UX Planet

DECEMBER 11, 2023

Promoting Ethical Design and Protecting User Interests Introduction Deceptive patterns in user experience (UX) design can have detrimental effects on users, causing financial loss, loss of privacy, and legal control. Artificial Scarcity: The website might also show messages like “Only 2 items left at this price!”

UX 78

UX User Testing Customer Experience Customer Feedback 78

Mind the Product

DECEMBER 17, 2018

As a consequence, the majority of the best practices and principles of a good user experience that we’ve become used to need to be redefined, if used at all. Improving the user experience provides customers the solution to their problems with as little friction as possible. Focus on Spoken Conversations.

Customer Experience 121

Customer Experience User Experience User Testing Technical Review 121

Userpilot

FEBRUARY 19, 2024

The drop-off rate is one of the key product metrics to track to improve the customer experience. This article explains: What drop-off rate is. TL;DR The drop-off rate is the percentage of users who start an action or process but don’t complete it. Next, you enable 1 in-app experience for each and measure which performs best.

Analytic Tools 88

Analytic Tools Data Visualization Onboarding KPIs User Testing 88

The Product Coalition

OCTOBER 13, 2021

In the article, I’ll cover the most significant mobile software testing types to bear in mind on the digital transformation journey. as well as the industry, target audience, and distribution channel, the testing process will differ. Functional testing As practice shows, mobile users are intolerant to low-quality software ?

User Testing 118

User Testing Product Research Testing Weak Development Team 118

Usersnap

JUNE 27, 2023

Are you ready to take your product from concept to triumph through effective beta testing? The journey from idea to success hinges on the crucial stage of beta testing. But for startups, the challenge of finding 100 willing beta users can feel like an insurmountable obstacle. Let’s dive in and discover the path to success!

User Testing 52

User Testing Data Visualization Product Research Customer Feedback 52

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. Test different UI elements with smaller segments of users. Why is user experience important? What is UX design?

Feedback Software 92

Feedback Software Research Software Analytic Tools User Testing 92

UX Planet

JANUARY 15, 2024

Simplifying Digital Design for a Healthier Tomorrow Over the last decade, the way we experience technology has undergone significant changes. Instant Messaging communication has also transitioned from chatting on Yahoo Messenger on desktops to conversing with family and friends on Whatsapp groups.

UX 89

UX User Testing Customer Experience Artificial Inteligence 89

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. What is the use of in-app messaging? Let’s get right into it!

Feedback Software 93

Feedback Software Analytic Tools Customer Experience User Testing 93

Userpilot

JUNE 20, 2022

Running A/B tests and making data-driven decisions is essential if you are passionate about enhancing your customer experience, boosting retention, and increasing revenue. But how do you run successful tests? You can test color changes or even the entire user interface. A/B testing can be used in: In-app messaging.

User Testing 52

User Testing Product Research Feedback Software Testing 52

Userpilot

MARCH 10, 2024

In either case, monitoring and analyzing user behavior patterns can help drive more user engagement and minimize churn. In this article, we’ll take a closer look at different examples of behavioral patterns. TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app.

Data Visualization 86

Data Visualization User Testing Customer Feedback Customer Experience 86

Userpilot

APRIL 29, 2024

These are the main questions the article tackles. This kind of segmentation helps SaaS companies customize their messaging and product development to suit the characteristics of different user groups in their target market. This kind of segmentation allows SaaS companies to connect with users on a deeper level.

Analytic Tools 82

Analytic Tools Research Software Feedback Software Product Research 82

Userpilot

MAY 17, 2023

And most importantly, how do you create product experiences that delight your users? These are the key questions that we discuss in the article. We also look at a few examples of companies delivering outstanding product experiences. Contextual in-app messages give users the information they need at the time they need.

Customer Experience 82

Customer Experience User Testing Analytic Tools Feedback Software 82

Intercom, Inc.

JANUARY 31, 2023

Dean Kahn, Customer Experience Manager at RateMyAgent It’s not always perfect – sometimes a teammate does have to edit a summary before handover – but even then it saves a lot of time, and we’re working to refine it further. Overall, we’re really impressed with the capabilities and the intuitive user experience!”

Artificial Inteligence 188

Artificial Inteligence Feedback Software ChatGPT Customer Experience 188

Userpilot

MAY 2, 2024

In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Offer personalized product demos to help trial users experience the full value. Use onboarding checklists with progress bars to guide users through activation milestones. Sometimes a lot.

Data Visualization 85

Data Visualization User Testing Customer Feedback Analytic Tools 85

Userpilot

JULY 9, 2023

If you’re after the answer to this question, you’re in the right place, because that’s exactly what the article explores. User experience covers all customer interactions with the brand and focuses on aspects like customer satisfaction, enjoyment, and perception of the product value. Ready to dive in?

User Testing 87

User Testing Customer Experience Customer Feedback Product Research 87

Userpilot

JANUARY 15, 2024

In this article, we’ve compiled 14 great examples of product copy and a few best practices UX writers should follow to achieve similar results. TL;DR User experience (UX) writing envelopes all the content designed to help users easily navigate through websites, apps, or digital products. We’ve got you covered!

UX 81

UX Customer Experience User Testing User Friction 81

Revulytics

MAY 17, 2018

Contextual relevance is king when it comes to presenting people with messages you want to resonate and drive them to respond. For our purposes in product management, I’d like to focus on the importance of presenting contextually relevant information to users of our software applications.

Analytic Tools 65

Analytic Tools Data Visualization Messaging Reporting Tools 65

Userpilot

APRIL 16, 2024

Customer journey insights enable marketing, product, design, and customer success teams to make informed decisions and create better customer experiences. In this article, we explain: What customer journey insights are. Use the insights to optimize the problematic touchpoint, for example, with in-app experiences.

Data Visualization 89

Data Visualization Customer Feedback Analytic Tools Feedback Software 89

Userpilot

NOVEMBER 30, 2023

Based on the insights you generate, you can create better experiences for website visitors and users, driving more engagement, conversion, and retention. This article provides a step-by-step guide. A/B testing compares two versions of a flow or in-app element, while multivariate testing assesses multiple changes simultaneously.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 84

freshtrax

APRIL 25, 2024

Let’s take a closer look at this new technology and its user experience. Companies such as Audi , BMW , Ford , Google , General Motors , Tesla , Volkswagen , and Volvo are some companies that have developed or tested self-driving cars. Seamless User Experience My experience using Waymo was extremely smooth.

Technical Review 59

Technical Review Artificial Inteligence Customer Experience Systems Review 59

Userpilot

JUNE 20, 2023

Cultivating user trust is critical to the success of any long-term product strategy. It is also one of the central goals of the user experience design process. This article examines the concept of trust in UX design and its importance. What is user trust? Why is user trust important in UX?

User Testing 87

User Testing Customer Feedback Customer Experience UX 87

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Study behavior trends to highlight any UX designs users avoid.

Analytic Tools 89

Analytic Tools Data Visualization Feedback Software Research Software 89

Modus Create

SEPTEMBER 1, 2021

However, websites need to be both intuitive and accessible to all users. . Thorough testing of a website’s usability and accessibility improves engagement, increases retention, and reduces the risk of costly lawsuits. Therefore, digital accessibility testing is an important subset of usability testing. ” . .”

User Testing 52

User Testing Feedback Software Product Research Testing 52

Userpilot

MARCH 14, 2024

This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. User effort score. 9 use cases for customer analytics in SaaS: Test your onboarding flows with A/B testing. Identify friction in the user journey with funnel analysis. Churn rate.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Customer Experience 90

Userpilot

APRIL 30, 2024

What’s one of the biggest factors impacting how many users use your product ? This article will look at what the adoption rate is, what factors influence it, how you can calculate your adoption rate, and how to improve it. This could be a free software trial that lets you experience the product without fully committing to it.

Onboarding KPIs 78

Onboarding KPIs Data Visualization User Testing Analytic Tools 78

Userpilot

APRIL 7, 2024

That’s what this article explains. More importantly, we show you how to find the Aha moment for your product and design onboarding experiences that lead to it seamlessly. Next, list all possible Aha moments and assess them from the user’s perspective. Narrow the options down to 2-3 choices per user stage.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

APRIL 4, 2024

In this article, we’ll take a closer look at what product engagement is and how you can measure it. Measuring product engagement involves several steps, such as selecting relevant metrics, generating product analytics reports, collecting user feedback through surveys, and improving the user experience based on these findings.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users.

Data Visualization 82

Data Visualization UX Research Software Feedback Software 82

Mind the Product

MAY 5, 2020

Product Depth Will be Tested. Your experience will be pushed to the forefront as your product’s nuances are highlighted through extended daily use. You can bet that every help article is being perused in hopes of unlocking the deep corners of your product’s functionality. Collaboration and Cohesion Will be Emphasized.

Reporting Tools 155

Reporting Tools User Testing Customer Experience Software Review 155

Userpilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. Trigger upsell messages at high-intent moments. Offer limited deals and discounts to motivate users. Personalize the cross-sell messages based on user segment.

Feedback Software 76

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 76

Userpilot

JANUARY 29, 2024

An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works.

Feedback Software 99

Feedback Software Analytic Tools Research Software Data Visualization 99

The Product Coalition

FEBRUARY 3, 2022

This article is inspired by the book The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback by Dan Olsen and aims to describe two essential concepts described in the book, namely the Product-Market Fit Pyramid and the Lean Product Process that aims to help us achieve that fit.

User Testing 140

User Testing Product Research Product Marketing Customer Experience 140

Userpilot

AUGUST 5, 2023

Unlocking the potential of these indifferent users can be a game-changer for your business. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. Segment passive customers and offer them targeted offerings through in-app messages. Funnel analysis in Userpilot.

Data Visualization 88

Data Visualization Feedback Software Product Research Analytic Tools 88

The Product Coalition

AUGUST 23, 2023

I wireframe so that I can elicit requirements, finalize them, and help my stakeholders and clients really think through the user experience and accessibility. They become testing tools and help us ensure that the finished product matches expectations. Later in this article I’ll cover how to build one.

Data Visualization 112

Data Visualization Feedback Software Customer Experience Reporting Tools 112

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Run landing page tests to improve marketing funnel conversion.

Data Visualization 92

Data Visualization User Testing Analytic Tools Feedback Software 92

Userpilot

OCTOBER 20, 2023

In this article, we look at 10 product analytics tools that you should consider when making your choice. For example, there’s no point triggering upsell messages when the user hasn’t fully adopted the product yet. In-app message created in Userpilot. Advanced A/B testing Userpilot A/B testing.

Analytic Tools 88

Analytic Tools Data Visualization Feedback Software Reporting Tools 88

Userpilot

JANUARY 15, 2024

This article shows you the tips and tricks to implement. Steps to conduct user research and incorporate empathy into your design thinking process. Tools for user research and empathic UX design. Empathic design helps you: See the world through users’ eyes—understand their pain points and motivations.

User Testing 99

User Testing Customer Experience Data Visualization Research Software 99