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This blog references our new e-guide, titled The Complete Guide to CX Transformation . Surveys, combined with open text analysis, however, hold immense potential for uncovering deeper customerinsights from customerfeedback. Use these questions liberally to uncover richer insights.
A dashboard showing metrics like feature adoption or user engagement amplifies your credibility. Address PainPoints Proactively: Regularly ask for feedback to show you value their input and are ready to adjust course. Deliver Data-Driven Insights In a new role, data is your best tool for establishing credibility.
Which product feedback software should you choose for your SaaS? In this round-up, I cover 21 of the best product feedback software solutions. In this round-up, I cover 21 of the best product feedback software solutions. The choice is tough because there’s no single tool that covers all use cases. Free trial?
The key isnt just understanding users but unlocking insights that lead to solutions they cant live without. Product discovery is critical in identifying workflows, painpoints, and user goals that shape successful products. Using structured product discovery questions , teams uncover insights critical for success.
The Breaking Point: When Shipping ≠ Progress WellNest Health’s flagship product, BuildNest, was built on good intentions. Customers were disengaged. It’s built around five phases: Context: Understand your business, market, and customer landscape. Investigate: Learn what your customers actually need through research.
What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.
The team spent months building it, yet users dont see its value. It helps teams uncover real user needs, validate assumptions, and reduce development risks before committing time and resources. If youre a product manager looking to reduce uncertainty, validate ideas, and build user-centric solutions , this guide is for you.
Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that. What I saw was they were talking to customers periodically.
AI-driven user testing, video insights, plus seamless app distribution and expert resourcesâ discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Start for free , scale as your program grows.
AI-driven user testing, video insights, plus seamless app distribution and expert resourcesâ discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Start for free , scale as your program grows.
Scaling a product isnt just about selling moreits about refining product-market fit, unlocking the right growth levers, and making sure your go-to-market strategy actually aligns with what your customers need. Dont miss Rachels insights. Rachel shares how shes helped SaaS products scale from $1M to $10M in a year.
But when you build strong relationships, you create alignment, accelerate decision-making, and drive better results for your users and your business. For more insights on navigating your new role effectively, check out Strategies for Success in a New PM Role. Invite Stakeholders to User Sessions: Let them hear directly from customers.
From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights. Mural , Miro , etc.) is recommended.
Many product teams dont truly understand their app user journey. No surprise, then, that most apps lose 77% of their daily active users within just three days of installation. Without a clear view of the user journey, teams optimize the wrong things while real frictionpoints go unnoticed. Ive felt that sting.
Turning Strategy Into Outcomes: Influencing Stakeholders To Achieve Alignment By Erica Wass At a Glance This blog outlines how successful product strategy depends on aligning cross-functional stakeholders, not just building a strong plan. Customer support lives at the coalface of usability pain and broken promises.
This blog unpacks how product leaders can drive better collaboration by creating shared clarity, building transparent workflows, and being the empathetic glue between teams. Whether you are launching a new feature, entering a new market, or improving customer experience, it takes a symphony of teams. The challenge?
Whether you’re in product, UX, or strategy, this is your blueprint for a discovery framework that actually moves the needle by connecting userinsight to the metrics that drive revenue. By conducting product discovery, teams can validate ideas, gather feedback, and make informed decisions about product development.
Release notes aren’t just a list of changestheyre a key touchpoint in the customer journey, reinforcing why users chose your product by consistently delivering value, building trust, and showing that youre invested in their success. Every update is a chance to show youre listening to your users needs. The Secret?
AI Data Collection Survey Template Purpose of this template: Align your internal team on what strategic data is missing, so you only collect what drives real insight. AI Data Strategy Discovery Purpose of this template: Understand how customers handle data today — and how you can solve real pains.
Customer churn is one of the biggest challenges businesses face, yet many organizations struggle to accurately predict and prevent it. Losing customers isn’t just a number on a spreadsheet—it’s a hit to revenue, team morale, and long-term growth potential. When customers leave, the ripple effects spread across the entire organization.
The real challenge is shaping an experience that keeps users engaged and drives continuous growth. As a product manager, I know that even small frictionpoints cause users to drop off. Users expect instant value. In this blog, Ill break down five mobile app optimization strategies that will help you.
Many product teams know this feeling: mobile user retention is dropping, even after big updates and splashy feature releases. Ive seen various online forum discussions where people often share short-term fixes like heavy marketing or minor feature tweaks, hoping to retain more users. Why is your mobile app user retention declining?
You might be tempted to try to guide your customer back to talking about your current outcome, but that doesnt necessarily work. Sometimes this conversation helps you uncover nuance in the customers context that you werent previously aware of. In this post, well share both advice from the community and Teresas take on the topic.
You also serve customers around the world, which means different needs and expectations. Recently, I visited China and saw how our users there interacted with our productsit was completely different from what we see in Europe or Latam. Feedback is critical. Do they mention customer needs? Its hardbut its also exciting.
It’s a common-sense approach, but customer attitudes are shifting significantly, which means there’s a growing need for both teams to get each other’s backs in order to effectively deliver a seamless customer experience. To quote Adaptive Path co-founder Peter Merholz from this blog: “The experience is the product.”.
As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. Products fall short when they include and/or over-prioritize extraneous features that don’t solve that user’s problem. Asking the wrong users for input.
Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.
A customerfeedback repository is the place you keep all your feedback data. What is a customerfeedback repository? A feedback repository is a central location where product teams can collect and organize customerfeedback. What is the purpose of feedback repositories?
I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” It keeps us focused and ensures that we create value for the business while meeting customer needs.
What are the right questions to ask your customers to understand user sentiment ? It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions.
Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. You’ll also find techniques for collecting feedback and best practices to ensure everything goes well.
Product Feedback Step-by-step guide with examples How do you handle product ideas from customers? You’re a SaaS business serious about building a product your customers love. That means that you add new functionality when your customers ask for it. customer calls , emails , Slack , or something else.
These days, progressive, modern marketers like you and me are always hearing about customer centric marketing. We know that it’s customers, not brands, who hold the power. Leela knows that slapping “customer centric” in your mission statement is rarely enough. 6 ways to create a customer-centric culture.
As marketers, our job is to understand our customers – their hopes, their wants, their needs – and then communicate the value of our product in the context of their lives. At SaaStr Summit , I spoke about how businesses can adapt during these uncertain times by focusing on customer impact. Embracing a philosophy of change.
After reading the Product Talk blog and Continuous Discovery Habits , Leann was ready to start putting some of the ideas into practice. We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions. We’ve gotten great feedback on that.
Curious how customer churn data can improve customer retention? Customer attrition is one of the most vital metrics for SaaS companies to keep an eye on. Formulas to measure customer churn rate. Tactics for predicting churn and retaining customers. – Analyze customer behavior before users churn.
This foundation in research and storytelling proved invaluable in her transition into product strategy, where she applies those same investigative skills to uncover user needs, market gaps, and business opportunities. When necessary, they pivot recommendations based on data and insights. How do we solve real painpoints?
How to create customerfeedback systems to gain insights into user needs ? TL;DR Customerfeedback systems are frameworks for collecting, organizing, and analyzing customerfeedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction.
If you’re wondering what different types of customerfeedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.
Why should you adopt a customer-led growth strategy in your SaaS? Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? Specifically, we’ll consider: Three reasons why the customer-led growth approach is the best go-to-market strategy.
Customerfeedback is like a window into your customers’ minds. It allows you to understand their painpoints, needs, and desires so that you can build better products that satisfy genuine market demands. TL;DR Customerfeedback is the data you get from your users about your product and their experience.
Any product manager should know how to quickly put together a comprehensive customerfeedback form: they’re a secret weapon for unlocking deep userinsights and gathering quality feedback. TL;DR A customerfeedback form is a way to gather customerfeedback in a structured way.
In the product world, that means our customers and our end-users. We need to understand their needs, painpoints, desires, wants, goals, and motivations. Imagine a single person who represents your target user or customer. Ignore everyone who doesn’t match your ideal user or customer.
Whether good or bad, customerfeedback benefits your business in many ways. Attention to user sentiment transforms your company into a customer-centric business, setting it up for continued success. In this article, you'll learn: What customerfeedback is. What is customerfeedback?
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