Userpilot

AUGUST 5, 2023

There are 3 types of NPS survey responses: Promoters give a score of 9 – 10 and are likely to advocate for your products to others passionately. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 97

Data Visualization Feedback Software Product Research Analytic Tools 97

Userpilot

MAY 17, 2023

There’s no use doing surveys if you don’t get responses, so how can you write a survey introduction that motivates people to answer? Although you might weigh more importance to the survey’s questions and formatting, the introductions also play a role in your survey’s success at measuring user sentiment and quantitative data.

Feedback Software 93

Feedback Software Analytic Tools Product Research User Testing 93

Userpilot

FEBRUARY 28, 2023

You can collect feedback through customer satisfaction surveys, new feature feedback surveys, and churn surveys. Finally, it offers powerful segmentation capabilities to ensure you’re targeting the right customers with the right questions (and the analytics to dive into the data). Book a demo today.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Userpilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

User Testing 98

User Testing Product Research Customer Feedback Feedback Software 98

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Data Visualization 90

Data Visualization Product Research Research Software Analytic Tools 90

Userpilot

JUNE 28, 2023

Customers are the lifeblood of any business, and asking good feedback questions is critical to gauging their thoughts about your product or service and its perceived strengths and weaknesses. To get your customers to talk, however, you must ask the right questions in the right manner. And they are consistent.

User Testing 98

User Testing Customer Feedback Customer Satisfaction Feedback Software 98

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? And how should you ask your questions to ensure that you’re collecting the right data? Let’s start by defining what a product satisfaction survey is. CSAT surveys.

Product Research 92

Product Research Data Visualization Analytic Tools Feedback Software 92

Userpilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. A short feature research survey to explore what future improvements your customers would like to see on your product. Let’s go over them.

Customer Feedback 88

Customer Feedback User Testing Feedback Software Product Research 88

Userpilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. Trigger customer surveys contextually when it makes sense in the user journey. What is a customer retention survey?

Product Research 98

Product Research User Testing Feedback Software Customer Experience 98

Userpilot

MAY 30, 2023

Good user personas are critical to any successful product marketing campaign. A user persona answers three primary questions: Who is the user? Good user personas help you to design better products for your target users and achieve PMF. Perform user research Good personas are a reflection of your ideal customer.

Data Visualization 98

Data Visualization Analytic Tools Research Software User Testing 98

Userpilot

APRIL 21, 2024

A good conversion path makes the process frictionless. From the business perspective, a good conversion path helps teams qualify leads, offer a better customer experience , and build stronger customer relationships. Here’s an example of our MOFU blog post about improving user activation. Userpilot blog post.

Research Software 97

Research Software Feedback Software User Testing Reporting Tools 97

Userpilot

AUGUST 10, 2023

Looking for the types of NPS surveys and their nuances? TL;DR A Net Promoter Score (NPS) survey is a customer loyalty survey that measures the likelihood of customers recommending you to their friends and colleagues. The main types of Net Promoter Score surveys are transactional NPS and relationship NPS.

Product Research 93

Product Research Feedback Software Analytic Tools Data Visualization 93

Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base.

Product Research 96

Product Research User Testing Feedback Software Customer Feedback 96

Userpilot

JUNE 7, 2023

Looking for a customer effort score survey template to collect insightful feedback ? This article shows you different types of CES survey templates and examples of questions to include in them. Additionally, we will walk you through the process of creating a survey and analyzing the data from A-to-Z. We got you covered!

Customer Experience 87

Customer Experience Product Research Customer Feedback Data Visualization 87

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. You want to ask the right questions in the right way to extract meaningful user sentiment insights. What is a product feedback survey?

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Usersnap

NOVEMBER 28, 2022

Particularly when you don’t have the right tools or questions, it’s a lot of effort just to understand them, much less to execute on what you can learn. When you need to get a large amount of data quickly and easily, one of the best approaches to gather customer feedback data is using closed-ended questions.

Customer Feedback 98

Customer Feedback User Testing Data Visualization Feedback Software 98

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? We’ve handpicked the right survey questions under different research categories to make everything easy. Use both close-ended and open-ended questions to collect holistic VoC data.

Customer Feedback 97

Customer Feedback User Testing Feedback Software Data Visualization 97

Userpilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? And to do that, you must ask the right customer satisfaction survey questions. TL;DR A customer satisfaction survey is a questionnaire created to collect customer feedback and measure customer satisfaction. Likert scale questions 2.

Customer Feedback 93

Customer Feedback User Testing Customer Satisfaction Customer Experience 93

Userpilot

JUNE 26, 2023

This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. Let’s dive in!

Feedback Software 95

Feedback Software Analytic Tools Research Software Customer Feedback 95

Userpilot

MARCH 6, 2024

This is the main question we explore in the article. Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. Regularly gather customer feedback, for example, via in-app surveys , to enhance their experience and retain them.

Analytic Tools 97

Analytic Tools Data Visualization Research Software Onboarding KPIs 97

Userpilot

JUNE 20, 2023

Popular validation techniques include online surveys , user interviews and focus groups, and fake door tests. Offering an early bird discount could be a good way to encourage early adopters to commit to the product even when it’s not completely ready. Some questions to answer include: What is the product?

User Testing 95

User Testing Product Research Feedback Software Customer Feedback 95

Userpilot

MARCH 27, 2023

With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. But when is the right time to send a Net Promoter Score survey? In this article, we’ll dive into the different types of NPS surveys, the best timing for each, and provide examples to help you receive healthy response rates.

Product Research 97

Product Research Feedback Software Customer Experience Data Visualization 97

Userpilot

JANUARY 3, 2023

If you’ve been conducting user sentiment surveys recently, there’s a good chance you faced a negative NPS score. Any positive result is already a good NPS. You can do the following to find out why you have so many detractors: Ask open-ended, follow-up questions on your NPS surveys to get deeper responses.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

FEBRUARY 4, 2023

These are just a couple of questions we answer in this blog. First, you need to identify problems to solve and formulate research questions and hypotheses. Qualitative user feedback surveys help you discover the ‘why?’ You can either collect user feedback via surveys or better yet through user interviews.

User Testing 98

User Testing Product Research Feedback Software Research Software 98

Userpilot

SEPTEMBER 21, 2022

This post discusses what it takes to create good product feedback forms and examples of great ones that you can use as inspiration when building your own. Best practices: Collect feedback intentionally and contextually using in-app feedback surveys. Avoid survey bias when asking questions to get more genuine customer responses.

Feedback Software 97

Feedback Software User Testing Customer Feedback Analytic Tools 97

Userpilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? Survey analytics is the process of interpreting survey responses to get valuable insights. TL;DR Survey analytics is the process of interpreting user feedback from surveys to gain actionable insights and identify improvement opportunities.

Data Visualization 89

Data Visualization Analytic Tools Product Research Feedback Software 89

Userpilot

JULY 5, 2023

A good customer satisfaction level ensures great product engagement to retain customers longer. Use Net Promoter Score (NPS) surveys to identify what retains your loyal customers and capitalize on them. Send CSAT surveys to measure overall customer satisfaction with your product. Create welcome surveys in Userpilot.

Customer Satisfaction 98

Customer Satisfaction User Testing Data Visualization Customer Experience 98

Userpilot

NOVEMBER 9, 2022

NPS vs CSAT surveys: which is better for measuring customer satisfaction? Keep reading to learn: Pros and cons of NPS and CSAT surveys. How to build CSAT and NPS surveys. ” NPS helps increase customer satisfaction since you can locate friction points in follow-up questions. .” Let’s get into it!

Customer Satisfaction 98

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 98

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 95

Data Visualization Feedback Software Customer Feedback User Testing 95

Userpilot

MARCH 9, 2023

You can perform product-market fit analysis by conducting PMF surveys , measuring growth rate, calculating churn rate and customer retention rate , and researching what customers are speaking about you on social media. It means finding a good market with a product capable of satisfying that market. Create NPS surveys with Userpilot.

User Testing 98

User Testing Product Research Product Marketing Customer Feedback 98

Generation Focus

DECEMBER 6, 2021

In a previous blog post , we introduced our approach to human-centered recruitment. It is also helpful to ask open-ended questions, rather than leading questions, to avoid confirming any biases in responses. For example, maybe your participants didn’t have a good experience with the initial survey platform?

Research Software 113

Research Software Product Research User Testing Feedback Software 113

Userpilot

APRIL 26, 2023

Start segmenting customers from day one by collecting user data with welcome surveys and asking about their jobs to be done. Collect customer satisfaction data with in-app surveys , including CSAT surveys and NPS surveys. You can create surveys to collect both quantitative and qualitative data. Miro’s signup flow.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

MARCH 23, 2022

Is there such a thing as NPS survey best practices? There’s much more to NPS than sending users a customer feedback survey. In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it. Two questions are ideal in an NPS survey. The short answer is YES.

Product Research 97

Product Research Feedback Software Analytic Tools Research Software 97

Userpilot

APRIL 14, 2022

Have you ever wondered what is a good retention rate for your business? The retention rate is an important indicator of good business health and customer satisfaction. What is a good customer retention rate? Churn surveys to understand user behavior and why they are leaving. Standard retention rates. Let’s get started!

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! A user persona survey template is a pre-built questionnaire you can create, designed to elicit information from your target audience.

User Testing 96

User Testing Research Software Customer Feedback Feedback Software 96

Userpilot

JULY 9, 2023

If you’re after the answer to this question, you’re in the right place, because that’s exactly what the article explores. An example of good usability is a growth platform that enables product and customer success teams to quickly create quality microcopy thanks to an intuitive and easy-to-use AI-powered writing assistant.

User Testing 97

User Testing Customer Experience Customer Feedback Product Research 97

Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. TL;DR A product survey is a tool used by companies to gain valuable insights from customers in a structured way. Building a product survey is more complex than you might imagine.

Product Research 97

Product Research Customer Feedback User Testing Customer Experience 97