Userpilot

JUNE 19, 2023

The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. Tracking and reporting functionality to keep a pulse on learners’ progress. Userpilot UI patterns.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Systems Review 98

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

OCTOBER 24, 2023

Sending in-app surveys and segment those users who report hardships with the product, express dissatisfaction, or rate your SaaS product low. Like sending a webinar invitation where users can learn how to use a new feature. How to embed a webinar invitation on a new feature announcement with Userpilot.

Customer Experience 103

Customer Experience User Testing Customer Feedback Onboarding KPIs 103

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective in-app messaging tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. Another way to deliver more customer value is by educating them, for example, through product-led webinars. Userpilot is a product growth platform with feedback, analytics , and engagement features.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

NOVEMBER 2, 2022

All of these concerns can be easily resolved with AI in customer service. The use of artificial intelligence can be an invaluable tool for improving support without putting too many resources at risk. In this article, we’ll discuss AI and explain why you should embrace it to increase product growth. But is it true today?

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

Userpilot

MAY 8, 2024

If you’re in such a tight spot or want to prevent getting there, this article can help. Deliver exceptional customer support using AI and self-service resources. Identify friction points through analytics like a funnel or path analysis. Educate customers with resources in multiple formats like blogs, webinars , or videos.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

NOVEMBER 20, 2022

In this article, we’ll cover: What digital customer experience is and why you should do it. Offer self-service support options to meet customer expectations, while also removing friction in the support experience. On the other hand, add a human touch to your digital CX by running webinars or leveraging AI-created videos.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

JULY 20, 2023

From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks! Best AI tools to analyze data: Microsoft Power BI: business intelligence tool using machine learning. Source: Surfer.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

NOVEMBER 7, 2023

Engage users with educational content such as webinars, slideouts, or tutorials when you roll out a new feature. Use AI tools to analyze data, create chatbots, predict user behavior, and write marketing messages. Embed educational microvideos in the UI so users can visualize exactly how to use your product.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

DECEMBER 6, 2022

This article highlights how marketing resource management helps streamline processes, organize resources, and enhance workflows for better results. This results in consistency in content output, including blogs, in-app communication , messaging, positioning , and brand voice. Performance management and reporting.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

OCTOBER 15, 2022

In this article, we’ll cover: The essential components of the B2B customer experience. 15 B2B customer experience best practices that drive business growth. Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles.

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. In this article, we’ll look at various customer training tools available on the market. On-demand, self-serve resource center. User segmentation.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

JUNE 20, 2023

This article answers your questions. You’ll also find it easier to track onboarding analytics. But you can turn the table around by adding a prompt using tooltips or other in-app messages to drive engagement to relevant features: Example of using an empty state to drive action during the user onboarding process.

Customer Experience 98

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 98

Userpilot

APRIL 21, 2023

How do you build an in-app resource center that gives customers a valuable self-service experience ? In this article, we cover: What to include in your resource center 8 SaaS examples to inspire your new resource center How to create a help center in just three steps Let’s get started. What is an in-app resource center?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Embedded Analytics 98

Userpilot

NOVEMBER 25, 2022

In this article, you’ll learn how to make the most out of automation to improve engagement. Offer self-service support with an in-app resource center. With automation, you improve the customer experience , as you’ll always send the right message to the right person, no matter the mood of the day.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

FEBRUARY 6, 2024

This article will discuss what a good SaaS onboarding process is, the onboarding best practices to build an effective program, and onboarding examples from well-known companies to inspire you. Offer self-service options to improve SaaS user onboarding experience. Join Userpilot’s webinar to learn more!

Analytic Tools 52

Analytic Tools Feedback Software Embedded Analytics Data Visualization 52

Userpilot

NOVEMBER 29, 2022

You can embed a tooltip that will temporarily appear when they hover over a tab or option. A notification banner inviting to a webinar in Userpilot. Give new users a good impression by greeting them with a welcome page containing a nice, personalized message. Let’s say users often get stuck at a step during onboarding.

Feedback Software 98

Feedback Software Analytic Tools Research Software Onboarding KPIs 98

Userpilot

APRIL 12, 2022

In this article, you’ll learn more about the value of using video content as part of your overall marketing strategy. There are several advantages to adopting video marketing: increase brand awareness and drive engagement , save time and resources with self-service in-app tutorials , and increase adoption with short video guides.

Analytic Tools 98

Analytic Tools Embedded Analytics Data Visualization Onboarding KPIs 98

Userpilot

MAY 21, 2023

Implementing proactive support enhances experiences, fosters loyalty, and drives business growth. This article will show you some practical ways you can implement proactive support in your SaaS. Add different types of content, such as webinars , guides, or video tutorials. Why should you provide proactive customer service?

Feedback Software 98

Feedback Software User Friction User Testing Customer Experience 98

Userpilot

DECEMBER 11, 2022

B2B marketing is especially complex as your target audience consists of other businesses rather than individuals which means you must reach the decision-makers of these businesses. Next, you need to formulate your key message using your customers’ pain points and their resolvent with your product. How can you reach them?

B2B 98

B2B Feedback Software Product Marketing Customer Experience 98

Userpilot

SEPTEMBER 26, 2019

Use bullet points, imagery, even embed a video. As you’re about to see, webinars are a great way of educating your audience while simultaneously showing off your new product or feature. They basically use this to demo the new release, highlighting how it helps your business. You should also keep it clear and to the point.

Research Software 64

Research Software Feedback Software Embedded Analytics Webinar 64

Userpilot

NOVEMBER 13, 2023

In this article, we’ll guide you through writing the perfect product launch email, from the subject line to the email body. Included in the article are 21 real-life examples of successful product launch email campaigns, including campaigns by Figma , Notion , Designmodo , and more. Blaze’s post-launch webinar invite.

Product launches 103

Product launches Feedback Software Reporting Tools User Testing 103

Userpilot

JUNE 19, 2023

A/B testing different messages, formats, and designs to optimize user engagement. Note: For the sake of simplicity, we’ll be using “user” and “customer” interchangeably throughout this article. And although you can’t be there for your users 24/7, you can implement self-service support. How to measure user engagement?

User Testing 98

User Testing Product Research Feedback Software Customer Experience 98