The Product Coalition

OCTOBER 6, 2023

But how do machines learn to detect emotions, and what business opportunities does emotion AI present? Futurologists and trend researchers are optimistic that this will be the case in the future with emotion AI. Following the identification of emotional-impacting features, the process of engineering features occurs.

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Research Software Reporting Tools Data Visualization Automotive 131

Intercom, Inc.

DECEMBER 28, 2022

Announcing ‘The Intercom Customer Support Trends Report for 2022’. It’s been another challenging year for customer service teams – from small businesses to large enterprise companies. Check out this year’s Customer Support Trends Report to see the top five trends transforming the customer service industry and how to capitalize on them.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Gainsight

JANUARY 8, 2019

This year’s conference will cover trends like blockchain, cryptocurrency, intelligent future, VR/AR/MR, and much more. Hosted by Gartner, this conference equips attendees with the skills and answers to take advantage of the latest technology trends. INBOUND | September 3-6, Boston, MA. Event Website. Event Website.

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Events Inbound Data Visualization B2B 45

Intercom, Inc.

MAY 12, 2021

. “Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale” Meaningful insights fuel great experiences, but it can be challenging to draw them out when you’re constantly managing high volumes of inbound conversations.

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Data Visualization Customer Communications Reporting Tools Customer Feedback 118

Intercom, Inc.

MARCH 22, 2022

And your teams can add even more value to the experience using proactive support as a first line of defense, with messaging tools that address common pain points across the customer journey – from onboarding to ongoing product support – while capturing trends and insights to continuously improve engagement. How the Engagement OS is different.

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Customer Communications Customer Experience Customer Feedback User Friction 129

Intercom, Inc.

JULY 19, 2021

By capturing more data, enabling you to spot trends and opportunities, and improving the customer – and agent – experience, conversational support can be a game changer for every facet of your business. Ready to turn your support function into an engine for growth for your entire business? Social advertising platform Smartly.io

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Weak Development Team Reporting Tools Research Software Feedback Software 129

Intercom, Inc.

DECEMBER 12, 2018

Intercom’s blog is the growth engine that powers much of Intercom’s marketing and it in turn is powered by WordPress. In fact, they often have little insight into whether or not reps have actually advanced inbound leads or not. In 2018, however, there’s finally an alternative to doing this by hand: machine learning.

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Analytic Tools Research Software Feedback Software Reporting Tools 223