Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Apply user psychology principles , like the Zeigarnik Effect, to your CX.

Customer Experience 83

Customer Experience User Testing Customer Feedback Embedded Analytics 83

Userpilot

FEBRUARY 3, 2023

TL;DR The customer onboarding lifecycle is an ongoing process focused on training users and helping them realize the value of your product. The customer onboarding lifecycle can be divided into 3 stages: primary, secondary, and tertiary. Effective strategies for primary onboarding: Greet users with welcome messages.

Onboarding KPIs 92

Onboarding KPIs Customer Experience User Testing Customer Feedback 92

Userpilot

FEBRUARY 6, 2024

TL;DR SaaS onboarding is the process of introducing new users to your product to encourage user activation. A well-designed onboarding process improves customer satisfaction, drives customer success, and minimizes churn. Reduce friction in the onboarding process with customer journey mapping.

Analytic Tools 52

Analytic Tools Feedback Software Embedded Analytics Data Visualization 52

Userpilot

DECEMBER 11, 2022

Next, you need to formulate your key message using your customers’ pain points and their resolvent with your product. Learn about your customers’ delights and friction points in your application through in-app data and customer feedback collection. Step 3: Decide on your key messaging.

B2B 90

B2B Feedback Software Product Marketing Customer Experience 90

Userpilot

SEPTEMBER 16, 2022

Customer Experience (CX) is the perception a customer has of your brand based on their interaction across all stages of the customer journey. Great customer experience causes a snowball effect that leads to more customer satisfaction , boosts loyalty , and ultimately expands word-of-mouth.

Feedback Software 87

Feedback Software Customer Experience User Testing Customer Feedback 87

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What are the benefits of using customer training software?

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Education 92

Userpilot

FEBRUARY 9, 2023

Both sales-led and marketing-led growth models focus on customer acquisition, but less so on their retention. This is how they’re different from PLG which focuses on ensuring constant customer satisfaction to maximize their lifetime value. Airtable harnesses the power of in-app messages , like tooltips , to drive engagement.

Onboarding KPIs 92

Onboarding KPIs Embedded Analytics Data Visualization Analytic Tools 92

Userpilot

NOVEMBER 20, 2022

Here are some effective techniques to engage customers in real-time: Track user behavior and trigger automated flows to further engage your customers. Celebrate customer success with celebratory modals or gamification elements like badges. What is real-time customer engagement? Send personalized in-app messages.

Customer Experience 93

Customer Experience Feedback Software Analytic Tools User Testing 93

Userpilot

NOVEMBER 7, 2023

Trigger new feature announcements on a segmented audience based on feature engagement, feature requests, or user personas to encourage existing users to engage with them. Engage users with educational content such as webinars, slideouts, or tutorials when you roll out a new feature. What is customer engagement marketing?

Feedback Software 82

Feedback Software Analytic Tools Research Software User Testing 82

Userpilot

OCTOBER 26, 2023

A detailed growth strategy for retaining customers may involve various tactics, including self-serve onboarding and support, referral programs, and informed feature development. To take full advantage of growth opportunities, use product analytics to inform product decisions. PLG depends on the self-service model.

Feedback Software 89

Feedback Software Analytic Tools Research Software Data Visualization 89

Userpilot

JANUARY 9, 2023

What is customer retention marketing? Customer retention marketing is any marketing strategy focused on keeping your existing customers happy and engaged. It involves improving customer satisfaction to drive customer loyalty, lower churn rate, and increase repeat purchases. Userpilot webinar slideout.

Feedback Software 83

Feedback Software Analytic Tools Research Software Customer Experience 83

Userpilot

NOVEMBER 25, 2022

Customer engagement automation is about using software to interact with customers automatically. Automating user engagement provides a consistent customer experience , increases customer satisfaction , and decreases operational costs. You can use automation to: Show a welcome screen to new users.

Feedback Software 88

Feedback Software Customer Experience User Testing Customer Feedback 88

Userpilot

NOVEMBER 29, 2022

Let’s say users often get stuck at a step during onboarding. You can embed a tooltip that will temporarily appear when they hover over a tab or option. A banner is an effective way to display information that your users need to see, without interrupting their work. A notification banner inviting to a webinar in Userpilot.

Feedback Software 92

Feedback Software Analytic Tools Research Software Onboarding KPIs 92

Userpilot

MAY 21, 2023

Meanwhile, reactive customer service is when you wait for a customer to reach out with an issue. You should provide proactive customer service as it creates positive customer experiences , improves customer loyalty and customer satisfaction , and increases customer retention rates.

Feedback Software 84

Feedback Software User Friction User Testing Customer Experience 84

Userpilot

OCTOBER 24, 2023

You should focus on user resurrection when there’s a spike in churn rates, there’s a drop in product usage, and your survey results indicate a decrease in customer satisfaction. Sending secondary onboarding flows to provide continuous value to your activated users (as well as resurrected users) and prevent churn.

Customer Experience 76

Customer Experience User Testing Customer Feedback Onboarding KPIs 76