Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. Invite your user base to a webinar where they can learn to use complex features. Product usage analytics in Userpilot. Create self-service options User adoption requires balance.

Analytic Tools 74

Analytic Tools Feedback Software Research Software Data Visualization 74

Userpilot

APRIL 21, 2024

Here’s an example of our MOFU blog post about improving user activation. Userpilot blog post. For example, you run paid ads to drive traffic to your product-led blog posts. Embed videos. Content marketing path Ahrefs is an SEO suite known for its value-packed blog posts. An Ahrefs blog post.

Research Software 92

Research Software Feedback Software User Testing Reporting Tools 92

Userpilot

JANUARY 8, 2024

Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. Unless necessary, don’t put a price tag on the webinars; just gate the entry with a lead collection form.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

JANUARY 9, 2023

Sales analytics to identify better-qualified prospects and improve your marketing strategy. You can provide this guidance via customized educational resources like personalized videos and webinars. This would be a great time to introduce a webinar that shows users how to derive value from the feature.

Feedback Software 96

Feedback Software Analytic Tools Research Software Customer Experience 96

Userpilot

JANUARY 14, 2023

Creating webinars and offering live training demos to help users tackle specific problems or use cases. Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. .’ Userpilot blog welcome mail. Create webinars for specific use cases.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

FEBRUARY 3, 2023

Have your customer success team conduct webinars where they answer customer questions, educate customers on industry trends, and cultivate more personal relationships as a result. Create a self-serve knowledge base to ensure customers have unlimited access to the educational and support resources they need.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

NOVEMBER 22, 2022

In-app help centers give customers self-sufficiency, while also making sure they can keep moving forward when they get stuck. Customer education programs come in different varieties – webinars, videos, email series, and in-app training. This process can take many forms, including webinars, interactive guides, blogs, or knowledge bases.

Education 96

Education User Testing Customer Feedback Customer Experience 96

Userpilot

SEPTEMBER 16, 2022

Offering self-service support so users can access a help center inside your app. Ultimately, good CX leads to this “satisfaction, then loyalty, then WOM” cycle that snowballs into more growth for your SaaS business. Efficient customer service team that’s available 24/7 and responds fast. Onboarding webinar on Demio.

Feedback Software 97

Feedback Software Customer Experience User Testing Customer Feedback 97

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. On-demand, self-serve resource center. Training progress tracking and analytics. User segmentation. Multimedia content support. Quizzes and assessments.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

MAY 26, 2022

Webinars are another good way of educating users about new features while helping to build stronger relationships. Self-service. And there's no need to make them wait because it's easy to build self-service solutions which offer contextual and timely support. Create user onboarding flows with Userpilot.

Feedback Software 97

Feedback Software Analytic Tools Research Software Education 97

Userpilot

OCTOBER 15, 2022

Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles. Track in-app customer behavior with analytics to recognize areas of friction that you can improve on. Create an on-demand resource center with Userpilot.

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Userpilot

DECEMBER 11, 2022

Host webinars and deploy interactive product demos to boost customers’ knowledge of your product and how it aids their JTBD. Growth loops embed marketing activities into product development so that user outputs continue to feed into product marketing as new inputs. Empower your customer with self-service portals.

B2B 98

B2B Feedback Software Product Marketing Customer Experience 98

Userpilot

JUNE 19, 2023

The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. Tracking and reporting functionality to keep a pulse on learners’ progress.

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Systems Review 95

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Userpilot

NOVEMBER 20, 2022

Offer self-service support with an in-app resource center to allow customers to find instant help. Plus, Synthesia integrates with Userpilot, so you can embed AI-generated video tutorials inside your UI patterns ( tooltips , checklists , etc.) Offer self-service options. Synthesia’s integration with Userpilot.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

JUNE 26, 2023

These include: In-app surveys for active users Email surveys and questionnaires to reach churned or inactive customers Interviews and focus groups Sales and customer service feedback User reviews on sites like G2 or Capterra Social media comments Bug reports and support tickets Each of the channels allows you to collect different kinds of feedback.

Feedback Software 93

Feedback Software Analytic Tools Research Software Customer Feedback 93

Intercom, Inc.

APRIL 25, 2018

They had to click “Start a conversation” to find this link to self-service – it was almost contradictory. Instead of separating the Help Center, we wanted to fully embed the whole article search experience inside the Messenger. Example 2: Messenger home focused on self-service and support. Big product release?

Embedded Analytics 215

Embedded Analytics Feedback Software User Testing Customer Experience 215

Userpilot

JULY 15, 2022

Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel. Not all touchpoints can be tracked by analytics. No analytics can track all of the touchpoints or behind-the-scenes happenings. SaaSholic Blog. SaaSholic Blog.

Analytic Tools 97

Analytic Tools Research Software Feedback Software Data Visualization 97

Userpilot

JUNE 30, 2023

Finally, analytics can help you understand how your resource center is performing, which of the content you’ve published is working, and what needs to change. Video: A proven example of content that’ll boost engagement, you can embed a video module in your resource center. Use analytics to help make better decisions.

Analytic Tools 97

Analytic Tools Embedded Analytics Data Visualization User Testing 97

Userpilot

OCTOBER 16, 2022

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Host webinars to educate and interact with your audience. For the best user experience, combine all the self-help resources in an easily accessible knowledge base.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

OCTOBER 29, 2023

Another method to influence WTP is by offering integrations to other products because it enables users to easily embed it in their workflows. Start with existing industry reports to develop a general understanding. Look at their pricing plans as well as business performance. This also increases the WTP.

Research Software 103

Research Software Feedback Software Analytic Tools User Testing 103

Userpilot

NOVEMBER 29, 2022

You can embed a tooltip that will temporarily appear when they hover over a tab or option. A notification banner inviting to a webinar in Userpilot. Userpilot enables you to create an in-app resource center and embed your product tour in it. Extensive analytics options are available. Pendo dashboard. Conclusion.

Feedback Software 98

Feedback Software Analytic Tools Research Software Onboarding KPIs 98

Userpilot

NOVEMBER 25, 2022

Offer self-service support with an in-app resource center. Plus, if you want to bring it to the next level, Synthesia integrates with Userpilot (a customer success tool), allowing you to embed automated video tutorials inside your UI patterns (tooltips, checklists, etc.) Introduce new features constantly with announcements.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

NOVEMBER 6, 2020

Post-signup: User Analytics : Hotjar , Heap. If you’re looking for a quick and easy way to record talking head videos or screencast tutorials to embed in your email – Sendspark is your lady. Sendspark allows embedding the video directly in your email/ newsletter /blog with en embed code. Filmora 9. Loom doesn’t.

Analytic Tools 75

Analytic Tools Feedback Software Data Visualization Reporting Tools 75

Userpilot

MARCH 25, 2022

In-app survey tools show you the analytics side in real-time. Check out this webinar on how to measure user sentiment. Next, they embed a follow-up screen offering a sweet personal discount instead of canceling a subscription. For example, take a look at how the NPS dashboard looks for NPS surveys.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Product Research 96

Revulytics

JULY 26, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. That’s what I’m teaching you.

Data Visualization 90

Data Visualization Research Software User Testing Customer Experience 90

Roy Madden

APRIL 5, 2016

While many have likened it to “Periscope for groups,” you can also think of it as a cross between a talk show and a webinar. After the chat wraps up, the conversation can be re-watched on Blab, and the hosts have the option to post the recording to Youtube or embed it on their own site. THis is a caption. Image source: [link].

Reporting Tools 40

Reporting Tools Embedded Analytics Feedback Software Customer Experience 40

Userpilot

SEPTEMBER 26, 2019

This includes blog posts, emails, landing pages, in-app notifications, and even appearing on Product Hunt. You’ll usually use a combination of emails, blog posts, and in-app marketing to tell users about your new minor release. Use bullet points, imagery, even embed a video. Also, it doesn’t have to be a blog post.

Research Software 48

Research Software Feedback Software Embedded Analytics Webinar 48

Userpilot

JANUARY 13, 2021

We can’t risk dragging a busy PM through a long product tour about building onboarding experiences if all they came for is the NPS (which is why everybody hates product tours , btw.). …things may get a little… difficult. …as you can see, these use cases and goals are very different.

Research Software 69

Research Software Customer Experience Product Research Data Visualization 69

Userpilot

OCTOBER 1, 2021

Elise, Userpilot’s Head of Customer Success, gives a webinar. If I had to list 3 things that I would like to see more SaaS companies aspire towards when it comes to customer service, it would be: Respond to customer inquiries within 24 hours. For more information about checklists, see this article. Automated help.

Analytic Tools 113

Analytic Tools Feedback Software User Testing Data Visualization 113

Userpilot

JULY 20, 2023

From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks! CopyAI: generate social media posts, emails, blog titles, landing page copy etc. SurferSEO: AI-generated blogs, SEO optimized.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Reporting Tools 94

Userpilot

JUNE 20, 2023

You’ll also find it easier to track onboarding analytics. Use webinars to drive the adoption of certain features Dig into your product analytics and identify core features that users have interacted with but are yet to adopt. Then host a webinar that explains the importance of these features and how to adopt them.

Customer Experience 97

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 97

Userpilot

APRIL 21, 2023

How do you build an in-app resource center that gives customers a valuable self-service experience ? Airtable caters to all learning styles by including a wide range of content types in its resource center that include templates, webinars, help articles, etc. Resource center analytics in Userpilot. Educational resources.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Embedded Analytics 96

Userpilot

FEBRUARY 9, 2023

PLG strategies allow companies to scale faster and with smaller resources thanks to self-service. PLG businesses also achieve lower customer acquisition costs by leveraging organic acquisition channels like WOM marketing while sales teams can focus on high-value deals. Naturally, product-led companies need to acquire customers.

Onboarding KPIs 98

Onboarding KPIs Embedded Analytics Data Visualization Analytic Tools 98

Userpilot

OCTOBER 31, 2022

You’ll get an extensive range of functionality with Userpilot’s features (and through various integrations ), which includes: understanding user behavior and building user segments, an effective engagement layer, unpacking growth insights with advanced analytics features, launching NPS surveys, and more. Book a personalized demo now.

Analytic Tools 96

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 96

Userpilot

MAY 21, 2023

Add different types of content, such as webinars , guides, or video tutorials. Afterward, segment users with low NPS responses and work on fixing any of the issues they report. You can offer guides, video tutorials , and recorded webinars so users can pick their desired format to educate themselves. An example of an NPS survey.

Feedback Software 96

Feedback Software User Friction User Testing Customer Experience 96

Userpilot

NOVEMBER 13, 2023

The idea is that those invited will be able to test-run the product and report any faults, bugs, or errors to enable you to improve on it before the main launch date. The email also makes it easy to get more information, including a link to a blog post and an invite to a live webinar. Blaze’s post-launch webinar invite.

Product launches 92

Product launches Feedback Software Reporting Tools User Testing 92