UX Planet

MARCH 28, 2024

By Mary Moore, copywriter at Shakuro Do you know the distinctions between artificial intelligence (AI) and neural networks? Types of Artificial Intelligence Symbolic AI: also known as classical or rule-based, it uses a set of rules and logic to represent knowledge and make decisions. Many people mix these two techs up.

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Userpilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Using AI and machine learning within your SaaS can bring huge benefits.

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Mind the Product

JANUARY 17, 2020

Machine learning (ML) based products have particular characteristics and challenges, from data quality to counterfactual problems and explainability. Perhaps you already have a number of data products you use to segment customers, predict prices or improve your product in other ways. ML Challenges.

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Userpilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

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Userpilot

MAY 31, 2023

Survey data analysis is a powerful tool that allows you to delve deep into your user base's thoughts, opinions, and sentiments. Deciphering the patterns hidden within the data will help you drive product improvements and enhance user satisfaction. Sending surveys to specific user segments.

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UX Studio

OCTOBER 4, 2023

Today artificial intelligence is everywhere. The trend also landed in UX writing some time ago, and well, it is definitely here to stay. Let’s dive a little deeper to see how we can benefit from this beautiful friendship between artificial intelligence and UX writing. What is UX Writing? What is AI?

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Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

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Userpilot

OCTOBER 18, 2022

How do you lean on your customer analytics insights to spark faster product growth ? To make continuous improvements, you need to collect customer data, analyze it, and act on the customer insights you gain. In this article, we’ll cover: The importance of customer analytics. Let’s get started.

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The Product HQ

JUNE 1, 2024

UX Cam shared data indicating that product managers spend as much as 52% of their time on unplanned activities. You need to know what the product does, the role it plays, and how it improves its target customers’ lives. AI product managers also need to understand their customers and carry out the necessary research.

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The Product HQ

MAY 10, 2024

Today, more and more businesses are looking for product managers specializing in artificial intelligence and machine learning technologies. This is because products that incorporate artificial intelligence and machine learning technologies are complex.

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Userpilot

FEBRUARY 6, 2023

In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. TL;DR Actionable data in data analytics are the insights that are ready to use. Collect customer loyalty insights with NPS surveys.

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Userpilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

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Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. TL; DR Customer engagement refers to the active interaction between customers and products.

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Userpilot

JANUARY 12, 2023

There are different user behavior analytics use cases you can implement when conducting user behavior analytics. First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. What is user behavior analytics?

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Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

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The Product Coalition

MAY 12, 2020

One of the main advantages of working in many machine learning products is the ability to simulate a scenario based on historical data by performing offline experiments. It is both quicker and cheaper than doing A/B testing, and often gives more (and different) information than UX Research studies. Let’s dive into it.

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Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

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Userpilot

AUGUST 29, 2022

Wondering how you can leverage sentiment analysis to improve customer experience? Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. To access this large pool of actionable data, you need to conduct sentiment analysis.

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ProductPlan

MARCH 19, 2020

Artificial intelligence (AI) (and its subset, machine learning (ML)) is indisputably a rising star on the world’s technology stage. AI Product Management: Why Software Product Managers Need to Understand AI and Machine Learning. Machine Learning (and data) is the common thread among all these.

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Userpilot

MAY 10, 2023

Artificial intelligence is revolutionizing our everyday lives, and marketing is no different, with several examples of AI in marketing today. This article examines what artificial intelligence in marketing looks like today. This article examines what artificial intelligence in marketing looks like today.

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UX Studio

JUNE 7, 2024

Why we ran this study UX studio is delving into the research on the topic of AI. We collected the best AI tools for design and research , and we also reviewed the current obstacles of different AI research tools and collected insights and recommendations about them. Searching for the right UX agency?

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UX Studio

APRIL 17, 2018

One thing we can learn from the latest fatal Tesla accident: AI and machine learning products need very careful designing. In this article, I will go through the seven basic AI UX principles products should follow. With the arrival of AI products, we enter a new era where machines start to behave differently.

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Userpilot

AUGUST 15, 2022

Wondering how customer sentiment analysis can improve your product’s customer experience and generate more profits? Today’s businesses use numerous sentiment analysis tools to figure out the different emotions that customers go through while exploring your products and services. What is customer sentiment analysis?

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UX Planet

MAY 10, 2024

Customers today are no longer satisfied with just good service; they now expect personalized experiences from the brands they interact with Retailers are adopting omni-channel strategies to establish lasting relationships with customers that go beyond transactions.

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Userpilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! What is the fintech customer experience?

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UX Planet

MARCH 2, 2024

This approach involves examining what current technology enables and figuring out how it can be utilized to achieve user outcomes. This leads to a mismatch between the linear progression of the Double Diamond and the iterative nature of AI development (More read: A new age of UX). Defining UX in Gen-AI is an art of balance.

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UX Planet

MARCH 5, 2024

Exploring the Relationship between Artificial Intelligence and Human Creativity in Design Photo by UX Indonesia on Unsplash A new paradigm in design I was reflecting on the evolution of design, and I think it’s astonishing that Artificial Intelligence (AI) represents the first new UI paradigm in over six decades.

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Userpilot

SEPTEMBER 19, 2023

As your business grows and your focus shifts from acquiring new customers to retaining existing ones, churn prediction becomes an invaluable tool in your toolkit. Accurate churn prediction models help you improve the customer experience and prevent voluntary customer departures. To learn more, book a demo today !

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Bain Public

JULY 12, 2021

There are a lot of complexities when it comes to building, shipping and executing AI and machine learning (ML) projects. UX costs: This is for testing to see if users respond positively to machine learning (i.e. Feedback loops allow you to monitor prediction accuracy, etc.

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Userpilot

OCTOBER 20, 2023

Getting user feedback is a crucial step of the market research process. However, sentiment analysis takes things a step further to get a clearer view of your brand reputation in the eyes of multiple customer segments. Tracking sentiment can also help you with feedback analysis and interpreting responses to in-app surveys.

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Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product. What is user experience (UX) in SaaS?

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Userpilot

MARCH 12, 2024

Collecting and interpreting user behavior analytics is crucial due to the extreme competitiveness in the SaaS space, which only continues to escalate. This guide will go over what user behavior analytics are, why they’re important, what you can track, and how to analyze user behavior. UI/UX optimization.

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UX Planet

FEBRUARY 19, 2024

This article is for aspiring designers who are still creating a strong introduction to their UX or UI portfolio. I create Better Experiences for Users/ People Hiroo Aoyama, Facebook I’m Hiroo, a product designer. Wei Huang, Google I’m Wei, a User Experience designer at Google Tiffany Wu, Google Hi! Joining Uber Feb 19.

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Emerge Insights

SEPTEMBER 5, 2023

Artificial intelligence adoption has exploded in recent years. Tasks being automated by AI are also rapidly evolving as access to AI tools expands through user friendly tools such as ChatGPT. According to IBM, 77% of businesses have already adopted AI or have an adoption plan.

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Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. AI chatbots handle queries three times faster than customer service agents, improving efficiency while meeting customers’ preferences for self-service.

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Userpilot

JULY 21, 2022

Interested in providing better customer experiences with customer experience automation? Many brands have great products but what makes you stand out from the competition is customer experience (CX). But this is where customer experience automation (CXA) comes in. What is customer experience (CX) in SaaS?

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UX Studio

MAY 30, 2023

It is through design that we communicate with our users, either in proper words or with visual clues. Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty. How to build trust through UX design? With this in mind, how can we build trust through UX design?

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