Userpilot

FEBRUARY 15, 2023

Are you in the process of implementing in-app onboarding and looking for successful product tour examples for inspiration? We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Userpilot

JANUARY 8, 2024

Best practices for effective customer acquisition and product-led growth. 16 Customer acquisition strategies to grow your customer base This section covers strategies to attract your ideal users and keep them glued to your product when they finally sign up. In-app strategies for converting free or trial users to paying customers.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. What is Customer Analytics Software? Userpilot 2.

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Userpilot

SEPTEMBER 22, 2021

Engagement tools are software applications that help to facilitate and encourage two-way interactions between your SaaS and its customers. The right in-app engagement software will help you to increase in-app user engagement. Personalized onboarding can reduce churn by keeping users highly engaged. What are engagement tools?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy isn’t a metric you can measure. But you can get a full picture of your customer relationships with NPS surveys , product adoption rates , and churn rates. Provide convenient self-service support.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

OCTOBER 29, 2023

We also look at: how to calculate willingness to pay factors that influence it how product managers can boost it Let’s get right to it! TL;DR Willingness to pay (WTP) is the maximum amount that customers are ready to pay for a product, while willingness to accept (WTA) is the minimum amount that would satisfy a seller.

Research Software 105

Research Software Feedback Software Analytic Tools User Testing 105

Userpilot

SEPTEMBER 12, 2022

You can’t measure customer delight with one metric. Instead, you can track the following metrics to get the full picture: NPS , so you can see how many loyal customers you’ve built. Segment your users to offer a personalized product experience. Implement in-app self-service support to provide help whenever they need it.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

JULY 15, 2022

Whether you’re trying to accelerate customer acquisition or increase product engagement, understanding the dark funnel is necessary. Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel. SaaSholic Blog.

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Analytic Tools Research Software Feedback Software Data Visualization 98

Userpilot

JUNE 30, 2023

Finally, analytics can help you understand how your resource center is performing, which of the content you’ve published is working, and what needs to change. There are many metrics to explore. This information might include product documentation, tutorials, FAQs, and other types of helpful content.

Analytic Tools 98

Analytic Tools Embedded Analytics Data Visualization User Testing 98

Userpilot

OCTOBER 8, 2021

If you want to take your SaaS company's MRR to the next level , it might be time for you to investigate the subject of product growth platforms. By turning your product itself into a viral sales engine, these platforms take the pressure off traditional sales and marketing departments — and, of course, their associated budgets.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Product Research 98

Userpilot

NOVEMBER 30, 2021

In this post, we’ll break down the pros, cons, features, and pricing of using Appcues vs Userlane; plus, we’re throwing in an alternative onboarding and engagement tool that could be perfect for you! Appcues is a popular DAP, great or building onboarding checklists. What are the key features of Appcues? User Analytics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

OCTOBER 31, 2022

Looking to drive adoption with contextual user onboarding ? As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. Another impressive dimension of Userpilot’s software is event tracking and feature tagging.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. If you’re looking to accelerate product growth and adoption with the help of AI, you’re in the right place. CopyAI: generate social media posts, emails, blog titles, landing page copy etc.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

NOVEMBER 30, 2022

In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base ! A knowledge base is a self-service support portal with different formats of resources that enable customers to troubleshoot their issues. Drive feature adoption.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? MRM software makes it easy for marketing managers to set and track goals , task completion, and team workflow. This results in consistency in content output, including blogs, in-app communication , messaging, positioning , and brand voice.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. The use of artificial intelligence can be an invaluable tool for improving support without putting too many resources at risk. How is AI changing customer service?

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Userpilot

FEBRUARY 9, 2023

If you’ve been in the product and SaaS space for a bit, there’s no way you haven’t heard the term product-led growth strategy. We also explore its benefits and different ways product managers can approach it. Finally, we look at some excellent examples of its implementation for SaaS onboarding and relevant metrics.

Onboarding KPIs 98

Onboarding KPIs Embedded Analytics Data Visualization Analytic Tools 98

Userpilot

MAY 19, 2022

What help desk metrics should you use for your SaaS business to track your customer support team performance and see how often your customers need help? In this article, we will talk about the most important help desk metrics, and how to measure and improve them to achieve product growth. What are help desk metrics?

Feedback Software 98

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 98

Userpilot

DECEMBER 10, 2022

You should consider upsizing your support infrastructure when taking investments from venture capitalists, entering new markets, or introducing new feature sets to your product. Setting standards and KPIs that measure support quality will ensure that your team members maintain a consistent standard of service as you scale up.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Data Visualization 98

Userpilot

AUGUST 18, 2020

The choice of user retention tools and software available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools & software so that you can take control. Whatever problem you have, there’s a bit of software that does it for you or your users. It makes sense.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105

Userpilot

AUGUST 2, 2022

If your answer is never, your team is definitely missing out on a productivity catalyst. Survey automation saves time that’s better spent on product development, helps deliver accurate feedback, and reduces labor costs associated with manual surveys. Feature surveys give your team insights on how to improve old and new features.

Feedback Software 98

Feedback Software Research Software Analytic Tools Product Research 98

The Product Coalition

APRIL 25, 2022

Product managers (PMs) are ninjas of aligning people, management, and processes. No product tool or template can save you if you’re not killing it in these three areas. The best product managers are in a continuous state of discovery and know that?—? neither the product nor roadmap are ever static.

Analytic Tools 159

Analytic Tools Data Visualization Feedback Software Research Software 159

Userpilot

NOVEMBER 25, 2022

Customer engagement automation is about using software to interact with customers automatically. Add onboarding checklists to drive activation. Use tooltips to aid feature adoption. Replace product tours with interactive walkthroughs. Replace product tours with interactive walkthroughs. Here are 13 ways to do it.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

NOVEMBER 25, 2021

If you can collect, interpret, and act on data that your users are sharing about their successes, problems, and how they feel about your product in general, you have a recipe for exponential customer growth and long-term user retention. Test product-market fit with PMF surveys. Satisfied users into advocates for your product.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. One metric that has become increasingly popular in measuring customer loyalty and satisfaction is the Net Promoter Score (NPS). Combine NPS data with other metrics (user behavior in-app, etc.)

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

APRIL 12, 2022

What is a product video for marketing SaaS used for? And can these tools help increase communication and in-product engagement ? Video marketing is a straightforward way of providing guidance in using your product, therefore driving engagement and reducing churn. What is a product marketing video?

Analytic Tools 98

Analytic Tools Embedded Analytics Data Visualization Onboarding KPIs 98

Userpilot

MARCH 1, 2023

And is there a better in-app feedback software that would better fit your needs? The process of choosing a suitable tool becomes even more challenging when you also take into consideration your priorities, feature needs, and budget. TL;DR Customer feedback refers to the information and opinions your customers share about your product.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 15, 2023

And is there a better in-app onboarding software that would better fit your needs? TL;DR Interactive user guides are a set of different UI patterns that help customers get acquainted with the product and learn more about its use cases. Spekit is another digital adoption platform that solely provides employee onboarding.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

FEBRUARY 23, 2023

And is there a better in-app onboarding software that would better fit your needs? In order to get the job done, you’ll need to consider your priorities and what features you’ll need from the tool. TL;DR Collecting customer feedback is an important task for any product team. Let’s get started!

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MAY 20, 2021

Collecting product feedback is one of the most undervalued processes when it comes to achieving SaaS product-led growth. Using the right product feedback tools can help you gain valuable insights quickly and help identify if your product is actually working well for your users. What Is A Product Feedback Tool.

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Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

MARCH 1, 2023

And is there an alternative in-app feedback software that delivers the best value for money? You need to not only consider your priorities, and the features you need to achieve your goals but also find the one that is aligned with your budget. Is Pendo or Whatfix the best tool for customer feedback? Let’s get started!

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

AUGUST 18, 2020

The choice of user retention tools available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools so that you can take control. Whatever problem you have, there’s a bit of software that does it for you or your users. User retention tools – Analytics. It makes sense.

Analytic Tools 89

Analytic Tools Feedback Software User Testing Data Visualization 89

Userpilot

NOVEMBER 17, 2022

Looking for a good user onboarding tool and wondering if Spekit is the best option for your SaaS company? Spekit is a digital adoption platform that’s more focused on providing employee onboarding rather than user onboarding. Spekit for user onboarding. Spekit is not a truly user onboarding tool.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JANUARY 22, 2020

And yet, very few actually make any use of their NPS (other than bragging about it in meetings): Net Promoter Score can be so much more than a ‘vanity metric’ though – when cross-referenced with what the users do, NPS can be used to conclude what user adoption scenarios actually make the users happy. Should I use NPS?

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Userpilot

MARCH 16, 2023

Product growth can often hinge on how effectively you can create a killer SaaS landing page and drive targeted traffic toward it. Landing pages need to account for their intended audience, whether that’s enterprise customers who need more information or gamers that want high-speed software. Features/benefits. Social proof.

Feedback Software 98

Feedback Software Reporting Tools Embedded Analytics User Friction 98

Userpilot

APRIL 6, 2021

If you’re doing your job correctly as a product manager, customer retention should be the first thing you think about when you start your workday and the last thing you think about when you clock out. There’s no metric in SaaS businesses that correlates with profitability more than retention. Secondary onboarding 7.

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Userpilot

JUNE 8, 2022

The NPS metric (Net Promoter Score) measures customer loyalty, satisfaction, and their tendency to become brand promoters. It is calculated by asking customers how likely they are to promote your product. The Product-Market Fit Survey helps you determine whether you’ve attracted the right group of users for your product.

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User Testing Feedback Software Customer Experience Customer Feedback 52