How B2C companies are using live chat to drive sales and offer a personalized customer experience
Intercom, Inc.
DECEMBER 11, 2018
For Lauren Ritchie, Senior Design Consultant, that also meant treating their customer experience in the same way. Lauren says, “Before we were fielding inbound requests just using email and phone, but with chat we’ve opened up a completely new channel for sales. since implementing Intercom.”.
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