Product Talk

SEPTEMBER 6, 2023

I think there’s a whole bunch of stuff around trends, where we’re now saying, “If we’re going to make good decisions about what to build, let’s include the customer in the process. It’s just, how do we make better decisions about what to build, and include the customer in the process? Lots of that.

Product Research 236

Product Research User Testing ChatGPT Research Software 236

Product Talk

NOVEMBER 15, 2023

Interviewing customers , building opportunity solution trees , running assumption tests —these are all activities that take your attention away from delivery. They’re spending a lot of their time really helping educate or react to questions from other customer-facing teams. It’s true that discovery takes time.

Product Research 229

Product Research Customer Experience Data Visualization User Testing 229

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. In this article, we’re going to dig deep into the world of customer onboarding. Start with mapping the customer journey. What is a SaaS onboarding funnel?

Analytic Tools 92

Analytic Tools Onboarding KPIs Research Software Feedback Software 92

The Product Coalition

APRIL 1, 2020

And if a team is familiar with today’s best-practice frameworks, they’ll begin to ask questions such as: What is the customer ultimately looking to achieve? How else can customers achieve the same goals, and what are the pain points? Who feels this pain the most? What jobs are they looking to get done?)

Startups 60

Startups User Testing Customer Experience Product Research 60

Product Talk

MARCH 3, 2021

Customer journey maps, story mapping, impact mapping—there are lots of ways to externalize your thinking. Principle 1: Encourage Teams to Discover Opportunities through Continuous Customer Touch Points. Discovering opportunities through continuous customer touch points is one of the guiding principles of continuous discovery.

Product Research 163

Product Research User Testing User Friction Research Software 163

Bain Public

NOVEMBER 16, 2021

When put together, you not only make sure all stakeholders understand the product mission and strategic objectives, but it enables you to come up with a solution customers love that also works for the business — a solution that is valuable, usable, feasible and viable. In discussing and disputing with others, you discover collectively.

Product Research 52

Product Research Roadmap Research Software Feedback Software 52

Userpilot

JANUARY 25, 2021

You can get an accurate picture of your ideal user just by asking three questions: Who are they? What is their main pain point in achieving this goal? These questions have a lot to do with Tony Ulwick’s Jobs-To-Be-Done-Framework. In a nutshell: You are building a product that your users need to do a specific job.

Analytic Tools 55

Analytic Tools Research Software User Testing Customer Experience 55

The Product Guy

MAY 7, 2020

This is my motivation behind writing this article. This article explores multiple aspects of product management. Also, in various organizations which have grown in product maturity, customer base etc., This role also focuses on increasing the retention rate for existing customers. Hard Skills Required for the Role.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

Product Club

JULY 7, 2018

Faced with that challenge, one exercise can be extremely helpful: a product deep dive. Each deep dive is a little different, but this five-step framework will give you a solid starting point: Use the product. Talk to customers. Talk to customers. What’s your biggest pain point with this product?

User Testing 54

User Testing Customer Feedback Product Management Product Manager 54

UX Studio

FEBRUARY 15, 2024

And it was a really good workshop for us and also an exercise for us. And the other difference I see is that with business there is a strong focus on existing solutions and business outcomes, but there is less focus on the customer point of view, right? It must have been like super huge with a lot of customer base.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

The Product Coalition

DECEMBER 11, 2017

Decide what method to use, what framework to use & how to find the right participants? ii) Interviews : One-on-one discussions with users with the primary focus on the hypothesis. ix) Card Sorting: A quantitative or qualitative method that asks users to organize items into groups and assign categories to each group.

User Testing 60

User Testing Product Research Customer Feedback Customer Experience 60

PMLesson's Ace the PM Interview

MAY 5, 2020

Product management is usually at the intersection of business, design, and engineering, but can also interact with many other stakeholders as well (QA, user research, DevOps, data science, customer success, technical support… the list goes on). Take everything you’ve heard and jot down a list of the top 3 most important points.

Data Visualization 52

Data Visualization User Testing Product Research Product Management 52

Product Talk

AUGUST 10, 2016

But there’s more power behind this exercise. See this article. I argued in this article that the hard problems that product managers face are ill-structured and borrowed from Jonassen’s model for solving ill-structured problems. But Bernie’s exercise is about more than multitracking. – Tweet This. Tweet This.

Research Software 238

Research Software Product Research User Testing Customer Experience 238

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you want to learn more about the consulting role vs the product role, read this article on the topic. For an exercise, let's take a look at the job description for a " Product Manager - Uber for Business " role at Uber in San Francisco. Internalize Uber’s strategy and blend it with your customers’ needs.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you want to learn more about the consulting role vs the product role, read this article on the topic. For an exercise, let's take a look at the job description for a " Product Manager - Uber for Business " role at Uber in San Francisco. Internalize Uber’s strategy and blend it with your customers’ needs.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Userpilot

SEPTEMBER 23, 2021

So we’ve summarized all of our key learnings about new user onboarding in one place so you don’t have to re-invent the wheel. Onboarding is the process of educating your customers so that they get the most out of your product. This is when you know the exact steps a user needs to take in order to activate.

Analytic Tools 88

Analytic Tools Onboarding KPIs Customer Experience User Testing 88

Surya Suravarapu

FEBRUARY 27, 2020

Customer-centricity is everywhere in the business vocabulary, perhaps one of the most used buzzwords mentioned in elevator pitches and executive decks. Are we really customer-centric? Our success as Product people lies to a great extent on how well we understand the not-so-obvious patterns in the customer intent and behavior.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

Alchemer Mobile

APRIL 14, 2020

How do you manage executive expectations, customer expectations, and technical resources? I run the Customer Success team at Apptentive, and I’m gonna be here today just as a moderator for this panel. By the way, I should have mentioned, Ria and Concur are customers. Christy: All right. I am Christy Culp. ” Right?

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Userpilot

JANUARY 29, 2024

This article dives deep into data analysis for product managers. User data analysis helps: Provide direction for product development , allowing for effective resource allocation. Create impactful product enhancements, boosting user engagement. Improve the user experience and increase customer loyalty.

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs User Testing 97

Userpilot

SEPTEMBER 25, 2023

Concept testing is an integral part of designing UX that not only satisfies user needs but delights them. This article introduces various concept tests, shows you how to conduct them, and discusses ways to collect user feedback to gain actionable insights. This makes the product development process more customer-centric.

User Testing 90

User Testing Product Research Feedback Software Analytic Tools 90

Userpilot

MARCH 15, 2024

We answer these questions in the article, so if you’re looking for answers, you’re in the right place! TL;DR Data-driven analytics describes the process of collecting, analyzing , and interpreting customer data to help organizations make better-informed product and strategic business decisions. Let’s get to it!

Data Visualization 86

Data Visualization Analytic Tools Feedback Software User Testing 86