Userpilot

NOVEMBER 22, 2022

In this article, we’ll cover: What a customer education strategy is and what it includes. In-app help centers give customers self-sufficiency, while also making sure they can keep moving forward when they get stuck. Customer education programs come in different varieties – webinars, videos, email series, and in-app training.

Education 93

Education User Testing Customer Feedback Customer Experience 93

Userpilot

OCTOBER 26, 2023

These are the main questions that the article explores. A detailed growth strategy for retaining customers may involve various tactics, including self-serve onboarding and support, referral programs, and informed feature development. To take full advantage of growth opportunities, use product analytics to inform product decisions.

Feedback Software 99

Feedback Software Analytic Tools Research Software Data Visualization 99

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 96

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 96

Userpilot

MAY 26, 2022

If you would like to know the answers to these and other questions, this is the article for you! Webinars are another good way of educating users about new features while helping to build stronger relationships. Self-service. As mentioned above, many users prefer self-service support to traditional human-led support.

Feedback Software 95

Feedback Software Analytic Tools Research Software Education 95

Userpilot

NOVEMBER 20, 2022

In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer. Offer self-service support with an in-app resource center to allow customers to find instant help. Offer self-service options. Synthesia’s integration with Userpilot.

Customer Experience 97

Customer Experience Feedback Software Analytic Tools User Testing 97

Intercom, Inc.

APRIL 25, 2018

Before this, we’d invested a lot of time in features like article suggestions. Powered by our knowledge base product , it suggested articles to people after they typed a message. They had to click “Start a conversation” to find this link to self-service – it was almost contradictory.

Embedded Analytics 215

Embedded Analytics Feedback Software User Testing Customer Experience 215

Userpilot

APRIL 21, 2024

Embed videos. The content is SE optimized, and if you run an SEO-related query on Google, there’s a big chance you’ll find an Ahrefs article in the top five. Ahrefs article in SERP. Userpilot webinar thank-you page. Host webinars that offer valuable knowledge and demonstrate your product’s value.

Research Software 89

Research Software Feedback Software User Testing Reporting Tools 89

Userpilot

JUNE 19, 2023

The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. Tracking and reporting functionality to keep a pulse on learners’ progress.

Analytic Tools 91

Analytic Tools Feedback Software Reporting Tools Systems Review 91

Userpilot

JUNE 30, 2023

In this article, we’re going to examine Userpilot’s resource center editor in depth. Finally, analytics can help you understand how your resource center is performing, which of the content you’ve published is working, and what needs to change. enabling them to read a help article in a native language).

Analytic Tools 95

Analytic Tools Embedded Analytics Data Visualization User Testing 95

Userpilot

JUNE 26, 2023

This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! ’ Calculating the NPS score is complex, so it’s best to use a calculator or let your analytics tool do it for you. NPS dashboard in Userpilot. Let’s dive in!

Feedback Software 88

Feedback Software Analytic Tools Research Software Customer Feedback 88

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers.

User Testing 97

User Testing Feedback Software Research Software Analytic Tools 97

Userpilot

MARCH 25, 2022

Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. In-app survey tools show you the analytics side in real-time. Check out this webinar on how to measure user sentiment. For example, take a look at how the NPS dashboard looks for NPS surveys.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Product Research 92

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

OCTOBER 24, 2023

Sending in-app surveys and segment those users who report hardships with the product, express dissatisfaction, or rate your SaaS product low. Like sending a webinar invitation where users can learn how to use a new feature. How to embed a webinar invitation on a new feature announcement with Userpilot.

Customer Experience 86

Customer Experience User Testing Customer Feedback Onboarding KPIs 86

Userpilot

APRIL 21, 2024

Resolve issues quicker and provide efficient customer service. Free up support staff to focus on more complex issues by also adding self-service resources. Track engagement and analytics to see which areas of your in-app support need to be optimized and which content types you should prioritize in the future.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Embedded Analytics 92

Reveal

DECEMBER 2, 2021

Reveal Embedded Analytics. This is where tools such as Reveal and Looker come in handy – they convert raw data into easy-to-understand and easy-to-use insights that enable organizations to reshape and modernize the way they do business. A good embedded analytics solution offers a lot more than data visualizations.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

OCTOBER 1, 2021

" We asked some people in the SaaS industry what they thought of them, and the results weren't pretty… So if you take one thing away from this article, remember how LinkParrot lost Jake as a customer by ignoring his personal needs completely. Elise, Userpilot’s Head of Customer Success, gives a webinar. Conclusion.

Analytic Tools 109

Analytic Tools Feedback Software User Testing Data Visualization 109

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. Another way to deliver more customer value is by educating them, for example, through product-led webinars. Userpilot is a product growth platform with feedback, analytics , and engagement features.

Feedback Software 71

Feedback Software Analytic Tools Product Research Data Visualization 71

Userpilot

NOVEMBER 30, 2022

In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base ! A knowledge base is a self-service support portal with different formats of resources that enable customers to troubleshoot their issues. Build customer loyalty.

Feedback Software 92

Feedback Software Analytic Tools Reporting Tools Data Visualization 92

Userpilot

NOVEMBER 2, 2022

All of these concerns can be easily resolved with AI in customer service. The use of artificial intelligence can be an invaluable tool for improving support without putting too many resources at risk. In this article, we’ll discuss AI and explain why you should embrace it to increase product growth. But is it true today?

Artificial Inteligence 96

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 96

Userpilot

NOVEMBER 20, 2022

In this article, we’ll cover: What digital customer experience is and why you should do it. Offer self-service support options to meet customer expectations, while also removing friction in the support experience. On the other hand, add a human touch to your digital CX by running webinars or leveraging AI-created videos.

Customer Experience 93

Customer Experience User Testing Customer Feedback Embedded Analytics 93

Userpilot

JULY 20, 2023

From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks! Best AI tools to analyze data: Microsoft Power BI: business intelligence tool using machine learning. Source: Surfer.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Reporting Tools 90

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. In this article, we’ll look at various customer training tools available on the market. On-demand, self-serve resource center. User segmentation.

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Education 97

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your in-app messaging needs. TL;DR GainsightPX is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, and onboarding checklists.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

DECEMBER 6, 2022

This article highlights how marketing resource management helps streamline processes, organize resources, and enhance workflows for better results. Performance management and reporting. Tracking and analytics are key parts of marketing. Analytics tools , therefore, are an important addition to your marketing technology toolkit.

Analytic Tools 93

Analytic Tools Feedback Software Reporting Tools Customer Experience 93

Userpilot

OCTOBER 15, 2022

In this article, we’ll cover: The essential components of the B2B customer experience. 15 B2B customer experience best practices that drive business growth. Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles.

Customer Experience 96

Customer Experience B2B User Testing Customer Feedback 96

Userpilot

APRIL 21, 2023

How do you build an in-app resource center that gives customers a valuable self-service experience ? In this article, we cover: What to include in your resource center 8 SaaS examples to inspire your new resource center How to create a help center in just three steps Let’s get started. What is an in-app resource center?

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Embedded Analytics 92

Userpilot

JUNE 20, 2023

This article answers your questions. You’ll also find it easier to track onboarding analytics. Use webinars to drive the adoption of certain features Dig into your product analytics and identify core features that users have interacted with but are yet to adopt. Contextual webinar invite modal designed with Userpilot.

Customer Experience 94

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 94

Userpilot

NOVEMBER 7, 2023

Engage users with educational content such as webinars, slideouts, or tutorials when you roll out a new feature. Embed educational microvideos in the UI so users can visualize exactly how to use your product. Implement an in-app resource center as a channel for self-service support and prevent users from disengaging.

Feedback Software 92

Feedback Software Analytic Tools Research Software User Testing 92

Userpilot

FEBRUARY 6, 2024

This article will discuss what a good SaaS onboarding process is, the onboarding best practices to build an effective program, and onboarding examples from well-known companies to inspire you. Offer self-service options to improve SaaS user onboarding experience. Join Userpilot’s webinar to learn more!

Analytic Tools 52

Analytic Tools Feedback Software Embedded Analytics Data Visualization 52

Userpilot

APRIL 12, 2022

In this article, you’ll learn more about the value of using video content as part of your overall marketing strategy. There are several advantages to adopting video marketing: increase brand awareness and drive engagement , save time and resources with self-service in-app tutorials , and increase adoption with short video guides.

Analytic Tools 95

Analytic Tools Embedded Analytics Data Visualization Onboarding KPIs 95

Userpilot

OCTOBER 31, 2022

You’ll get an extensive range of functionality with Userpilot’s features (and through various integrations ), which includes: understanding user behavior and building user segments, an effective engagement layer, unpacking growth insights with advanced analytics features, launching NPS surveys, and more. Book a personalized demo now.

Analytic Tools 93

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 93

Userpilot

NOVEMBER 25, 2022

In this article, you’ll learn how to make the most out of automation to improve engagement. Offer self-service support with an in-app resource center. Offer on-demand self-service support with a resource center. With customer engagement automation, you can simply set it up and focus on more important tasks.

Feedback Software 96

Feedback Software Customer Experience User Testing Customer Feedback 96

Userpilot

NOVEMBER 29, 2022

You can embed a tooltip that will temporarily appear when they hover over a tab or option. A notification banner inviting to a webinar in Userpilot. Userpilot enables you to create an in-app resource center and embed your product tour in it. Extensive analytics options are available. Pendo dashboard. Conclusion.

Feedback Software 97

Feedback Software Analytic Tools Research Software Onboarding KPIs 97

Userpilot

MAY 21, 2023

Implementing proactive support enhances experiences, fosters loyalty, and drives business growth. This article will show you some practical ways you can implement proactive support in your SaaS. Add different types of content, such as webinars , guides, or video tutorials. Why should you provide proactive customer service?

Feedback Software 93

Feedback Software User Friction User Testing Customer Experience 93

Userpilot

DECEMBER 11, 2022

B2B marketing is especially complex as your target audience consists of other businesses rather than individuals which means you must reach the decision-makers of these businesses. Host webinars and deploy interactive product demos to boost customers’ knowledge of your product and how it aids their JTBD.

B2B 97

B2B Feedback Software Product Marketing Customer Experience 97

Alchemer Mobile

NOVEMBER 16, 2021

Related: Apptentive’s 2021 Mobile Engagement Benchmark Report. Affiliate marketing : App marketers join an ad network to create featured widgets and code snippets other app or web publishers embed on their platforms, and the app marketer pays affiliates a small fee for each download. Paid mobile app marketing. Social media.

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Download Feedback Software Reporting Tools Customer Experience 246