APRIL 7, 2024

That’s what this article explains. To gain a comprehensive understanding of user behavior, target both segments with surveys, either in-app or by email. Friction can slow users down or stop them from experiencing the Aha moment, so use analytics tools like funnel analysis to identify and remove it from the user journey.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams. 12 effective ways to grow your business using marketing automation strategies. Creating a welcome survey in Userpilot.

Feedback Software 96

Feedback Software Analytic Tools B2B Embedded Analytics 96

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

Analytic Tools 95

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 95

Userpilot

JUNE 26, 2023

This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. Let’s dive in!

Feedback Software 88

Feedback Software Analytic Tools Research Software Customer Feedback 88

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. Collect feedback with in-app surveys and take action. Creating NPS surveys in Userpilot. Therefore, you need to perform user research (interviews, surveys , etc.)

Analytic Tools 84

Analytic Tools Feedback Software Research Software Data Visualization 84

Userpilot

MAY 31, 2023

In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 84

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 84

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

OCTOBER 26, 2023

These are the main questions that the article explores. A detailed growth strategy for retaining customers may involve various tactics, including self-serve onboarding and support, referral programs, and informed feature development. To take full advantage of growth opportunities, use product analytics to inform product decisions.

Feedback Software 99

Feedback Software Analytic Tools Research Software Data Visualization 99

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. Collect feedback with in-app surveys and take action. Creating NPS surveys in Userpilot. Therefore, you need to perform user research (interviews, surveys , etc.)

Analytic Tools 69

Analytic Tools Feedback Software Research Software Data Visualization 69

Userpilot

FEBRUARY 25, 2024

In this article, we cover: A brief history of the Kano model. Trigger an in-app survey to collect user feedback. A well-designed survey can quickly reveal how customers perceive different features and what will make them most excited. Dig into data from your competitive research, user behavior reports , and feature requests.

Customer Satisfaction 98

Customer Satisfaction User Testing Customer Experience Customer Feedback 98

Userpilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? That’s exactly what I’m going to cover in this article. Good surveys fit the look and feel of your product.

Customer Satisfaction 98

Customer Satisfaction User Testing Product Research Customer Feedback 98

Userpilot

MAY 14, 2023

Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. What is customer feedback?

Feedback Software 92

Feedback Software User Testing Customer Feedback Analytic Tools 92

Userpilot

JUNE 19, 2023

The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. Tracking and reporting functionality to keep a pulse on learners’ progress.

Analytic Tools 91

Analytic Tools Feedback Software Reporting Tools Systems Review 91

Userpilot

NOVEMBER 30, 2023

These are only some of the questions that the article tackles. That’s whose problems you want to solve, Based on goals and audience, select a range of research techniques, like surveys , interviews, or user behavior tracking. This includes data from your analytics tools (e.g. What is the UX research process? Why is it important?

Product Research 89

Product Research User Testing Research Software Data Visualization 89

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success. Ready to get started?

Feedback Software 96

Feedback Software Product Research User Testing Customer Feedback 96

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 96

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 96

Userpilot

JUNE 30, 2023

In this article, we’re going to examine Userpilot’s resource center editor in depth. There are many types of modules to choose from: videos , guides, walkthroughs, a checklist , surveys , and more. Video: A proven example of content that’ll boost engagement, you can embed a video module in your resource center.

Analytic Tools 95

Analytic Tools Embedded Analytics Data Visualization User Testing 95

Userpilot

MARCH 23, 2023

By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. 3: Poor customer service or experience with the sales teams can make customers churn.

Feedback Software 95

Feedback Software Research Software User Testing Customer Experience 95

Userpilot

NOVEMBER 28, 2022

In this article, we’ll show you: What customer churn is and why it matters. Also, collect customer feedback with surveys and analyze customer data with product analytics to make informed improvements. If customers still want to cancel, ask them why they’re leaving in open-ended cancellation surveys.

Feedback Software 95

Feedback Software Customer Feedback Customer Experience User Testing 95

Userpilot

JANUARY 9, 2023

This article considers all you need to know about retention marketing. Sales analytics to identify better-qualified prospects and improve your marketing strategy. Use a welcome survey to learn about your users and their JTBD and place them in the appropriate segment. Welcome Survey. Loyalty rewards program.

Feedback Software 93

Feedback Software Analytic Tools Research Software Customer Experience 93

Userpilot

NOVEMBER 20, 2022

In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer. Offer self-service support with an in-app resource center to allow customers to find instant help. Offer self-service options. Benefits of real-time customer engagement.

Customer Experience 97

Customer Experience Feedback Software Analytic Tools User Testing 97

Mind the Product

FEBRUARY 14, 2018

Google Analytics as Your Default Platform? As a product manager, the impact of your business decisions will be measured by your product’s front-end data. It is your obligation to be able to implement an analytic platform, analyze the data and present your findings. In-app Services. Crash Reports. A/B Testing.

Data Visualization 86

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 86

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. But you can get a full picture of your customer relationships with NPS surveys , product adoption rates , and churn rates. Provide convenient self-service support.

User Testing 97

User Testing Feedback Software Research Software Analytic Tools 97

Userpilot

JANUARY 29, 2023

This article considers what product experience is. Kontentino, thus, uses a welcome survey to identify brands versus agencies so they can reserve the feature for agency customers only. Kontentino onboarding survey. Slack uses in-app surveys to collect customer feedback. Slack in-app survey. Try Userpilot today!

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

NOVEMBER 22, 2022

In this article, we’ll cover: What a customer education strategy is and what it includes. You should find a customer education tool that allows you to try out different content types and embed learning directly in-app. You can build different formats of educational content, including flows, videos, tooltips, and help articles.

Education 93

Education User Testing Customer Feedback Customer Experience 93

Userpilot

JANUARY 14, 2023

This article examines what customer education is and why it’s important. Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Begin the process with a welcome survey for new users. What is a customer education program? for maximum effect.

Customer Experience 97

Customer Experience Feedback Software Education Customer Feedback 97

Usersnap

SEPTEMBER 12, 2023

You either have a million questions that you don’t know how to arrange on your product pricing survey, or your mind is blank and you don’t know where to start. But if you’re here, then you must know chickening out is not the way to do business! But if you’re here, then you must know chickening out is not the way to do business!

Product Research 52

Product Research User Testing Research Software Feedback Software 52

The Product Coalition

JUNE 22, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. Processes Methodologies Analytics Automate processes to do the boring work for you You’ll save a lot of time down the road by automating a few different processes or at least conducting them manually but routinely.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. Collect customer feedback with in-app surveys. Talk to your customers directly, through surveys, interviews, and focus groups. Create surveys code-free with Userpilot. Also, many customers prefer self-service support.

Feedback Software 97

Feedback Software Research Software Analytic Tools User Testing 97

Userpilot

NOVEMBER 27, 2023

In this article, we will cover: Formulas to calculate each of these metrics. Research by SaaS Capital provides further proof of such high retention rates, reporting a median net retention rate of 102% and a median gross retention rate of 91% across SaaS companies. That’s where customer churn analytics comes in.

Product Research 83

Product Research Data Visualization Feedback Software Analytic Tools 83

Userpilot

APRIL 23, 2021

Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. In this article, we’ll take a quick look over what a user persona is and how to create one. A user persona is based on research and qualitative and quantitative data collected through user interviews and surveys.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98