Userpilot

NOVEMBER 20, 2023

The articles: Defines the weighted scoring model Discusses its advantages and disadvantages Shows how product and project managers can create their own model Explains how to follow up on the results Let’s get right into it! This normally includes product and customer discovery to find customer needs, wants, and pain points.

Product Research 97

Product Research User Testing Customer Experience Research Software 97

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 92

Customer Experience Analytic Tools User Testing Customer Feedback 92

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Incorporate gamification elements for celebrating user milestones to enhance engagement.

User Testing 83

User Testing Product Research Customer Experience User Experience 83

Userpilot

OCTOBER 16, 2022

In this article, we’re going to break down the concepts behind this exciting new concept and specifically focus on how you can implement key lessons in your own SaaS. But rather than focusing on optimizing for speed, the set of features is optimized for customer delight. “Delightful products users fall in love with.

User Testing 104

User Testing Feedback Software Research Software Customer Experience 104

The Product Coalition

NOVEMBER 1, 2020

Part 3 of series on experimentation This Article will cover: How to create an experimentation idea backlog? To make these sessions most valuable we mixed in some blue-sky brainstorming with some themed discussions and group exercises to generate ideas in a certain area. so our customers probably will not react either.

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

The Product Guy

MAY 21, 2018

The big vision was clearly overwhelming – we wanted to change how customers interact on the site; we wanted to build the brand new structure to support a new type of customers, to build the internal admin functions to facilitate internal efficiency; and we wanted to holistically rethink everything to link all the above components.

User Friction 104

User Friction Customer Experience Vision Technical Review 104

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. In this article, we’re going to dig deep into the world of customer onboarding. Start with mapping the customer journey. What is a SaaS onboarding funnel?

Analytic Tools 94

Analytic Tools Onboarding KPIs Research Software Feedback Software 94

Mind the Product

JANUARY 4, 2018

But when it comes to customer loyalty, millennials are different. So for anyone who wants to connect with millennials, or is even just thinking about how they can build a better digital product, here are some tips to help your brand through User Experience (UX) design. Having empathy with the user is a hot topic.

User Testing 115

User Testing Customer Experience User Experience Customer Feedback 115

Userpilot

JANUARY 26, 2023

These are just a few questions that we tackle in the article. TL;DR Inclusive product design involves building products that are easy to adapt and allow users with different needs to complete their tasks. This can be a valuable differentiator that attracts more customers. What is inclusive product design? Why does it matter?

Product Research 97

Product Research Feedback Software Research Software User Testing 97

Userpilot

OCTOBER 30, 2022

There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Read on as we explore ways to keep users happy and retain them. Read on as we explore ways to keep users happy and retain them.

Feedback Software 92

Feedback Software Data Visualization Customer Communications Customer Experience 92

UX Studio: Product Management

NOVEMBER 19, 2021

Thanks to it, we will develop a product that addresses real user needs and mitigates the existing pain points. Because design thinking is there to help us ask more and better questions, it guides us to assume nothing and point out where the improvement points are. Tools to analyze the exercise of empathy.

UX 93

UX Customer Experience User Testing Data Visualization 93

Product Talk

SEPTEMBER 7, 2022

This one was based on a diary study and includes a user journey, functional jobs, emotional jobs, pain points, and desired outcomes. Insights about user jobs and needs inform our opportunity solution tree and insights from the continuous interviews can help refine the understanding of the jobs to be done.”.

Product Research 202

Product Research User Testing Customer Experience Research Software 202

The Product Coalition

FEBRUARY 12, 2019

What’s the high $ pain point or unmet need? (2) What’s the high $ pain point or unmet need? Unique customer insights about sources of unmet customer needs The existing airlines are stuck in their long-haul models and can’t reorganize to challenge us serving customers on these types of trips.

Airlines 60

Airlines Strategy User Friction Analytic Tools 60

The Product Coalition

APRIL 1, 2020

And if a team is familiar with today’s best-practice frameworks, they’ll begin to ask questions such as: What is the customer ultimately looking to achieve? How else can customers achieve the same goals, and what are the pain points? Who feels this pain the most? Here’s a couple of articles to get you started.)

Startups 60

Startups User Testing Customer Experience Product Research 60

The Product Coalition

DECEMBER 29, 2021

It is an exercise in centralized power used to overcome the natural workings of a system. Continuous Discovery (By Teresa Torres ) “Rather than defining your success by the code that you ship (your output), you define success as the value that code creates for your customers and your business (the outcomes).” “An How’d that go?”

Books 124

Books Systems Review Software Review Weak Development Team 124

Bain Public

NOVEMBER 16, 2021

When put together, you not only make sure all stakeholders understand the product mission and strategic objectives, but it enables you to come up with a solution customers love that also works for the business — a solution that is valuable, usable, feasible and viable. In discussing and disputing with others, you discover collectively.

Product Research 52

Product Research Roadmap Research Software Feedback Software 52

Userpilot

JANUARY 25, 2021

Contrary to conventional wisdom, for B2B SaaS, you don’t need to fill in every little detail about your user like their favorite food or where they went to school to create a user persona – it’s not a dating profile. You can get an accurate picture of your ideal user just by asking three questions: Who are they?

Analytic Tools 56

Analytic Tools Research Software User Testing Customer Experience 56

People-First Product Leadership

MAY 14, 2023

The rest of today’s articles continue the theme of stressing less, so you can achieve more. Fortunately the article also provides some ways to manage microstress levels. When one reads about listening, articles often mention active and passive listening modes. Instead bring your team together to share pain points.

Customer Experience 52

Customer Experience User Friction Events Article 52

The Product Coalition

SEPTEMBER 3, 2019

They were an enriched, jam-packed three days so here’s my attempt of summarising 300 slides, umpteen exercises and an unhealthy amount of post-it notes. It involves 3 key aspects: deep understanding of users; exploring and ideating fast and wide; and rapid prototyping to test, learn and adapt. areas of opportunity).

User Testing 60

User Testing UX Product Research Data Visualization 60

UX Studio

SEPTEMBER 20, 2018

A gamified language learning application, Xeropan helps people learn English with fun exercises such as interactive videos, chatbot conversations and weekly lessons. They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. Kickoff workshop with the Xeropan team.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Product Club

JULY 7, 2018

Faced with that challenge, one exercise can be extremely helpful: a product deep dive. Each deep dive is a little different, but this five-step framework will give you a solid starting point: Use the product. Talk to customers. communicate with driver, follow along with the map, leave a tip, write to customer support, etc).

User Testing 54

User Testing Customer Feedback Product Management Product Manager 54

The Product Guy

MAY 7, 2020

This is my motivation behind writing this article. This article explores multiple aspects of product management. Also, in various organizations which have grown in product maturity, customer base etc., This role also focuses on increasing the retention rate for existing customers. Product Roadmap.

Technical Review 159

Technical Review Research Software Onboarding KPIs Reporting Tools 159

BrainMates

MAY 3, 2020

Customer needs, wants and motivations may only play a peripheral part at best with this type of thinking. This means working hard to better understand customer needs, wants and motivations. When decisions are made, it’s principally on what’s best for the customer. The customer is the final arbiter of an acquisition’s success.

Research Software 69

Research Software Product Management Product Manager User Friction 69

The Product Coalition

FEBRUARY 18, 2019

Your customers, your CEO, the sales person and your team will all have ideas for features. What was the customers’ pain point? make sure you’ve clearly articulated your vision and a product strategy for this to be a worthwhile exercise. What are some ideas you have for our product?”:

User Testing 62

User Testing Product Management Product Manager Product Research 62

The Product Coalition

MAY 22, 2019

What|Why|How This is a particularly powerful tool that helps us gain deeper levels of understanding of the customer. This would be helpful when we have access to a particular user and are able to shadow the user’s life or have a video/photographic recording of his actions. The customer first decides where to go.

User Testing 60

User Testing Customer Experience User Friction Customer Feedback 60

The Product Coalition

JUNE 4, 2016

In this article, I would like to share my understanding of B2B product management. If you are also interested in the differences between B2C and B2B product management, here is a very concise article about it. However, there are many exercises on Codecademy, and solving problems in exercises is the best way to practice.

B2B 60

B2B User Testing Technical Review Customer Feedback 60

PMLesson's Ace the PM Interview

MAY 5, 2020

Product management is usually at the intersection of business, design, and engineering, but can also interact with many other stakeholders as well (QA, user research, DevOps, data science, customer success, technical support… the list goes on). Take everything you’ve heard and jot down a list of the top 3 most important points.

Data Visualization 52

Data Visualization User Testing Product Research Product Management 52

Product Talk

DECEMBER 6, 2023

Opportunity solution trees help product teams chart the best path to their desired outcome. – Tweet This In this article, we’ll cover what an opportunity solution tree is, the benefits of using one, how to create one, and so much more. You can read this article from beginning to end or you can use the links below to jump to any question.

Data Visualization 276

Data Visualization Product Research Analytic Tools Research Software 276

Userpilot

JUNE 7, 2022

The eight usability testing methods discussed in this article are: Guerilla testing: The simplest form of usability testing is guerrilla testing. With tools like Userpilot , you can collect quantitative and qualitative customer feedback for different usability testing methods. Usability testing vs. user research.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you want to learn more about the consulting role vs the product role, read this article on the topic. For an exercise, let's take a look at the job description for a " Product Manager - Uber for Business " role at Uber in San Francisco. Internalize Uber’s strategy and blend it with your customers’ needs.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you want to learn more about the consulting role vs the product role, read this article on the topic. For an exercise, let's take a look at the job description for a " Product Manager - Uber for Business " role at Uber in San Francisco. Internalize Uber’s strategy and blend it with your customers’ needs.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Userpilot

JANUARY 20, 2024

How can message mapping support your company’s communication with customers and drive product engagement ? This is one of the questions we answer in this article. The process involves researching the target audience’s problems, needs, and motivations, and creating user personas representing key customer segments.

Messaging 81

Messaging User Testing Research Software Analytic Tools 81

PMLesson's Ace the PM Interview

DECEMBER 1, 2021

Tell me about a time you solved pain points for customers. Nevertheless, both kinds of questions are left-brain-type exercises. This means they are concerned with reasoning with metrics and critical thinking about more abstract product problems, such as alleviating user feedback or fixing bugs.

Technical Review 52

Technical Review Analytic Tools Feedback Software User Testing 52

Product Talk

OCTOBER 6, 2021

Recently, Hope Gurion walked through three scenarios where she argued teams might benefit from including customer segments on their opportunity solution trees. In this article, I’ll revisit each of those scenarios and provide an alternative point of view. Scenario 1: Uncovering Potential Customers. I couldn’t agree more.

User Friction 217

User Friction Customer Experience Customer Feedback Software Review 217

Product Talk

OCTOBER 18, 2023

In this article, I’ll cover assumption testing from beginning to end, including: Why should product teams test their assumptions? When we hear about an unmet customer need, pain point, or desire, we often jump to our first solution. Add the option to email the full text of the article to someone. Why do we do this?

Product Research 256

Product Research User Testing Testing Analytic Tools 256

Surya Suravarapu

FEBRUARY 27, 2020

Customer-centricity is everywhere in the business vocabulary, perhaps one of the most used buzzwords mentioned in elevator pitches and executive decks. Are we really customer-centric? Our success as Product people lies to a great extent on how well we understand the not-so-obvious patterns in the customer intent and behavior.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

Userpilot

JANUARY 29, 2024

This article dives deep into data analysis for product managers. User data analysis helps: Provide direction for product development , allowing for effective resource allocation. Create impactful product enhancements, boosting user engagement. Improve the user experience and increase customer loyalty.

Data Visualization 100

Data Visualization Analytic Tools Onboarding KPIs User Testing 100