Gainsight

MAY 23, 2023

” Currently, all the various functions that B2B customers typically interact with across an enterprise tend to operate in their own functional silos. Mehta gives the example of an executive asking for a report just using natural language. It’s a company-wide thing, because it also extends to sales and product.

Enterprise 59

Enterprise User Testing Customer Experience Customer Feedback 59

The Product Coalition

JUNE 30, 2021

From hosting videos, organization, and distribution, Vimeo VOD has helped many content creators, mainly in the B2C sector, to upload and embed their content. In 2017, acquiring Livestream, a service provider for live streaming, marked the onset of Vimeo entering the B2B market.

Technical Review 89

Technical Review Systems Review Analytic Tools Embedded Analytics 89

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Mind the Product

MAY 9, 2019

I’ve worked in B2B tech marketing for about eight years, as a product marketer for a large portfolio of niche software, and now as the marketing manager for Mind the Product’s growing collection of events and community-building initiatives. Embed Yourself in the Team. This way we see continuous improvement.

Product Research 159

Product Research User Testing Weak Development Team Embedded Analytics 159

Userpilot

MAY 20, 2024

Here are the best product growth tools for user behavior analytics: Google Analytics is the best for analyzing the customer journey across web channels. Mixpanel is the best product analytics tool for visualizing customer data. You can also customize events by combining them to make a distinct trackable event.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MAY 19, 2024

TL;DR GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app.The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Usersnap

SEPTEMBER 12, 2023

John is the co-founder of PricingSaas , a competitive intelligence product that uses AI to summarise pricing changes across the B2B SaaS industry. Usersnap Usersnap offers a user-friendly platform to create custom surveys and target specific audiences by user events, time on page, or user properties.

Product Research 52

Product Research User Testing Research Software Feedback Software 52

DISQO

OCTOBER 24, 2019

Historically, consulting and agency teams have used market research, industry reports, and expert interviews to generate customer feedback and prioritize decision-making. The incentive for large firms is clear: large fees are generated from this traditional way of doing business. We used Alpha to get a pulse on the cultural landscape.

Reporting Tools 58

Reporting Tools User Testing Data Visualization Research Software 58

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. By the end of this post, you’ll know how to create an effective B2B survey, distribute it, analyze the results, and take action on what you’ve learned.

Product Research 91

Product Research Customer Satisfaction User Testing Customer Feedback 91

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Analytics dashboard to collect customer experience insights — by tracking user data events, feature usage, survey statistics, etc.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

DISQO

OCTOBER 24, 2019

Historically, consulting and agency teams have used market research, industry reports, and expert interviews to generate customer feedback and prioritize decision-making. The incentive for large firms is clear: large fees are generated from this traditional way of doing business. We used Alpha to get a pulse on the cultural landscape.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

DISQO

OCTOBER 24, 2019

Historically, consulting and agency teams have used market research, industry reports, and expert interviews to generate customer feedback and prioritize decision-making. The incentive for large firms is clear: large fees are generated from this traditional way of doing business. We used Alpha to get a pulse on the cultural landscape.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Share personalized renewal reminders & other critical event notifications.

Customer Experience 86

Customer Experience User Testing Customer Feedback Embedded Analytics 86

Userpilot

JULY 20, 2023

From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks! Best AI tools to analyze data: Microsoft Power BI: business intelligence tool using machine learning. Source: Smartling.

Analytic Tools 82

Analytic Tools Feedback Software Data Visualization Reporting Tools 82

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, and onboarding checklists. GainsightPX’s self service support As a product adoption platform, GainsightPX lets you integrate self-service support into your product.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 9, 2023

Both product personas (B2B) and user personas (B2C) describe somebody who users the product while buyer personas describe those who decide to buy products. The term user persona is mostly used in B2C while product persona is more common in B2B contexts. Event tagging in Userpilot. Event Occurrence by User view in Userpilot.

Feedback Software 86

Feedback Software Research Software Analytic Tools User Testing 86

Userpilot

FEBRUARY 25, 2024

The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience. You can monitor the performance of tooltips in the Analytics section. It’s also possible to export the analytics data.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JUNE 20, 2023

But it’s impractical for most B2B SaaS products. SaaS onboarding isn’t a one-time event where you dump all the product-related info on users. You’ll also find it easier to track onboarding analytics. You can embed videos on modals and play them in-app for even higher engagement. Tooltip design in Userpilot.

Customer Experience 88

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 88

Userpilot

SEPTEMBER 16, 2022

Offering self-service support so users can access a help center inside your app. Considering the impact of recurring revenue, retention , churn, and referrals, customer experience is especially important in a B2B SaaS model. Efficient customer service team that’s available 24/7 and responds fast.

Feedback Software 89

Feedback Software Customer Experience User Testing Customer Feedback 89

Userpilot

JULY 6, 2023

TL;DR SurveyMonkey is a feedback software that can build multiple types of surveys including employee engagement, Net Promoter Score , customer satisfaction surveys , product testing, and event feedback. It lacks analytics features, customization options, and overall it might not be worth the price for some companies.

Data Visualization 87

Data Visualization Embedded Analytics Analytic Tools Feedback Software 87

Userpilot

FEBRUARY 27, 2023

A great majority of SaaS B2B companies invest in user onboarding (96%), including personalized experiences (71%), frictionless sign-up flows (74%), and welcome screens (79%). Celebration modals introduce elements of fun and gamification into the experience and reward users for completing major activation events.

Onboarding KPIs 99

Onboarding KPIs User Testing Customer Experience Customer Feedback 99

Userpilot

APRIL 15, 2024

AI predictive analytics can help teams identify churn signals and engage users proactively to prevent it. Mixpanel’s Spark AI allows users to access data analytics insights by asking questions, which facilitates data democratization across organizations. That’s your chance to gain a competitive edge and drive business success.

Data Visualization 100

Data Visualization Analytic Tools Feedback Software Research Software 100

Userpilot

JUNE 19, 2023

In B2B, while user engagement refers to the one who’s actively using your product, customer engagement refers to an account that has multiple users. Using a funnel analysis tool to track in-app events that represent user engagement and optimize your funnel. how users navigate your website).

User Testing 84

User Testing Product Research Feedback Software Customer Experience 84

Intercom, Inc.

AUGUST 2, 2018

We have a second set of PMs focused on our data products, which include our events pipeline, data processing, statistics and all of our reporting around experimentation programs. The real power in product experimentation lies when you can embed experimentation deep in your code. Playing into greed and fear.

User Testing 140

User Testing Customer Experience Product Research Data Visualization 140

Userzoom

NOVEMBER 6, 2019

You can access all speaker sessions from the event, including ones from FlixBus and Booking.com by visiting the following page… Access videos. And again, this is true for B2C and for B2B, but here’s the thing, easier said than done, right? This is the final presentation we’ll be sharing from BetterUX 2019.

Research Software 68

Research Software User Testing Product Research UX 68

Usersnap

MAY 21, 2019

You can also embed this step in your feedback loop. times more likely to buy again, says a Temkin report. Zendesk’s statistics showed that 79% of high-income people, 51% of B2B clients, and 54% of Gen Xers will avoid your company for 2 years plus following bad customer experience. They spend more. NPS promoters are 4.2

User Testing 74

User Testing Customer Experience Customer Feedback Product Research 74