Userpilot

FEBRUARY 3, 2023

Effective strategies for primary onboarding: Greet users with welcome messages. Have your customer success team conduct webinars where they answer customer questions, educate customers on industry trends, and cultivate more personal relationships as a result. To invite users to a webinar, use slideouts.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

OCTOBER 26, 2023

A detailed growth strategy for retaining customers may involve various tactics, including self-serve onboarding and support, referral programs, and informed feature development. To take full advantage of growth opportunities, use product analytics to inform product decisions. PLG depends on the self-service model.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Userpilot

NOVEMBER 20, 2022

Send personalized and timely messages such as upgrade prompts when a user reaches the free usage limit, or special offers to convert free trial users who declined the initial offer. Provide in-app guidance in the form of subtle hints, tooltips , or other in-app messages where users need it. Send personalized in-app messages.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

DECEMBER 11, 2022

Next, you need to formulate your key message using your customers’ pain points and their resolvent with your product. Host webinars and deploy interactive product demos to boost customers’ knowledge of your product and how it aids their JTBD. Step 3: Decide on your key messaging. Benefits of product positioning.

B2B 98

B2B Feedback Software Product Marketing Customer Experience 98

Userpilot

JUNE 26, 2023

These include: In-app surveys for active users Email surveys and questionnaires to reach churned or inactive customers Interviews and focus groups Sales and customer service feedback User reviews on sites like G2 or Capterra Social media comments Bug reports and support tickets Each of the channels allows you to collect different kinds of feedback.

Feedback Software 93

Feedback Software Analytic Tools Research Software Customer Feedback 93

Userpilot

SEPTEMBER 16, 2022

Fixing empty states with in-app messaging and pre-made templates, like Userpilot. Offering self-service support so users can access a help center inside your app. Every interaction from the moment the user starts recognizing your brand (each message, setup process, upsell) must be highly personalized.

Feedback Software 97

Feedback Software Customer Experience User Testing Customer Feedback 97

Userpilot

OCTOBER 15, 2022

Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles. Track in-app customer behavior with analytics to recognize areas of friction that you can improve on. Create an on-demand resource center with Userpilot.

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. On-demand, self-serve resource center. Training progress tracking and analytics. Messages—for in-app communication. User segmentation. Checklists.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

JUNE 19, 2023

The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. Tracking and reporting functionality to keep a pulse on learners’ progress. Userpilot UI patterns.

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Systems Review 95

Intercom, Inc.

APRIL 25, 2018

Powered by our knowledge base product , it suggested articles to people after they typed a message. It worked well, but we started to ask ourselves: what if we could get people to check out the knowledge base before typing a message? Example 2: Messenger home focused on self-service and support. Or so we thought.

Embedded Analytics 215

Embedded Analytics Feedback Software User Testing Customer Experience 215

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Intercom, Inc.

OCTOBER 5, 2018

One retention tactic that works particularly well is lifecycle messaging: contacting users with in-apps and emails they will get value out of, based on their actual experience of using, or in most cases not using, your software. Best of all, to create these message schedules you don’t need a “retention hacker”. Retention isn’t binary.

Customer Experience 199

Customer Experience Strategy Embedded Analytics Messaging 199

Userpilot

NOVEMBER 25, 2022

Offer self-service support with an in-app resource center. You can trigger targeted product experiences for a specific user segment, send personalized messages to make users return after a week of inactivity, set up an effective onboarding process have to do it in person—and more. Trigger an upsell at the right moment.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

OCTOBER 16, 2022

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Host webinars to educate and interact with your audience. For the best user experience, combine all the self-help resources in an easily accessible knowledge base.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

NOVEMBER 29, 2022

You can embed a tooltip that will temporarily appear when they hover over a tab or option. A notification banner inviting to a webinar in Userpilot. Give new users a good impression by greeting them with a welcome page containing a nice, personalized message. Let’s say users often get stuck at a step during onboarding.

Feedback Software 98

Feedback Software Analytic Tools Research Software Onboarding KPIs 98

Userpilot

NOVEMBER 6, 2020

Post-signup: User Analytics : Hotjar , Heap. If you’re looking for a quick and easy way to record talking head videos or screencast tutorials to embed in your email – Sendspark is your lady. Sendspark allows embedding the video directly in your email/ newsletter /blog with en embed code. Filmora 9. Loom doesn’t.

Analytic Tools 75

Analytic Tools Feedback Software Data Visualization Reporting Tools 75

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

OCTOBER 24, 2023

Sending in-app surveys and segment those users who report hardships with the product, express dissatisfaction, or rate your SaaS product low. Like sending a webinar invitation where users can learn how to use a new feature. How to embed a webinar invitation on a new feature announcement with Userpilot.

Customer Experience 92

Customer Experience User Testing Customer Feedback Onboarding KPIs 92

Revulytics

JULY 26, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. That’s what I’m teaching you.

Data Visualization 90

Data Visualization Research Software User Testing Customer Experience 90

Userpilot

JANUARY 13, 2021

Welcome screens in SaaS apps are an underutilized piece of real estate that can be so much more than just a welcome message. But being cutesy with your welcome screen message will not compensate for poor new user onboarding. We are here to do business, not make friends after all.

Research Software 69

Research Software Customer Experience Product Research Data Visualization 69

Userpilot

SEPTEMBER 26, 2019

Use bullet points, imagery, even embed a video. As you’re about to see, webinars are a great way of educating your audience while simultaneously showing off your new product or feature. They basically use this to demo the new release, highlighting how it helps your business. You should also keep it clear and to the point.

Research Software 48

Research Software Feedback Software Embedded Analytics Webinar 48

Userpilot

NOVEMBER 7, 2023

Engage users with educational content such as webinars, slideouts, or tutorials when you roll out a new feature. Use AI tools to analyze data, create chatbots, predict user behavior, and write marketing messages. Embed educational microvideos in the UI so users can visualize exactly how to use your product.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JULY 20, 2023

From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks! Best AI tools to analyze data: Microsoft Power BI: business intelligence tool using machine learning. Source: Smartling.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Reporting Tools 94

Userpilot

SEPTEMBER 28, 2023

A few common experimentation targets include marketing campaigns, subject lines, onboarding flows, landing pages, and in-app messages. This will help you optimize messaging for both new prospects and existing customers. This could be applied to in-app messaging or communications sent via other channels like email or social media posts.

Data Visualization 101

Data Visualization Analytic Tools Research Software User Testing 101

Userpilot

JUNE 20, 2023

You’ll also find it easier to track onboarding analytics. But you can turn the table around by adding a prompt using tooltips or other in-app messages to drive engagement to relevant features: Example of using an empty state to drive action during the user onboarding process. Contextual webinar invite modal designed with Userpilot.

Customer Experience 97

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 97

Userpilot

FEBRUARY 6, 2024

Offer self-service options to improve SaaS user onboarding experience. A strong SaaS onboarding process is critical to the success of any growth-driven business. Join Userpilot’s webinar to learn more! Self-service onboarding places the needs of users’ on the center stage.

Analytic Tools 52

Analytic Tools Feedback Software Embedded Analytics Data Visualization 52

Userpilot

APRIL 21, 2023

How do you build an in-app resource center that gives customers a valuable self-service experience ? Airtable caters to all learning styles by including a wide range of content types in its resource center that include templates, webinars, help articles, etc. Resource center analytics in Userpilot. Educational resources.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Embedded Analytics 96

Userpilot

FEBRUARY 9, 2023

PLG strategies allow companies to scale faster and with smaller resources thanks to self-service. PLG businesses also achieve lower customer acquisition costs by leveraging organic acquisition channels like WOM marketing while sales teams can focus on high-value deals. Loom triggers contextual in-app prompts to drive upsells.

Onboarding KPIs 98

Onboarding KPIs Embedded Analytics Data Visualization Analytic Tools 98

Userpilot

MAY 21, 2023

Add different types of content, such as webinars , guides, or video tutorials. Afterward, segment users with low NPS responses and work on fixing any of the issues they report. You can offer guides, video tutorials , and recorded webinars so users can pick their desired format to educate themselves. An example of an NPS survey.

Feedback Software 96

Feedback Software User Friction User Testing Customer Experience 96

Userpilot

NOVEMBER 13, 2023

A product launch email is an email marketing message a company sends to announce the official release of a new feature, product, or service to its customers. The idea is that those invited will be able to test-run the product and report any faults, bugs, or errors to enable you to improve on it before the main launch date.

Product launches 92

Product launches Feedback Software Reporting Tools User Testing 92

Userpilot

JUNE 19, 2023

A/B testing different messages, formats, and designs to optimize user engagement. Refining in-app messages with AI to keep users engaged Despite looking like a simple task, writing a microcopy that’s clear and actionable can turn difficult—especially if you rely on in-app messaging to engage users.

User Testing 96

User Testing Product Research Feedback Software Customer Experience 96