Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. What is customer experience? Some people use the terms interchangeably and believe it's just semantics.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

SEPTEMBER 29, 2022

Product value is how well your app helps customers achieve their goals compared to competitors. It highlights the benefits of the product and its advantages for the prospective customer. Higher value translates into more customers, higher retention, and stronger brand loyalty. Check if you’re targeting the right customers.

User Testing 105

User Testing Product Research Feedback Software Analytic Tools 105

Userpilot

FEBRUARY 24, 2023

Appcues click-to-track events Click-to-Track is a feature that enables teams to track customer behavior in-app to evaluate the effectiveness of in-app experiences. Appcues flow analytics Flows are sequences of UX patterns you can use to guide your users to activation. That’s also where you activate and deactivate goals.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Software Review 98

Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. So in this post, we’re giving away all our tactics for collecting in-app feedback and sharing the tools you can use to make the most out of it without coding.

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Customer focus is about researching and satisfying customer needs.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

OCTOBER 25, 2022

Strategic Product Management Activities and Tips. Product managers conduct primary and secondary market and customer research to find the target market and identify opportunities that existing products don’t satisfy. Collecting and analyzing feedback helps product managers evaluate their products and find ways to improve them.

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

Userpilot

OCTOBER 30, 2022

There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Customer retention is a company’s ability to create experiences that drive repeat business. Adapt your tactics to the customer experience lifecycle.

Feedback Software 98

Feedback Software Data Visualization Customer Communications Customer Experience 98

Userpilot

SEPTEMBER 10, 2022

Involuntary churn vs. voluntary churn: How do they affect SaaS businesses? Even a successful business will lose customers at some point. In the business world, there’s a term used to describe the rate at which customers stop using a product or service — customer churn. Voluntary churn vs. involuntary churn.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

SEPTEMBER 12, 2022

Investing in customer delight is a great business strategy to: Engage customers until they become loyal promoters. Increase customer lifetime value. But what does it even mean to delight customers? Customer delight is consistently exceeding your customer’s expectations across the entire journey.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

SEPTEMBER 10, 2022

We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback. UX surveys help you rack up your customers' feedback about their experience with your app using an in-app feedback survey. User persona surveys ask questions to help you gain more information about your customers.

Customer Feedback 98

Customer Feedback Product Research Feedback Software User Testing 98

Userpilot

DECEMBER 31, 2022

SaaS businesses are typically subscription-based, where they should provide continuous value to customers and ensure repeat purchases. Thus, one of the most important goals for SaaS companies is to reduce churn and retain as many existing customers as possible. Track product usage and segment customers for offering contextual flows.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

FEBRUARY 20, 2023

Pendo vs Amplitude? Amplitude is a dedicated analytics tool with very complex functionality that can be customized for various use cases. To collect qualitative user feedback and requests , you need a separate Pendo Feedback module. Which of them should you choose to generate growth insights for your product?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

OCTOBER 1, 2022

How can you stop losing customers in your user funnel and start getting to convert them faster? A user funnel represents the customer journey from first finding out about your product, to becoming a paying customer and then a brand advocate. The stages include acquisition, activation, retention, referral, and revenue (AAARR).

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? social media engagement or email click-through rate), or feedback data (e.g., The next step involves collecting relevant customer data with appropriate analytics tools.

Data Visualization 98

Data Visualization Analytic Tools Embedded Analytics Feedback Software 98

Userpilot

SEPTEMBER 12, 2022

The Product Owner is a Scrum role and they act as the representative of the customer on the team, while the responsibilities of the product manager are much wider. Product managers should aim to improve customer satisfaction , which can be done by collecting customer feedback in-app. Product manager vs product owner.

Product Research 98

Product Research User Testing Onboarding KPIs Feedback Software 98

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. What is Intercom?

Data Visualization 97

Data Visualization Product Research Software Review Feedback Software 97

Userpilot

NOVEMBER 28, 2022

Do you have a process in place to automate customer feedback collection? If you don’t, you should get started right away to collect the maximum amount of user data and minimize the work hours required to set up feedback collection. Automation is crucial for taking a customer-centric approach to product growth.

User Testing 98

User Testing Feedback Software Customer Feedback Data Visualization 98

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. TL; DR. Notifications are used to inform users about product updates, enhance customer engagement , guide users throughout their customer journey , and collect valuable feedback. In-app notifications vs push notifications.

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98

Userpilot

SEPTEMBER 15, 2022

Are you measuring customer happiness? In this article, we’ll look at ways you can use user feedback to understand what makes your customers happy or not. We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. What is customer happiness? Should you?

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback User Testing 95

Userpilot

FEBRUARY 4, 2023

To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. TL;DR Strategic initiatives are a company’s purposeful, long-term activities to achieve larger goals and objectives. What are strategic initiatives?

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

OCTOBER 4, 2022

These UX KPIs consist of real user monitoring metrics that can help you discover multiple user errors, deliver a better customer experience to your users, get valuable insights, and make decisions regarding UX design. UX KPIs vs UX metrics: What’s the difference? Google Analytics – for quantifying user and website data.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

Userpilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). Customer success ensures customers get their desired outcome when using your product. Which involves: Managing churn and increasing customer retention.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

JULY 18, 2022

How can customer loyalty analytics help you understand the retention potential? Is customer loyalty analytics the same as customer retention analytics? In SaaS, customer loyalty is extremely important, but it takes time to achieve. What is customer loyalty in SaaS? What are the characteristics of loyal customers?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

JANUARY 31, 2023

Have you ever used Customer Success Qualified Lead (CSQL) to drive product growth and increase your revenue? In this article, we’ll go over what a know what customer-qualified lead is, why it’s important to track them and how can this help increase revenue. What is Customer Success Qualified Lead (CSQL)?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Feedback 98

Userpilot

JULY 9, 2023

Regularly collecting and analyzing customer feedback is essential for monitoring usability and identifying areas for improvement. On-demand customer support resources will reduce support costs and help users overcome difficulties whenever they arise. Usability vs User Experience. ClearCalcs welcome survey.

User Testing 97

User Testing Product Research Customer Experience User Experience 97

Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. So in this post, we’re giving away all our tactics for collecting in-app feedback and sharing the tools you can use to make the most out of it without coding.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

JULY 5, 2022

Incremental innovation gives you time to listen to user feedback. In-app surveys , usability and prototype testing , or user interviews and focus groups can help you understand your customers’ requirements. If your customer feedback shows your product is very different from what they need, don’t wait and pivot.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

UserVoice

JULY 28, 2017

Aericon has a post on its blog about how they use Asana for product management – we here at UserVoice are also a fan of keeping tabs on marketing projects via Asana. Costs Vs Benefits. Good Ole’ Google Docs . There’s also lots of project management templates out there for Google Docs that you could experiment with.

Research Software 215

Research Software Feedback Software Weak Development Team User Testing 215

Userpilot

SEPTEMBER 29, 2022

Looking to try out new B2B customer engagement strategies to improve your product’s overall user experience and drive retention? In order to acquire, convert, retain customers – and turn them into raving fans – you need to engage them first. Both metrics work together to help you retain customers and keep them happy.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

The Product Coalition

FEBRUARY 16, 2020

In this blog, we’ll discuss the topics below: 1, Understand what data should be collect ed?—?Quantitative Quantitative vs Qualitative 2, Tracking the quantitative data using a tracking plan 3, Tracking the qualitative data using feedback tools Meet Quant & Qual?—?Your data tells us about the behaviour of your customers.

Data Visualization 78

Data Visualization Analytic Tools Reporting Tools Customer Feedback 78

Userpilot

JULY 25, 2022

Companies that are proactive about customer loyalty will eventually build a pool of die-hard fans. These customers will be committed to the brand and not easily swayed by availability, price, or any juicy offer from competitors. Account expansion is easier with existing customers than with new users. What is customer loyalty?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Feedback 98

Userpilot

FEBRUARY 1, 2022

Userpilot is a great alternative to Appcues that offers the same features as Appcues but for a much lighter price tag and with more customizations and functionalities. We’ve made Userpilot easy to use, designed for teams that want access to simple and complex user onboarding with more freedom, control and customization.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Usersnap

JANUARY 26, 2022

What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. Well, collecting in-app feedback, whether mobile or web, is key to knowing what to build, design and improve upon. The Ultimate In-App Feedback Strategy ??

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Userpilot

APRIL 7, 2021

The most common mistakes companies make in measuring user engagement are attributing daily active users with only their login frequency. Our top 5 user engagement metrics are core action use, stickiness, NPS score, activation rate, and product adoption percentage. They are valuable resources to tap when looking for product feedback.

Onboarding KPIs 92

Onboarding KPIs User Testing Customer Experience Customer Feedback 92

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. Nurturing new customers is the best way to reduce churn and increase expansion revenue.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. We have also asked experts from each department about their Customer Retention Strategy – so let’s dive in!

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

MARCH 9, 2023

Want to improve the current customer attrition rate in your SaaS company? Customer attrition is one of the main problems for SaaS companies. Although you’ll inevitably lose customers occasionally, you should always keep the attrition rate at a minimum. What is customer attrition? What is customer attrition?

User Testing 98

User Testing Customer Experience Feedback Software Customer Feedback 98