Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 95

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 95

Userpilot

OCTOBER 16, 2022

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Host webinars to educate and interact with your audience. For the best user experience, combine all the self-help resources in an easily accessible knowledge base.

User Testing 96

User Testing Feedback Software Research Software Analytic Tools 96

Userpilot

JANUARY 13, 2021

Welcome screens in SaaS apps are an underutilized piece of real estate that can be so much more than just a welcome message. But being cutesy with your welcome screen message will not compensate for poor new user onboarding. We are here to do business, not make friends after all.

Research Software 65

Research Software Customer Experience Data Visualization Product Research 65

Userpilot

APRIL 30, 2024

Another way to deliver more customer value is by educating them, for example, through product-led webinars. Userpilot is a product growth platform with feedback, analytics , and engagement features. Let’s get down to the nitty-gritty of how to embed value-based growth into your SaaS business. Community forums.

Feedback Software 97

Feedback Software Analytic Tools Product Research Data Visualization 97

Userpilot

MAY 8, 2024

Deliver exceptional customer support using AI and self-service resources. Identify friction points through analytics like a funnel or path analysis. Educate customers with resources in multiple formats like blogs, webinars , or videos. Ensure clear and consistent product messaging through quality copywriting.

Data Visualization 96

Data Visualization User Testing Customer Feedback Analytic Tools 96

Userpilot

NOVEMBER 2, 2022

Here are some tactics for leveraging AI in customer service: Personalize the user experience and use AI to collect data and trigger relevant messages based on the customer segment. Add self-service support and use AI to show learning modules based on user needs and segmentation. How is AI changing customer service?

Artificial Inteligence 95

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 95

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Offer self-service support options. An example of UI feedback.

Customer Experience 90

Customer Experience User Testing Customer Feedback Embedded Analytics 90

Userpilot

DECEMBER 6, 2022

This results in consistency in content output, including blogs, in-app communication , messaging, positioning , and brand voice. Performance management and reporting. Tracking and analytics are key parts of marketing. Analytics tools , therefore, are an important addition to your marketing technology toolkit.

Analytic Tools 90

Analytic Tools Feedback Software Reporting Tools Customer Experience 90

Userpilot

JULY 20, 2023

From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks! CopyAI: generate social media posts, emails, blog titles, landing page copy etc. SurferSEO: AI-generated blogs, SEO optimized.

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Reporting Tools 87

Userpilot

SEPTEMBER 16, 2022

Fixing empty states with in-app messaging and pre-made templates, like Userpilot. Offering self-service support so users can access a help center inside your app. Ultimately, good CX leads to this “satisfaction, then loyalty, then WOM” cycle that snowballs into more growth for your SaaS business.

Feedback Software 93

Feedback Software Customer Experience User Testing Customer Feedback 93

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. On-demand, self-serve resource center. Training progress tracking and analytics. Messages—for in-app communication. User segmentation. Checklists.

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Education 96

Userpilot

OCTOBER 15, 2022

Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles. Track in-app customer behavior with analytics to recognize areas of friction that you can improve on. Create an on-demand resource center with Userpilot.

Customer Experience 94

Customer Experience B2B User Testing Customer Feedback 94

Userpilot

JUNE 20, 2023

You’ll also find it easier to track onboarding analytics. But you can turn the table around by adding a prompt using tooltips or other in-app messages to drive engagement to relevant features: Example of using an empty state to drive action during the user onboarding process. Contextual webinar invite modal designed with Userpilot.

Customer Experience 92

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 92

Userpilot

FEBRUARY 9, 2023

PLG strategies allow companies to scale faster and with smaller resources thanks to self-service. PLG businesses also achieve lower customer acquisition costs by leveraging organic acquisition channels like WOM marketing while sales teams can focus on high-value deals. Loom triggers contextual in-app prompts to drive upsells.

Onboarding KPIs 96

Onboarding KPIs Embedded Analytics Data Visualization Analytic Tools 96

Userpilot

NOVEMBER 25, 2022

Offer self-service support with an in-app resource center. You can trigger targeted product experiences for a specific user segment, send personalized messages to make users return after a week of inactivity, set up an effective onboarding process have to do it in person—and more. Trigger an upsell at the right moment.

Feedback Software 94

Feedback Software Customer Experience User Testing Customer Feedback 94

Userpilot

APRIL 21, 2023

How do you build an in-app resource center that gives customers a valuable self-service experience ? Airtable caters to all learning styles by including a wide range of content types in its resource center that include templates, webinars, help articles, etc. Resource center analytics in Userpilot. Educational resources.

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Embedded Analytics 89

Userpilot

NOVEMBER 29, 2022

You can embed a tooltip that will temporarily appear when they hover over a tab or option. A notification banner inviting to a webinar in Userpilot. Give new users a good impression by greeting them with a welcome page containing a nice, personalized message. Let’s say users often get stuck at a step during onboarding.

Feedback Software 96

Feedback Software Analytic Tools Research Software Onboarding KPIs 96

Userpilot

APRIL 12, 2022

There are several advantages to adopting video marketing: increase brand awareness and drive engagement , save time and resources with self-service in-app tutorials , and increase adoption with short video guides. Product demos and webinars for brand awareness and educational content. Product demos and webinars.

Analytic Tools 93

Analytic Tools Embedded Analytics Data Visualization Onboarding KPIs 93

Userpilot

DECEMBER 11, 2022

Next, you need to formulate your key message using your customers’ pain points and their resolvent with your product. Host webinars and deploy interactive product demos to boost customers’ knowledge of your product and how it aids their JTBD. Step 3: Decide on your key messaging. Benefits of product positioning.

B2B 95

B2B Feedback Software Product Marketing Customer Experience 95

Userpilot

MAY 21, 2023

Add different types of content, such as webinars , guides, or video tutorials. Afterward, segment users with low NPS responses and work on fixing any of the issues they report. You can offer guides, video tutorials , and recorded webinars so users can pick their desired format to educate themselves. An example of an NPS survey.

Feedback Software 90

Feedback Software User Friction User Testing Customer Experience 90

Userpilot

NOVEMBER 6, 2020

Post-signup: User Analytics : Hotjar , Heap. If you’re looking for a quick and easy way to record talking head videos or screencast tutorials to embed in your email – Sendspark is your lady. Sendspark allows embedding the video directly in your email/ newsletter /blog with en embed code. Filmora 9. Loom doesn’t.

Analytic Tools 75

Analytic Tools Feedback Software Data Visualization Reporting Tools 75

Userpilot

SEPTEMBER 26, 2019

This includes blog posts, emails, landing pages, in-app notifications, and even appearing on Product Hunt. You’ll usually use a combination of emails, blog posts, and in-app marketing to tell users about your new minor release. Use bullet points, imagery, even embed a video. Also, it doesn’t have to be a blog post.

Research Software 45

Research Software Feedback Software Embedded Analytics Webinar 45

Userpilot

NOVEMBER 13, 2023

A product launch email is an email marketing message a company sends to announce the official release of a new feature, product, or service to its customers. The idea is that those invited will be able to test-run the product and report any faults, bugs, or errors to enable you to improve on it before the main launch date.

Product launches 82

Product launches Feedback Software Reporting Tools User Testing 82

Userpilot

JUNE 19, 2023

A/B testing different messages, formats, and designs to optimize user engagement. Refining in-app messages with AI to keep users engaged Despite looking like a simple task, writing a microcopy that’s clear and actionable can turn difficult—especially if you rely on in-app messaging to engage users.

User Testing 89

User Testing Product Research Feedback Software Customer Experience 89

Revulytics

JULY 26, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. That’s what I’m teaching you.

Data Visualization 90

Data Visualization Research Software User Testing Customer Experience 90