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CX expert Bill Price on creating frictionless customer experiences

Intercom, Inc.

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. “Instead of trying to optimize the contact center experience with all sorts of things, they said, ‘Let’s get rid of an inbound phone number.’

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ProfitWell founder Patrick Campbell on life after acquisition

Intercom, Inc.

Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. They would get this money in their bank account and everything, but it was like they lost all of their purpose.

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How Mobile Market Industry Leader Adjust Became a Japanese Success Story

freshtrax

We will always show the kind of service system and documents that are available for product integration, all of which have been localized to the Japanese market. Maybe this is due to agency culture—many agency employees work until midnight. A: New leads relied on the usual forms of networking, inbound marketing activities, and events.

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Finding & Nurturing Top Talent | Elpie Bannister & Alex Yang | BoS Europe 2019

Business of Software Conference

There’s inbound hiring and there’s outbound hiring. Inbound hiring is when the candidate comes to you. So, if you put up a job post on LinkedIn then that’s a form of inbound hiring as these candidates need to proactively apply to be considered for the job. They also use precise variable naming.

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New at Intercom uncut: Watch our entire virtual launch event

Intercom, Inc.

Our platform is a unified system. We had an inbound sales team as well, basically quite a few groups. But these businesses are struggling with internet scale, struggling to integrate legacy phone systems with modern efficient ways of communicating. Let’s call it Exemplary Bank. Intercom is the Engagement OS.