Intercom, Inc.

OCTOBER 13, 2022

In this New at Intercom, Paul Adams, our Chief Product Officer here at Intercom, guides you through our newest, next-generation features and in-product innovations, and explores the challenges and solutions behind engaging more effectively with your customers and creating a more holistic, personalized customer experience.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Intercom, Inc.

JULY 30, 2020

Unlike previous financial downturns, businesses have more access than ever to technology that can put their data to work. Not only does this free up valuable time for companies to provide the human touch necessary to keep customers satisfied, it means that businesses actually have a decent shot at scaling their revenue instead of their costs.

Data Visualization 145

Data Visualization Artificial Inteligence Customer Experience Customer Feedback 145

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. How is AI changing customer service?

Artificial Inteligence 92

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 92

Userpilot

NOVEMBER 8, 2022

Customer engagement technology amplifies manual efforts and helps companies serve users faster. Your customers are already enjoying the benefits of tech-driven engagement from other brands and will naturally expect the same from you. Read on to learn more about using technology to drive customer engagement and retention.

Analytic Tools 95

Analytic Tools Feedback Software Customer Communications Customer Experience 95

The Product Coalition

JUNE 26, 2023

The AI Journey So Far The encouraging news is that most enterprises have already embarked on their artificial intelligence journey over the past decade years. For enterprises that view artificial intelligence as a cornerstone of their business strategy, the time to double down on generative AI adoption is now.

Generative AI 110

Generative AI Customer Communications Technical Review Reporting Tools 110

Intercom, Inc.

MAY 12, 2021

Without this knowledge, it’s inevitable that your customer communication will remain impersonal and inefficient, neither of which will empower your team to meet ever-rising customer expectations. Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale.

Data Visualization 118

Data Visualization Customer Communications Reporting Tools Customer Feedback 118

Intercom, Inc.

MARCH 22, 2022

But for any business, engagement isn’t just one team’s responsibility: every team needs to work together in order to create the seamless, efficient experiences that customers demand. “In In order to reap these business benefits, it’s clear that customer engagement needs to be at the center of everything you do”. The answer?

Customer Communications 129

Customer Communications Customer Experience Customer Feedback User Friction 129

Userpilot

FEBRUARY 26, 2023

However, not all product marketing teams have mastered the art of digital customer engagement. In this article, we’re going to teach you how to measure digital engagement, four trends to stay on top of, and six approaches that you can use for your own digital customer engagement strategy! More customer data.

Feedback Software 87

Feedback Software Analytic Tools Data Visualization Customer Experience 87

Intercom, Inc.

SEPTEMBER 18, 2019

Your potential customers see dozens, sometimes hundreds, of marketing messages every day and everywhere: on social media, on their phones, on billboards as they drive down the street. But this kind of marketing has a low success rate. Any marketing messages they see then are effectively out of context.

Research Software 36

Research Software Marketing Customer Communications Data Visualization 36

Gainsight

SEPTEMBER 24, 2019

In the age of big data, machine learning, and business intelligence, we have a very determinist view of our customers. At the risk of massively oversimplifying Newton’s Second Law of Thermodynamics, it basically states that the entropy (or randomness) inside a system will increase over time.

Data Visualization 12

Data Visualization Customer Communications Customer Feedback Customer Experience 12

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. We’ll help.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Gainsight

MAY 18, 2023

Alteryx provides the leading analytics automation platform. According to the company, “Alteryx delivers easy end-to-end automation of data engineering, analytics, reporting, machine learning, and data science processes, enabling enterprises everywhere to democratize data analytics across their organizations for a broad range of use cases.”

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52