Userpilot

APRIL 15, 2024

This article aims to help you avoid that. In-app support strategies to eliminate them. Tools that help identify customer pain points: NPS surveys with open-ended questions. Collect passive customer feedback to improve the in-app experience and more. We cover: Types of customer pain points. Six common customer pain points.

User Friction 95

User Friction Customer Communications Analytic Tools Feedback Software 95

Userpilot

MAY 29, 2024

Dubbed the “The Prophet of Habit-Forming Technology” by M.I.T technology, Nir Eyal is a leading expert who educates companies and individuals on the intersection of psychology, technology, and business. ” Nir’s work focuses on how technology and products can be designed to create positive habits in users.

Books 94

Books Research Software User Testing Customer Experience 94

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Roman Pichler

AUGUST 11, 2020

A Brief Guide to this Article. This article assumes that you are familiar with the product vision board or the key elements of a product strategy : market, value proposition, standout features, and business goals. Examples : “Offer a weight loss mobile app”, “Become the number one weight loss app provider”.

Vision 303

Vision User Testing Research Software Product Research 303

Userpilot

OCTOBER 1, 2022

Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. A SaaS business model relies on recurring revenue from retained users, so if adoption fails, the whole business model fails as well. In SaaS, the median user growth is 4%, while the median activation rate is 17%.

Feedback Software 92

Feedback Software Research Software User Testing Onboarding KPIs 92

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Implementing self-service support solutions like resource centers.

Customer Communications 79

Customer Communications Feedback Software Research Software Analytic Tools 79

Userpilot

JANUARY 31, 2023

In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from. All of that will help you nail customer activation in your own SaaS. SaaS owners and product managers are busy people.

Analytic Tools 92

Analytic Tools Feedback Software Research Software Data Visualization 92

Userpilot

DECEMBER 22, 2023

Who is responsible for user research at your SaaS? Are all teams involved or is it just a select few with specialist expertise? If it’s the latter, your organization may benefit from democratizing research. TL;DR By democratizing research, you make it more accessible and inclusive across your organization.

Data Visualization 87

Data Visualization Research Software User Testing Product Research 87

Userpilot

JANUARY 8, 2024

This article shows you how. In-app strategies for converting free or trial users to paying customers. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Begin by promoting your paid ads on social media platforms and search engines.

Analytic Tools 99

Analytic Tools Research Software Feedback Software Customer Experience 99

Roman Pichler

FEBRUARY 19, 2024

Listen to the audio version of this article: [link] Introduction To discuss empowerment in product management, I find it helpful to distinguish three main levels of decision-making authority, product delivery, product discovery, and product strategy, as the model in Figure 1 shows. [1] I certainly don’t intend to make anyone feel bad.

Product Research 244

Product Research Product Management Product Manager Customer Experience 244

Userpilot

NOVEMBER 30, 2023

This is the main focus of the article, so if you’re after the answer, we’ve got you covered! A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. How do product managers identify market gaps?

User Testing 90

User Testing Data Visualization Feedback Software Research Software 90

Product Talk

JANUARY 17, 2024

Meet the Continuous Discovery Champion, Kranthi Kiran Kranthi is the founder and technical lead at ThoughtFlow , a collaboration platform for ideation, prioritization, and strategic thinking. This meant the team had visibility into what they needed to work on, but didn’t have the clarity and context of why they were doing something.

Customer Experience 217

Customer Experience User Friction User Testing Customer Feedback 217

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? This is the main focus of the article. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs.

Research Software 84

Research Software Analytic Tools Feedback Software User Testing 84

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. In this article, we dive deep into what a product marketing framework is and explore its essential components. First, you need to research your audience and the available framework options.

Feedback Software 91

Feedback Software Research Software Analytic Tools Product Research 91

Usersnap

JANUARY 26, 2022

Building, designing, and improving a SaaS product is a beautiful, never-ending journey. What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. The Ultimate In-App Feedback Strategy ?? Don’t you agree?

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Userpilot

SEPTEMBER 15, 2023

In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. Concept testing helps to build customer relationships, understand customer needs , and gather market research data to drive decision-making. Book a demo and get started!

User Testing 92

User Testing Feedback Software Product Research Analytic Tools 92

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Ready to dive in?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

The Product Coalition

JANUARY 26, 2024

Twenty five mini-research ideas for finding something meaningful to work on. In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. The real world has limited resources, unrealistic deadlines, and new teams that have not been able to do research at all.

User Testing 102

User Testing Product Research Research Software Data Visualization 102

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. With the data from your analysis, you can cherry-pick personalized offers or solutions to win back users.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Research Software 93

Userpilot

MAY 14, 2023

The best solution is to ask them directly. Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. Check review platforms like Product Hunt and G2 to get direct feedback without asking customers.

Feedback Software 87

Feedback Software User Testing Customer Feedback Analytic Tools 87

Modus Create

MAY 28, 2024

As Modus Create CEO Pat Sheridan succinctly puts it in his article on the top digital transformation trends , “As enterprise leaders, we need to figure out how AI augments and supports overall digital initiatives before blindly investing.” to “What should we consider?” There’s no doubt that a comprehensive AI strategy is critical.

Reporting Tools 64

Reporting Tools Data Visualization Research Software Weak Development Team 64

Userpilot

JULY 14, 2023

These are only two of the many questions this article tackles. We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. In the final 2 steps, the teams analyze the data to extract insights and act on them to improve the metrics.

Analytic Tools 73

Analytic Tools Data Visualization Feedback Software Research Software 73

Userpilot

DECEMBER 8, 2022

Why is product failure such a common feature of the SaaS landscape? That’s one of the questions we’re dealing with in the article. SaaS companies often struggle to identify user problems worth solving, differentiate their products, and get the pricing right. Product failure is often attributed to poor UI/UX.

Feedback Software 94

Feedback Software Research Software User Testing Analytic Tools 94

UX Planet

FEBRUARY 19, 2024

In a design project at AT&T, a business request came to our team to design a target experience for selling wireless products at retail stores that will replace existing systems in a couple of years. The business decided to purchase the Salesforce platform to replace OPUS and improve sales and service efficiency.

Feedback Software 71

Feedback Software Research Software Customer Experience User Testing 71

Userpilot

OCTOBER 30, 2022

In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. Engagement: Ensure every interaction with your product or team solves user problems and leaves them happier. Leverage technology. Implement a tracking system.

Feedback Software 79

Feedback Software Research Software Customer Experience User Testing 79

Userpilot

AUGUST 15, 2023

In this article, we’re going to make sure that doesn’t happen. Start by conducting extensive market research to understand the landscape, map out the needs of individual users to understand pain points, develop a clear value proposition, and then define key performance indicators to measure progress against.

Feedback Software 76

Feedback Software Research Software Analytic Tools Product launches 76

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” If you missed the first one on product success and team satisfaction , be sure to start there.

Product Research 190

Product Research Data Visualization Customer Feedback Weak Development Team 190

Userpilot

JULY 5, 2022

In the article, we’re answering these as well as many more questions, so dive in! Breakthrough, disruptive or radical innovation are all more dramatic and often involve challenging the existing business model or introducing completely new technology. What is incremental innovation? What is incremental innovation?

Feedback Software 93

Feedback Software Analytic Tools Research Software Product Research 93

Userpilot

OCTOBER 20, 2023

Getting user feedback is a crucial step of the market research process. You can collect feedback for analysis through in-app surveys, online reviews, social media mentions, and customer interviews. This could include analyzing sentiment for online reviews manually, using social media monitoring tools, or a combination of the two.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

JANUARY 15, 2024

This article shows you the tips and tricks to implement. Steps to conduct user research and incorporate empathy into your design thinking process. Tools for user research and empathic UX design. Miro – Best collaboration tool. Looking for ways to incorporate empathy in UX design?

User Testing 100

User Testing Customer Experience Data Visualization Research Software 100

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

APRIL 21, 2021

Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. Having the right software at your disposal can make product marketing significantly easier, especially if you’re new to the profession.

Analytic Tools 53

Analytic Tools Feedback Software Research Software Customer Communications 53

Userpilot

DECEMBER 13, 2022

Help customers adopt your tool faster. In this article, you will find answers on how to identify friction in your company and how to make the business process more seamless. Types of friction: Emotional friction: Results from the emotions users feel when using your platform. Use in-app surveys. Bad customer service.

Analytic Tools 81

Analytic Tools Research Software Feedback Software Data Visualization 81

Userpilot

OCTOBER 27, 2022

Looking for the best customer feedback tool for your SaaS company? There are plenty of solutions for customer feedback on review sites, but they don’t make the choice any easier. It’s aimed to reveal their level of satisfaction and help product teams uncover room for improvement. Let’s dive in!

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. In this article, we unlock the best ChatGPT prompts to elevate your product management process. 1: Perform market research Unmask your rivals with ChatGPT market research.

ChatGPT 88

ChatGPT Data Visualization Onboarding KPIs Research Software 88

Userpilot

MARCH 4, 2021

Collecting feedback from customers is an integral part of product development. While there isn’t a lack of apps to help you collect feedback – the best and most useful course of action is always to start where your users are: in your product. Consider how and what you are asking for: general vs contextual in-app feedback.

Feedback Software 107

Feedback Software Research Software User Testing Customer Feedback 107

BrainMates

NOVEMBER 1, 2021

Developing and launching a product only to have it fail is the complete antithesis of the “Fail Fast” innovation motto. You have just invested 1000s of work hours and millions of dollars in developing & launching this product. Failure Point #2 – Inadequate customer research. To that, I say unequivocally NO !

Weak Development Team 105

Weak Development Team Product Research Development Research Software 105