Intercom, Inc.

APRIL 13, 2021

Our product engineers are empowered to build great features, fast. A large part of making this belief a reality is the idea of running less software. It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Userpilot

JUNE 9, 2022

Userlane and Walkme are both tools for onboarding. Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. Walkme allows you to do the same, as well onboarding employees on third-party tools such as Salesforce. Userlane Reviews.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

PMLesson's Ace the PM Interview

MAY 16, 2022

This article is part of our series on Security Engineering. If you're interviewing for engineering roles, don't miss our Complete Software Engineering Interview Course. This is not only because of the importance of the discipline but because the supply of qualified security engineers is too little.

Reporting Tools 52

Reporting Tools Engineering Technical Review Software Review 52

Userpilot

JANUARY 8, 2024

This article shows you how. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

Analytic Tools 97

Analytic Tools Research Software Feedback Software Customer Experience 97

Atlassian

FEBRUARY 9, 2022

That’s the thinking behind Atlassian IT’s service desk consolidation project. Why we built a new service desk. Service management easily tops the list of essential IT functions. Every so often, IT teams need to reevaluate their solution to make sure it’s still operating effectively for the organization and its employees.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

Usersnap

APRIL 29, 2023

Breaking-edge technology usually feels like something that requires advanced technical knowledge. Professionals all over the world have been discovering how it can make their lives easier, as a tool for brainstorming, analyzing, generating content & increasing their efficiency. How is ChatGPT different from a search engine?

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

The Product Coalition

JULY 8, 2020

As an entrepreneur, CEO, or project manager, you might be interested in outsourcing software development to another country and getting still high-quality work done for fewer costs. Likely, we understand everything that may become your subject of concern when making a decision to hire an offshore software development company.

Software Developers 78

Software Developers Software Development Reporting Tools Software Review 78

Intercom, Inc.

OCTOBER 19, 2022

Explore other articles in the series. Since data is our key asset, we only trust it to be handled by third party service providers who meet and maintain our bar of security. Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. Let's jump right into it!

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

PMLesson's Ace the PM Interview

JUNE 19, 2022

That's why we wrote this article, to help give you a better sense of the cloud architect career path in 2022. A cloud architect is technically a subset of a solutions architect roles responsible for designing and implementing technical solutions to an organization's business problems. So let's get to it!

Reporting Tools 52

Reporting Tools CTO Research Software Technical Review 52

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Which is the best onboarding software for you?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Usersnap

NOVEMBER 16, 2021

A couple of months ago, we reviewed the new Firefox browser designed for developers. Working with Chrome offers access to an immense repository of Chrome extensions and tools which make our daily tasks less of a chore. With the built-in developer tools, there seems to be no further need for more tools. Web Developer.

Feedback Software 145

Feedback Software Analytic Tools Data Visualization Reporting Tools 145

Userpilot

JANUARY 9, 2024

In this article, we provide a step-by-step UX audit guide, a checklist for performing a heuristic evaluation, and various other actionable recommendations. Review and analyze to identify improvement opportunities. Put it all together in a shareable UX audit report. Keep error messages simple and include a constructive solution.

Analytic Tools 88

Analytic Tools Data Visualization Feedback Software Research Software 88

Mind the Product

FEBRUARY 22, 2017

There are some important differences between managing a solutions vs a platform product, in terms of providing product value (I wrote about becoming a platform Product Manager recently for Mind the Product ). KPIs for Solutions Products vs Platform Products. What are KPIs and how do you Choose Them? What are KPIs?

Reporting Tools 88

Reporting Tools Analytic Tools Data Visualization User Testing 88

Product Talk

NOVEMBER 16, 2022

If Ellen’s name sounds familiar, you may recognize it because she’s both an active member of the CDH Slack community and was featured in a Product in Practice post about involving engineers in assumption testing. When I was at Meyer Sound, I was in a very central role between customers and engineers. It was a great fit.

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! If so, you’re in the right place!

Embedded Analytics 74

Embedded Analytics Data Visualization Analytic Tools Feedback Software 74

Hutwork

MARCH 9, 2018

And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success. Magazine reports that most CEOs read at least a book a week, and this doesn’t include blogs, articles, podcasts, and videos they devour, too.

Article 82

Article Feedback Software Research Software User Testing 82

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. And that’s where people like Adam Markowitz come in. Start early. Caught your interest?

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Usersnap

JUNE 17, 2019

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. This article has got you covered. Top 4 Struggles for Customer Service Teams.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

The Product Guy

MAY 7, 2020

This is my motivation behind writing this article. This article explores multiple aspects of product management. Often, this is due to resource constraints rather than a lack of understanding of a PM role. As you climb the ladder, primarily the focus changes from solution and execution to strategy.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

eG Innovations

NOVEMBER 30, 2022

In this guide we’ll show you 7 ways to troubleshoot your Azure SQL database performance issues using metrics and insights from the eG Enterprise monitoring solution. We recently published an article on the three Azure SQL deployment options and how to choose between: Azure SQL Database. Azure SQL Managed Instance.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Artificial Inteligence 52

eG Innovations

MARCH 7, 2023

Consider the scenario – You are an SRE (Site Reliability Engineer) joining a team to take charge of their Java applications. It has been reported that a Java application is very flaky in terms of memory issues. 3: Work with your AppDev team on chaos engineering and game days to simulate edge cases.

Data Visualization 52

Data Visualization Reporting Tools User Testing Artificial Inteligence 52

Userpilot

JANUARY 21, 2021

The best product walkthrough tools are the ones that keep evolving and improving year after year. Technology and best practice are always moving on, so don’t waste your time checking out last year’s guides. Check out our selection right now: How do I pick the best product walkthrough tools? They’ll be out of date!

Analytic Tools 73

Analytic Tools Feedback Software Reporting Tools Data Visualization 73

ProductPlan

FEBRUARY 8, 2022

Implementing or optimizing systems and processes. Implementing or Optimizing Systems and Processes. Even the best systems and processes need a champion to ensure they run smoothly. A product operations manager can optimize the product team’s systems and processes. Ensuring timely, audience-appropriate communication.

Data Visualization 84

Data Visualization Reporting Tools Feedback Software Analytic Tools 84

The Product Coalition

JULY 10, 2020

Starting changing, and I am not referring to the introduction of a new video conferencing tool, always requires the acceptance that there is a problem that needs attention. Do you want to get this article in your inbox? In that respect, the current issues many distributed teams face may also act as accelerants to become more agile.

Agile 83

Agile Reporting Tools Feedback Software Systems Review 83

Product Management Lessons from the Trenches

JULY 10, 2018

Two years ago this week, I started work as the first VP of Product Management at NTENT - a company with huge, rapidly growing market, world-famous CTO, seasoned executives and engineering team, and core technology that only a handful of companies in the world possess. Review company documents and presentations. Do your research.

User Testing 150

User Testing Research Software Feedback Software Reporting Tools 150

ProductPlan

FEBRUARY 15, 2022

This article explores the skills and characteristics of excellent product operations personnel. A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

freshtrax

JUNE 11, 2019

According to an article by Tech :: Note , the Japanese tech industry has grown as a whole with continual increases in the total revenue of the industry, from 14,380 billion yen (approx. Since our last article in 2014, Yahoo! ITOCHU Techno-Solutions Corporation. ?391.6 Nippon Steel & Sumitomo Metal Solutions Corporation. ?218.6

Technical Review 97

Technical Review Reporting Tools Research Software Data Visualization 97

The Product Coalition

MARCH 27, 2020

I had to learn a new tool, and a new organization, all at once. This article is a peek into how my team at Slack uses Slack, much of which is increasingly relevant during these unique times. Slack is a channel-based messaging platform We use channels to organize our work into focused, easily searchable conversations?—?for

Feedback Software 126

Feedback Software Research Software Reporting Tools Technical Review 126

eG Innovations

DECEMBER 15, 2022

Change tracking and controlled change ensure that there is a record of the state of a system and if issues arise the cause can be linked to effects. “APM tools and agents are already deployed across the most critical applications inside large enterprises. Focus on Integrating Security and Observability. This was easy.

Reporting Tools 59

Reporting Tools Strategy Systems Review Software Review 59

Pragmatic Marketing

NOVEMBER 21, 2018

This article is based on information provided in our webinar, Customer Validation for Product Managers , with Centercode CEO Luke Freiler. This article originally appeared on Centercode.com. Still, the vast majority report that they’re short on time and in need of processes to make the most out of their efforts.

User Testing 70

User Testing Product Research Customer Experience Data Visualization 70

Userpilot

APRIL 28, 2023

It saves time and resources and improves customer satisfaction by providing self-service support to customers. In this article, we’ll explore why you need a knowledge base, its core elements, how to build a knowledge base for your product, and the best knowledge base tool. What to include in self-service knowledge bases?

Analytic Tools 68

Analytic Tools Feedback Software Research Software Data Visualization 68

Modus Create

AUGUST 24, 2021

Software engineers have been testing ever since they could write code. However, the ability to automate software tests commercially emerged only in the 1980s with the introduction of AutoTester. In this article, we will explain why you should write unit tests. . Different levels of software testing.

Software Review 52

Software Review User Testing Product Research Testing 52

eG Innovations

MAY 22, 2020

I recently published an article on Citrix Performance Analytics (also called Citrix Analytics for Performance), part of the Citrix Analytics service in Citrix Cloud. In this article, i will analyze where Citrix Performance Analytics fits in relative to other Citrix performance monitoring and management tools in the market.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools User Testing 59

PMLesson's Ace the PM Interview

APRIL 26, 2022

Three huge economic sectors employ the majority of data scientists or analysts: finance, insurance and professional services. Data science will only continue to expand as well as more teams begin to use data to make decisions, not just engineering. Exponent Anthony Pellegrino Why Choose a Career in Data Science or Analytics?

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Userpilot

JANUARY 22, 2024

In this article, we dive deep into what a product marketing framework is and explore its essential components. Finally, your growth strategy should identify all essential tools, allow for task automation, and define a strategy for improving the customer’s lifetime value. A good growth strategy is also data-driven.

Feedback Software 88

Feedback Software Research Software Analytic Tools Product Research 88

Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. If you’re a senior engineer and want to further your career, what skills should you develop? How do people move into staff engineering roles? What’s the right way to do this in your company?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274