Userpilot

MARCH 19, 2024

Tracking user activity patterns helps you understand users better and uncover insights to increase product engagement. This article shows you practical steps to accomplish this task. You will also find the best tools for the job and learn about key behavior metrics to monitor for tracking user patterns. Click rate.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Customer Feedback 92

Userpilot

MAY 2, 2024

It puts your product’s future at risk. In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Personalize the customer experience , for example, through tailored onboarding. Monitor user sentiment through in-app NPS surveys.

Data Visualization 95

Data Visualization User Testing Customer Feedback Analytic Tools 95

Userpilot

JULY 29, 2021

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? It can be quite confusing if you don’t know what tactics will improve customer engagement in your product. What is a customer engagement solution? Higher customer retention. Lower churn. Get a demo now!

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. One of the most powerful types of user sentiment is real-time customer feedback.

Feedback Software 93

Feedback Software Customer Feedback Customer Experience User Testing 93

Userpilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. Understanding the nuances between them is critical to utilize them to improve your feature adoption , customer behavior, etc.

Data Visualization 95

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 95

Userpilot

NOVEMBER 6, 2023

In today’s competitive landscape, customers aren’t just buying a product. If you fail to meet this expectation, you risk lower product adoption and increased churn. – Failing to guide customers during the onboarding process. – Deliver guidance through product walkthroughs.

Customer Experience 87

Customer Experience Feedback Software Customer Feedback Data Visualization 87

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value. What is user adoption?

Analytic Tools 92

Analytic Tools Feedback Software User Testing Data Visualization 92

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

Analytic Tools 71

Analytic Tools Feedback Software Research Software Data Visualization 71

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 87

Feedback Software User Testing Customer Experience User Friction 87

Userpilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? This article explores 15 strategies to help you achieve that. TL;DR A free trial is a sales strategy that allows prospective customers to use your product for a limited time. What’s a free trial in SaaS? Trials can be tricky.

Feedback Software 88

Feedback Software Research Software User Testing Onboarding KPIs 88

Userpilot

SEPTEMBER 28, 2022

Are you tracking product management metrics to evaluate your product and monitor its progress? SaaS products are becoming increasingly data-driven which makes it critical to evaluate product growth using the right metrics. Here are the 3 best tools to improve product management metrics.

Onboarding KPIs 82

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 82

Userpilot

JANUARY 17, 2023

If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think. Value realization is when a customer experiences and recognizes the value of your product or service. Realization.

Feedback Software 96

Feedback Software Research Software Onboarding KPIs Customer Experience 96

Userpilot

OCTOBER 30, 2022

That sounds basic, but it can get complicated as your customer base grows. And it doesn’t matter what systems or tools you use; you’ll struggle if user satisfaction isn’t the bedrock of your customer retention strategy. Other metrics include customer churn rate , customer lifetime value, CSAT, etc.

Feedback Software 93

Feedback Software Data Visualization Customer Communications Customer Experience 93

Userpilot

JULY 21, 2022

A customer service model defines your process for supporting your customers whenever they face any obstacle with your product. The customer engagement model is focused on aiding the user proactively and making them stick with your product. Constant improvement based on feedback. Increased activation. More retention.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. Provide product training via live webinars.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience User Testing 96

Userpilot

OCTOBER 27, 2023

This is the main question that the article tackles. TL;DR We define product-led growth (PLG) as a business strategy that uses the product to boost its own growth. As enterprise products tend to be complex, their value may be difficult to experience through free trials or freemium. Let’s get right to it!

Feedback Software 100

Feedback Software Embedded Analytics Analytic Tools Enterprise 100

Userpilot

APRIL 4, 2024

Whether you want to boost user activation or improve product adoption, maximizing product engagement is crucial. It’s the key to retaining active users and helping them generate maximum value from your SaaS product. But here’s the thing—product engagement can mean different things for various products.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

OCTOBER 30, 2022

In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. Customer experience improvement is optimizing your product and customer interactions to ensure users are happy at every point in their customer journeys. Leverage technology.

Feedback Software 88

Feedback Software Research Software Customer Experience User Testing 88

Userpilot

AUGUST 20, 2023

So if you want to learn about how to apply and practice a proactive service without spending too much time, keep diving into this article. As you had to react to their inquiry and find solutions quickly. Create an in-app knowledge base that’s easily accessible from your app, resourceful, and curated for specific user segments.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software User Testing 80

Userpilot

SEPTEMBER 22, 2021

Why do you track online engagement for your SaaS app? To do that, you need the best engagement tools. In this article, we discuss what engagement tools are and why you need them for your SaaS. In addition to that, we will analyze some of the best engagement platforms available.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Userpilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. It can improve customer retention , lifetime value, revenue growth, and product development.

User Testing 102

User Testing Analytic Tools Research Software Feedback Software 102

Userpilot

FEBRUARY 21, 2022

If you’re a savvy SaaS owner, chances are you’ll have heard about interactive user guides. All product managers want to delight and engage their customers. In this article, we’ll explore what interactive manuals are all about, how you create them, and tactics for helping lead users through engaging walkthroughs.

Feedback Software 94

Feedback Software User Testing Customer Experience Onboarding KPIs 94

Userpilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? If you aren’t and want to boost these metrics, this article is for you! Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Some of them never would.

Feedback Software 89

Feedback Software Analytic Tools Research Software User Testing 89

Userpilot

APRIL 21, 2021

Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. But how do you choose good product marketing software? What is product marketing?

Analytic Tools 54

Analytic Tools Feedback Software Research Software Customer Communications 54

Userpilot

OCTOBER 20, 2023

Getting user feedback is a crucial step of the market research process. TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand. You can collect feedback for analysis through in-app surveys, online reviews, social media mentions, and customer interviews.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The average NPS is 31 for SaaS businesses. Here’s why.

Feedback Software 97

Feedback Software Analytic Tools Research Software User Testing 97

Userpilot

MARCH 16, 2023

Finding a product that not only suits your business needs but also delivers value at the right price can be daunting. This article serves as a UserGuiding pricing guide and discusses better alternatives that might be worth investing in. TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Userpilot

AUGUST 31, 2022

Fans will become their biggest marketing assets, freely sharing about the product and creating a network effect that pulls others in and drives product growth. Just think back to the last time you saw someone (or a group) passionately telling friends about a helpful tool. Remove friction with in-app guidance.

Feedback Software 91

Feedback Software User Testing Customer Experience Onboarding KPIs 91

Userpilot

JANUARY 12, 2023

That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. You’ll also learn how to calculate user engagement for your SaaS. An engaged user is someone who actively uses your product to solve their problems. Offer self-service options.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Customer Feedback 97

Userpilot

AUGUST 28, 2022

In SaaS, customer value is a user’s perception of what your product or service is worth. To measure customer value, collect feedback from existing customers, track customer satisfaction , and assess whether customer benefits outweigh their costs. Use secondary onboarding to make feature discovery easier.

Feedback Software 105

Feedback Software Customer Feedback Customer Experience User Testing 105

Userpilot

MARCH 18, 2022

Wondering what product success metrics you should use in 2022? Measuring product success during the early stages of your SaaS business can help you spend wisely and reduce wasted energy. Today, let’s find out how you can leverage product success metrics to add more value for your users and drive retention.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. What is SaaS marketing? Sounds simple, right? Not necessarily.

Feedback Software 115

Feedback Software User Testing Product Research Customer Experience 115

Userpilot

NOVEMBER 9, 2023

That said, let’s explore what these different satisfaction levels mean, what other metrics can complement them, and how you can measure them. TL;DR Customer satisfaction measures how well your product is at meeting customer expectations. Implementing an in-app resource center to provide self-service support.

Customer Satisfaction 96

Customer Satisfaction User Testing Customer Feedback Feedback Software 96

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. This article considers all you need to know about retention marketing. What tools can help you personalize the customer experience? Personalize the onboarding process according to users’ JTBD.

Feedback Software 94

Feedback Software Analytic Tools Research Software Customer Experience 94

Userpilot

DECEMBER 1, 2021

When working with SaaS products, a constant task you’ll find yourself obsessed with is how to increase user adoption. Let’s assume your tool helps the user easily schedule work meetings. You’ll have a bunch of features that help them do this, eg a calendar, invite/share link feature, etc.

Feedback Software 98

Feedback Software Customer Experience User Testing Onboarding KPIs 98

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. User engagement analytics tells you whether users are getting value from your product. User engagement is one of the most vital aspects of any SaaS business.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Customer Feedback 96