Userpilot

JUNE 9, 2022

Userlane’s code-free digital adoption platform runs as an overlay on software applications. The software allows you to create in-app, interactive content that guides users through processes in real-time and offers them intuitive on-demand assistance, within any browser-based application. Userlane Reviews.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. I’m sure you can think of times in the past where you were using a particular SaaS product, got stuck on one feature, and then spent ages looking for the knowledge base to diagnose the issue. Help Center Software exists to solve this problem.

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response. When is the last time you bought something online without reading any reviews?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

UX Studio: Product Management

JANUARY 11, 2021

In this article, we’ll give some examples of how to increase the success of product development by improving the collaboration between the UX team and the developers. This can happen due to various reasons: Lack of experience with integrating design teams into their processes. Misconceptions about UX design. On the contrary!

Weak Development Team 94

Weak Development Team Feedback Software Reporting Tools Research Software 94

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Acquisition stage: Engaging with your digital ads, reading reviews on product listing platforms, and booking a demo or signing up for a trial. Reading reviews on product listing platforms.

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Experience 97

Userpilot

MARCH 21, 2024

Implementing loyalty programs to reward users who provide feedback, reviews, and referrals to boost retention and advocacy. HubSpot : Integrates with Userpilot for personalized marketing campaigns based on in-app engagement, enhancing lifecycle management. It can include FAQs, tutorial videos , step-by-step guides, or help articles.

User Testing 102

User Testing Analytic Tools Research Software Feedback Software 102

eG Innovations

AUGUST 23, 2022

A recent article from HTG covers how AVD costs can be reduced by leveraging Azure Advisor to ensure idle resources and VMs (Virtual Machines) are shutdown to avoid pay-as-you-go (PAYG) costs, see: Azure virtual desktop pricing: 5 ways you can save money (htg.co.uk). Note: The timeline can be adjusted to review different time periods.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Systems Review 52

Userpilot

MARCH 17, 2022

People are not likely to find value in a software product if they are left alone to figure everything out. But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article. This in turn makes them want to invest time and money into using your software to meet their needs.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Some prefer getting help by turning to a self-serve knowledge base, whereas others want to talk to your team directly. You can even show or hide relevant modules based on your customer’s needs.

Data Visualization 97

Data Visualization Feedback Software Analytic Tools Research Software 97

Userpilot

JANUARY 3, 2023

In this article, we go over why you got a negative NPS and what you can do to prevent it from stunting your product growth. Create a self-serve knowledge base to empower users to support themselves so they don’t have to rely on customer support for any minor issue or leave your app to find answers.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Research Software 97

Userpilot

APRIL 23, 2021

To address churn pre-emptively, creating helpful blog content and a knowledge base are essential activities. If you can make the knowledge base accessible in-app via a help center , even better. That’s why the concept of a knowledge base exists. There are software tools for that. Source: Zendesk.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

Userpilot

JANUARY 11, 2024

With Userpilot, you can create a checklist or trigger a banner, tooltip, or modal based on custom events. And you can do all these without writing any code. Your integrated support system could include a resource center or knowledge base, as well as in-person support through chat, email, or phone.

Onboarding KPIs 102

Onboarding KPIs Customer Experience Feedback Software User Testing 102

Userpilot

JANUARY 26, 2023

In this article, we’ll dive into what real-time feedback really means and teach you step-by-step to set up a feedback system. Steps for creating a successful system include the following: Defining important customer touchpoints or milestones to collect feedback on. Want to set up a real-time customer feedback system?

Feedback Software 93

Feedback Software Customer Feedback Customer Experience User Testing 93

Userpilot

OCTOBER 30, 2022

In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. Implement a tracking system. You can use our software to create better onboarding experiences, track user behavior , and survey existing customers to gather valuable insights.

Feedback Software 88

Feedback Software Research Software Customer Experience User Testing 88

Usersnap

APRIL 29, 2023

In this article, we’ll explore what ChatGPT is and how it works. This is possible thanks to the vast knowledge base that it was trained on and its advanced large language model. It helps people find information about cruise lines worldwide, lets them add reviews, and has a forum to share experiences.

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Userpilot

AUGUST 18, 2022

In this article, we go over how to drive customer advocacy and also include strategies to improve customer retention and loyalty. Segment users based on their jobs to be done to give engagement a boost. Build a fully-loaded resource center with video tutorials , webinars, and help articles. Implement customer advocacy programs.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

Userpilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. It’s not enough to build a knowledge base; ensure it has all the information customers need at every stage of their journey.

Feedback Software 87

Feedback Software User Testing Customer Experience User Friction 87

People-First Product Leadership

SEPTEMBER 17, 2023

To ensure I hit all the key topics, I asked individuals across the organization to do a review - anchoring on people the new PM would be working with directly. While there are numerous articles on how to tackle your own 30, 60, 90 days at a new organization, this post will help you onboard a new team member or your own boss.

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

ProductPlan

FEBRUARY 15, 2022

This article explores the skills and characteristics of excellent product operations personnel. For example, serving as the business owner of an agile software tool such as JIRA, used by product management and other product development stakeholders. Monitor system performance and calculate success metrics. Data is important.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your feature adoption needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! Onboarding checklist editor.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Intercom, Inc.

JANUARY 5, 2023

.’ No inbound chat, no inbound email” Bill: Well, the one that keeps coming back to me is one that we came across looking at some articles. They’re based in New Zealand, with big offices in Australia, and they sell all over the world now. It’s a business tax software company called Xero.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your product adoption needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Intercom, Inc.

DECEMBER 9, 2022

OpenAI released their most recent machine learning system, AI system, and they released it very publicly, and it was ChatGPT. We didn’t give it this supervised learning where you code in a definition of sadness or happiness. So, it’s an interesting question. Where did it learn that?

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your new customer onboarding needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your interactive user guides needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! Onboarding checklist editor.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your product experience needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! Onboarding checklist editor.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 52

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Moreover, Userpilot allows you to integrate the Zendesk engine to search its knowledge base. If so, you’re in the right place!

Embedded Analytics 85

Embedded Analytics Data Visualization Analytic Tools Feedback Software 85

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your onboarding automation needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! Onboarding checklist editor.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

JANUARY 20, 2024

In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your product adoption needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JANUARY 20, 2024

In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your product adoption needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JANUARY 20, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your product adoption needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 52

Userpilot

JANUARY 20, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your product adoption needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 52

Intercom, Inc.

SEPTEMBER 23, 2021

So it makes sense to have a knowledge base with frequently asked questions they can quickly sort through, or even a chatbot to help point them in the right direction. We’ve gathered a list of articles, videos, and podcasts you can check out: Shep Hyken on fostering the cult of the customer. Balance automation with a human touch.

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer experience needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! Slider editor on GainsightPX.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your proactive customer service needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! They enhance user onboarding.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JULY 25, 2022

This article is for you if you’re interested in being that kind of company. They’re with you for the price and will consider leaving when you make upward reviews of your prices. You have their patronage provided they continue to get value from your reward system. Point-based loyalty programs. Price-loyal customers.

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Feedback 96

Userpilot

JANUARY 21, 2021

Easy to use (really no code required), moderately priced based on MAUs only (with all features available in all pricing plans!), After installation, do you need to do any coding to make the most of it? and with great supporting features ranging from A/B testing, through NPS to a Resource Center, Userpilot is a great contender.

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Data Visualization 84