Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? In this article, we’ll cover: The essential components of the B2B customer experience. 15 B2B customer experience best practices that drive business growth. What is B2B customer experience?

Customer Experience 94

Customer Experience B2B User Testing Customer Feedback 94

Userpilot

FEBRUARY 25, 2024

Looking for an effective in-app messaging tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

DECEMBER 11, 2022

Is your B2B Product Marketing strategy working for you? Brand positioning, demonstrating your value proposition to other businesses, and making channel decisions; B2B product marketing can become a complex process. A B2B marketing strategy is any marketing activity aimed at turning other companies into customers.

B2B 95

B2B Feedback Software Product Marketing Customer Experience 95

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Analytics dashboard to collect customer experience insights — by tracking user data events, feature usage, survey statistics, etc.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Provide a positive experience by making sure users don’t encounter friction.

Customer Experience 90

Customer Experience User Testing Customer Feedback Embedded Analytics 90

Userpilot

NOVEMBER 8, 2022

This article covers all you need to know to create a solid GTM strategy for your SaaS startup or B2B business model. A typical B2B GTM strategy details the business objectives, a unique value proposition, pricing details, marketing channels, and distribution channels. What are the main components of a B2B GTM strategy?

Feedback Software 86

Feedback Software User Testing Product Research Strategy 86

Lenny Rachitsky

MARCH 5, 2024

B2B versus B2C). Especially if you’re looking for a sustained increase in signups or launching your product for the first time, paid ad campaigns are often a more efficient way to test initial messaging or scale your marketing efforts sustainably. A personal message goes a long way.

Startups 118

Startups Feedback Software Onboarding KPIs Customer Experience 118

Userpilot

JUNE 28, 2023

TL;DR In-app marketing , aka in-product marketing, is any message or marketing campaign displayed in-app and designed to make users take specific action steps. In-app marketing , aka in-product marketing, is any message or marketing campaign displayed inside the app and designed to make users take specific action steps.

Feedback Software 89

Feedback Software Analytic Tools User Testing Product Research 89

Userpilot

JULY 6, 2023

It lacks analytics features, customization options, and overall it might not be worth the price for some companies. These already point out some problems: Basic analytics, so it’s challenging to compare multiple survey results based on different variables. Userpilot feedback analytics. Poor survey design options.

Data Visualization 90

Data Visualization Embedded Analytics Analytic Tools Feedback Software 90

Userpilot

APRIL 15, 2024

AI predictive analytics can help teams identify churn signals and engage users proactively to prevent it. Mixpanel’s Spark AI allows users to access data analytics insights by asking questions, which facilitates data democratization across organizations. That’s your chance to gain a competitive edge and drive business success.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Userpilot

JUNE 19, 2023

In B2B, while user engagement refers to the one who’s actively using your product, customer engagement refers to an account that has multiple users. Adopting gamification to create a positive loop in the user that makes their path to success more enjoyable. Makes product development easier. generate user engagement).

User Testing 88

User Testing Product Research Feedback Software Customer Experience 88