Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. We have also asked experts from each department about their Customer Retention Strategy – so let’s dive in!

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

The Product Coalition

JANUARY 26, 2024

This article contains 25 mini-research ideas for inspiration as well as advice on how to conduct research when under time constraints. Future-Backwards Exercise: Bring relevant stakeholders together to imagine the best and worst possible futures that could happen given the company’s current vision, strategy, and market conditions.

User Testing 100

User Testing Product Research Research Software Data Visualization 100

The Product Cafe

DECEMBER 12, 2023

Have you ever wondered why, despite listening intently to your customers and diligently building the features they ask for, your product still struggles to gain traction? The Product Death Cycle emerges when we build features based on customer feedback but still see low usage. 🤔 Are you building your product or your customers?

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52