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8 Ways to Provide After-Hours Support in SaaS

Userpilot

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. 7 easy ways to provide after-hours support without breaking the bank. How a tool like Userpilot can help you build self-service support resources, code-free. Let’s get started. Case studies.

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UserGuiding vs Spekit – Which Is Better for Interactive User Guides?

Userpilot

Or is there a better user onboarding software that’ll get the job done seamlessly? Choosing the right software is a challenging decision. This article compares each tool’s features, pros and cons, reviews, and pricing so you can confidently decide which tool is best suited for your business needs.

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Collecting In-App Feedback: Best Tactics and Tools for SaaS

Userpilot

So in this post, we’re giving away all our tactics for collecting in-app feedback and sharing the tools you can use to make the most out of it without coding. And it includes both positive and negative customer feedback , user data, and more. It includes both positive and negative customer feedback , user data, and more.

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Collecting In-App Feedback: Best Tactics and Tools for SaaS

Userpilot

So in this post, we’re giving away all our tactics for collecting in-app feedback and sharing the tools you can use to make the most out of it without coding. And it includes both positive and negative customer feedback , user data, and more. It includes both positive and negative customer feedback , user data, and more.

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Voice of Customer: Why VoC should lead your product development process

Usersnap

Many software and internet companies with great product ideas and rocket high initial growth rates have failed to achieve product/market fit. How to embed Voice of Customer in product development life cycle. Review what your customers have been saying, run a poll with your customers or request directly for suggestions.

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Making Workplaces Work For Humans | Isa Watson, Squad | BoS USA 2018

Business of Software Conference

Whilst VP, Digital Product & Strategy for Small Business at JP Morgan, Isa observed that the bank branches that were most profitable were ones with the most engaged people. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Unsubscribe anytime.

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Alfonso de la Nuez on ‘Why and How to Democratize UX Research’

Userzoom

Every company will be a software company or is a software company, in some way or form or some time now or soon. You know, even not just these, like the digital companies, they were born digital pretty much, but also these companies that are in all kinds of industries, insurance companies, banks, retailers, brick and mortar, all sorts.