Intercom, Inc.

FEBRUARY 16, 2021

Maybe this seems irrelevant to you because you use a design system at work and rarely create patterns from scratch, or you feel that you simply don’t have the time to refine your user interface (UI) designs. Put simply, the higher the fidelity, the higher the quality of the feedback you will receive. Copy interfaces that you like.

User Testing 283

User Testing Feedback Software Research Software Customer Experience 283

Userpilot

NOVEMBER 20, 2023

The articles: Defines the weighted scoring model Discusses its advantages and disadvantages Shows how product and project managers can create their own model Explains how to follow up on the results Let’s get right into it! This normally includes product and customer discovery to find customer needs, wants, and pain points.

Product Research 85

Product Research User Testing Customer Experience Research Software 85

Mind the Product

JANUARY 4, 2018

But when it comes to customer loyalty, millennials are different. So for anyone who wants to connect with millennials, or is even just thinking about how they can build a better digital product, here are some tips to help your brand through User Experience (UX) design. Having empathy with the user is a hot topic.

User Testing 110

User Testing Customer Experience User Experience Customer Feedback 110

Userpilot

OCTOBER 30, 2022

There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Read on as we explore ways to keep users happy and retain them. Read on as we explore ways to keep users happy and retain them.

Feedback Software 80

Feedback Software Data Visualization Customer Communications Customer Experience 80

Product Talk

SEPTEMBER 7, 2022

A lot of product teams claim to be focused on their users. They might even have regular steps in their processes that remind them to put their users’ needs first. It’s more about looking for new ways to collect insights from users, uncover underlying assumptions, and explore the opportunity space.

Product Research 200

Product Research User Testing Customer Experience Research Software 200

The Product Coalition

NOVEMBER 1, 2020

Part 3 of series on experimentation This Article will cover: How to create an experimentation idea backlog? A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. so our customers probably will not react either. Test everything!

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

The Product Coalition

MARCH 10, 2021

Given that you have a team, this article reveals four dimensions of a teaming agreement, with tips and links to practical tools and insights from human behavior experts. In Teaming Agreements, the team’s purpose should align with the team's product and solve the users’ problems. giving our users features they love.

Research Software 136

Research Software Webinar Product Research User Testing 136

Userpilot

JANUARY 26, 2023

These are just a few questions that we tackle in the article. TL;DR Inclusive product design involves building products that are easy to adapt and allow users with different needs to complete their tasks. All users can be excluded from using a product at different stages and along multiple dimensions. Are you ready to dive in?

Product Research 89

Product Research Feedback Software Research Software User Testing 89

Userpilot

JANUARY 25, 2021

User persona templates are a shortcut to creating a user persona from scratch for your SaaS business. Contrary to conventional wisdom, for B2B SaaS, you don’t need to fill in every little detail about your user like their favorite food or where they went to school to create a user persona – it’s not a dating profile.

Analytic Tools 54

Analytic Tools Research Software User Testing Customer Experience 54

Userpilot

JUNE 7, 2022

UX researchers have developed many user experience testing methods over the years, and more techniques are still being researched. Usability testing is a subset of user research. User research is a broader concept and also involves focus groups, surveys , and interviews.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

UX Studio: Product Management

NOVEMBER 19, 2021

We talk about putting ourselves in the user’s shoes, but often fail to achieve this as we may only see the shoes, but rarely consider how they got them, what made them buy them, why in that color, why not cheaper or more expensive ones. We have to be attentive to capture what users are telling us about our product.

UX 93

UX Customer Experience User Testing Data Visualization 93

The Product Coalition

FEBRUARY 12, 2019

What’s the high $ pain point or unmet need? (2) 4) User + how we will delight them. What’s the high $ pain point or unmet need? 4) User + how we will delight them. Let employees be our “eyes and ears” for new ways to continually improve our service to customers. 2) How to unlock the $ value pool.

Airlines 60

Airlines Strategy User Friction Analytic Tools 60

The Product Coalition

SEPTEMBER 3, 2019

Don Norman first coined the term User Experience in 1993 and in the last 26 years, UX has exploded. They were an enriched, jam-packed three days so here’s my attempt of summarising 300 slides, umpteen exercises and an unhealthy amount of post-it notes. to “What do our users truly need?”. areas of opportunity).

User Testing 60

User Testing UX Product Research Data Visualization 60

Bain Public

NOVEMBER 16, 2021

a pre-meeting) stakeholders to ensure the prioritized solutions will work for the user as well as the business, it is highly unlikely that your desired product outcome will be achieved. market validation, customer listening, A/B testing, prototype, alpha release). At times, that requires a lot of diplomacy and emotional agility.

Product Research 52

Product Research Roadmap Research Software Feedback Software 52

The Product Coalition

JUNE 4, 2016

In this article, I would like to share my understanding of B2B product management. If you are also interested in the differences between B2C and B2B product management, here is a very concise article about it. Inside B2C / B2B, it can still be very different. For example, a product can be transactional or non-transactional.

B2B 60

B2B User Testing Technical Review Customer Feedback 60

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. A gamified language learning application, Xeropan helps people learn English with fun exercises such as interactive videos, chatbot conversations and weekly lessons. Initial user research. Scope and team.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Product Club

JULY 7, 2018

Faced with that challenge, one exercise can be extremely helpful: a product deep dive. Running a product deep dive builds your knowledge and insight around the product and provides a foundation to build on. Each deep dive is a little different, but this five-step framework will give you a solid starting point: Use the product.

User Testing 54

User Testing Customer Feedback Product Management Product Manager 54

The Product Coalition

DECEMBER 29, 2021

It is an exercise in centralized power used to overcome the natural workings of a system. Continuous Discovery (By Teresa Torres ) “Rather than defining your success by the code that you ship (your output), you define success as the value that code creates for your customers and your business (the outcomes).” “An How’d that go?”

Books 121

Books Systems Review Software Review Weak Development Team 121

The Product Coalition

MAY 22, 2019

Often we are building products to make the lives easy for users whose life, pains and experiences are completely different from ours. Let us say we are a trying to solve the issue of public parking for users. What|Why|How This is a particularly powerful tool that helps us gain deeper levels of understanding of the customer.

User Testing 60

User Testing Customer Experience User Friction Customer Feedback 60

BrainMates

MAY 3, 2020

Customer needs, wants and motivations may only play a peripheral part at best with this type of thinking. This means working hard to better understand customer needs, wants and motivations. When decisions are made, it’s principally on what’s best for the customer. The customer is the final arbiter of an acquisition’s success.

Research Software 69

Research Software Product Management Product Manager User Friction 69

The Product Guy

MAY 7, 2020

This is my motivation behind writing this article. This article explores multiple aspects of product management. Also, in various organizations which have grown in product maturity, customer base etc., This role also focuses on increasing the retention rate for existing customers. Product Roadmap.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

People-First Product Leadership

MAY 14, 2023

The rest of today’s articles continue the theme of stressing less, so you can achieve more. Fortunately the article also provides some ways to manage microstress levels. When one reads about listening, articles often mention active and passive listening modes. Instead bring your team together to share pain points.

Customer Experience 52

Customer Experience User Friction Events Article 52

PMLesson's Ace the PM Interview

MAY 5, 2020

Product management is usually at the intersection of business, design, and engineering, but can also interact with many other stakeholders as well (QA, user research, DevOps, data science, customer success, technical support… the list goes on). Take everything you’ve heard and jot down a list of the top 3 most important points.

Data Visualization 52

Data Visualization User Testing Product Research Product Management 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you want to learn more about the consulting role vs the product role, read this article on the topic. For an exercise, let's take a look at the job description for a " Product Manager - Uber for Business " role at Uber in San Francisco. Internalize Uber’s strategy and blend it with your customers’ needs.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you want to learn more about the consulting role vs the product role, read this article on the topic. For an exercise, let's take a look at the job description for a " Product Manager - Uber for Business " role at Uber in San Francisco. Internalize Uber’s strategy and blend it with your customers’ needs.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Surya Suravarapu

FEBRUARY 27, 2020

Customer-centricity is everywhere in the business vocabulary, perhaps one of the most used buzzwords mentioned in elevator pitches and executive decks. Are we really customer-centric? Our success as Product people lies to a great extent on how well we understand the not-so-obvious patterns in the customer intent and behavior.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. In the perfect world, there is time to talk with a wide range of users , including existing users, potential users, and also users who have churned. So let’s talk about mini-research.

User Testing 102

User Testing Product Research Research Software Data Visualization 102

Product Talk

DECEMBER 6, 2023

Opportunity solution trees help product teams chart the best path to their desired outcome. – Tweet This In this article, we’ll cover what an opportunity solution tree is, the benefits of using one, how to create one, and so much more. You can read this article from beginning to end or you can use the links below to jump to any question.

Data Visualization 275

Data Visualization Product Research Analytic Tools Research Software 275

Userpilot

JANUARY 20, 2024

How can message mapping support your company’s communication with customers and drive product engagement ? This is one of the questions we answer in this article. The process involves researching the target audience’s problems, needs, and motivations, and creating user personas representing key customer segments.

Messaging 71

Messaging User Testing Research Software Analytic Tools 71

Userpilot

JANUARY 29, 2024

This article dives deep into data analysis for product managers. User data analysis helps: Provide direction for product development , allowing for effective resource allocation. Create impactful product enhancements, boosting user engagement. Improve the user experience and increase customer loyalty.

Data Visualization 88

Data Visualization Analytic Tools Onboarding KPIs User Testing 88

Userpilot

NOVEMBER 16, 2022

Onboarding users is an extremely tricky exercise. Any savvy product manager will tell you that an effective user adoption strategy template would be a huge asset to crafting onboarding experiences that drive adoption and growth. Expansion : Once a user has started to pay for your service , you can focus your attention on growth.

Analytic Tools 89

Analytic Tools Feedback Software Customer Experience User Testing 89

PMLesson's Ace the PM Interview

DECEMBER 1, 2021

Product design questions assess a candidate's creativity , knowledge of user-centric design principles, understanding of industry-wide trends, product vision, product strategy, and passion for product management. Tell me about a time you solved pain points for customers. How did you resolve it, and what did you learn?

Technical Review 52

Technical Review Analytic Tools Feedback Software User Testing 52

Product Talk

OCTOBER 6, 2021

Recently, Hope Gurion walked through three scenarios where she argued teams might benefit from including customer segments on their opportunity solution trees. In this article, I’ll revisit each of those scenarios and provide an alternative point of view. Scenario 1: Uncovering Potential Customers. I couldn’t agree more.

User Friction 214

User Friction Customer Experience Customer Feedback Software Review 214

Product Talk

OCTOBER 18, 2023

In this article, I’ll cover assumption testing from beginning to end, including: Why should product teams test their assumptions? When we hear about an unmet customer need, pain point, or desire, we often jump to our first solution. Add the option to email the full text of the article to someone. Why do we do this?

Product Research 255

Product Research User Testing Testing Analytic Tools 255

Userpilot

SEPTEMBER 25, 2023

Concept testing is an integral part of designing UX that not only satisfies user needs but delights them. This article introduces various concept tests, shows you how to conduct them, and discusses ways to collect user feedback to gain actionable insights. Consider using AI for qualitative feedback analysis.

User Testing 81

User Testing Product Research Feedback Software Analytic Tools 81

Userzoom

JULY 3, 2019

We’re proud to present Paul Boag, User Experience Strategist and author of User Experience Revolution, and his talk ‘How to Work Collaboratively on the User Experience’. We’ve talked today about, you know, we can teach people how to do basic user research techniques and those causes of.

Customer Experience 105

Customer Experience User Experience User Testing Customer Feedback 105

Userpilot

MAY 25, 2023

We talk about nonresponse bias when your survey results are skewed because not all users respond. To learn more about this, read this article as it explores: The concept of nonresponse bias Why it’s bad for your product Its most common causes Proven ways to reduce nonresponse bias Let’s get right to it.

Feedback Software 82

Feedback Software Analytic Tools User Testing Product Research 82