Lenny Rachitsky

APRIL 18, 2024

Brought to you by: • Eppo —Run reliable, impactful experiments • Vanta —Automate compliance. During his time at YC, he’s advised more than 35 YC unicorns, including DoorDash, Amplitude, Webflow, and Retool, and has worked across 21 different YC batches.

Startups 87

Startups Feedback Software Crowdsource Customer Feedback 87

Userpilot

SEPTEMBER 8, 2022

A help center is an in-app self-serve support system designed to help customers solve their problems inside the product. Having an in-app help center enhances customer satisfaction since customers don’t have to rush to contact customer support. A help center, thus, supports customers when they’re stranded.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Business of Software Conference

APRIL 9, 2021

yeah I mean I will start so WildBit turned 20 in October and so it started – thanks – and so the entire 20 years it’s been a remote company so we’ve been doing this for quite some time. Don’t be shy, and I’ll take your time. Natalie Nagele. I was like, if you need to talk, we’re here.

Weak Development Team 40

Weak Development Team Software Review Definition Customer Experience 40