eG Innovations

FEBRUARY 2, 2022

This blog post is part 2 of our Monitoring Microsoft Azure Active Directory series. Microsoft solves all the above challenges with the help of Azure Active Directory (Azure AD). Besides continually monitoring logs, metrics, and error messages, eG Enterprise also automatically performs deeper diagnostic tests, if issues exist.

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eG Innovations

APRIL 7, 2022

It is the digital infrastructure that allows your employees to sign in and access external resources, such as those held in Microsoft 365 service, Azure Virtual Desktops (AVD), an ever-growing list of other SaaS (Software as a Service) applications, as well as those held on corporate networks. Group management. Application management.

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Userpilot

JULY 21, 2022

You must ensure that your users have access to self-service support and human help at all times—which might get complicated in practice. That’s why we made this guide, so you can learn and provide excellent customer service that actually helps your customers. Personalized help resources tailored to the user’s needs.

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eG Innovations

DECEMBER 9, 2021

How a full stack monitoring solution helped our enterprise customer pinpoint the cause of slowness in AWS Cloud. You need the right information in the form of logs, metrics, traces and events to substantiate with evidence in conversations with the cloud provider’s support team. Target Application and Infrastructure in AWS Cloud.

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Userpilot

JUNE 21, 2021

Here is a list of the top five NPS software tools, with a set of questions to help you evaluate which one should go into your SaaS martech stack. NPS scores are a standardized metric for measuring user satisfaction. Our top recommendation for NPS survey software for web-based SaaS: Userpilot. Table of Contents.

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Userpilot

JANUARY 29, 2021

However, one of Product Marketing Managers’ main complaints is that they spend months trying to influence these metrics with minimal results. We are here to tell you that not only is it possible, but you can also start influencing the metrics you care about the most today. Grab your user persona template for SaaS here!

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Iteratively Blog

JANUARY 10, 2021

The product team has defined the goals and metrics for this new feature and will have a view of what event tracking is needed to measure those metrics. A tracking plan for an ecommerce company will look very different from a tracking plan for a B2B SaaS company. And they’re also not afraid to ask for help when they need it.

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Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? Let’s dive deeper into what everything customer communication management for SaaS entails, as well as our best practices for getting it right. Setting and tracking customer service communication metrics.

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eG Innovations

AUGUST 30, 2022

FSLogix also implements some significant intelligence specific to Office 365 which helps with things like outlook indexing, cached address book and alike. Some history on the need for Office containers is given in Kasper Johansen’s blog: Why is FSLogix O365 Container essential when using Office 365? Virtualwarlock.net.

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Userpilot

AUGUST 24, 2022

Are you wondering which SaaS automation tool to use for your business? In this guide, you’ll learn about the best automation tools you should be using in your SaaS. SaaS automation is a way of making manual processes automated with the use of a SaaS service. What is SaaS automation? So let’s get started!

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Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. Collect quantitative feedback and use AI to calculate scores, organize the metrics, and tag your responses. It is impossible for human agents to always be at their desks.

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eG Innovations

OCTOBER 20, 2022

Audit reports will help you demonstrate compliance to regulatory standards required in many industry sectors. Good comprehensive documentation and a large amount of community self-support help available such as “get started” blogs and “how to” videos. Out-of-the-box dashboards, reports and help desk tools.

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eG Innovations

JULY 2, 2021

We can deploy eG Enterprise either way: on-premises or as a SaaS service. More details of our SaaS service for Citrix monitoring are available here. For example, to simulate a user logging into a Citrix session and then interacting with a web app or a SaaS product. The robotic user can open a customer record, update it, etc.,

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eG Innovations

AUGUST 11, 2022

Integrating Citrix monitoring with ITSM help and service desk tools such as ServiceNow. George (Spiers) has reviewed Citrix Analytics and compared it with monitoring tools, such as eG Enterprise in an earlier blog: [link]. In short, Citrix Analytics uses metrics collected by Citrix Director for further analysis.

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eG Innovations

JULY 19, 2022

In this blog, we highlight the top open source IT monitoring tool options and discuss their pros and cons. A licensed Grafana Enterprise version with additional capabilities is also available for self-hosted, on-premises installation or as managed SaaS (Software as a Service) via an account on the Grafana Labs cloud service.

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Userpilot

MAY 26, 2021

Today we’re walking you through the best customer engagement software solutions for SaaS in 2021 based on four main criteria: user analytics & tracking features. Customer engagement software is a tool that helps you track and analyze customer behavior at every stage of the customer journey. Looking for customer engagement software?

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eG Innovations

AUGUST 3, 2021

8 Beyond VMware ESX and Microsoft Hyper-V, are there any metrics that can be gathered for other hypervisors like Nutanix native hypervisor? 36 Who covers the cloud costs of a trial of your SaaS product? These are the two important metrics regarding a user session. 6 Does eG Enterprise have visibility into core network switches?

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Userpilot

NOVEMBER 18, 2020

As we’ll see in this blog, the term “power user” is not quite as straightforward as it seems at first. SaaS – by definition – works on a subscription model. That’s why retention is a key metric and reducing churn is a key objective. As Advocates, power users help you to get the word out about your product, for free.

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eG Innovations

FEBRUARY 9, 2023

The Driving Factors for Choosing a Local MSP As eG Enterprise works with over a hundred managed service providers across the world, offering an observability platform for MSPs that includes features designed to help MSPs automate processes and ensure performance and availability, the trend of going local for MSPs is something we are aware of.

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eG Innovations

JANUARY 28, 2022

This blog outlines 10 of these key features that have been added to eG Enterprise for MSP environments: 1 Secure and segregated views for tenants. And, within minutes of installing eG agents, real-time metrics are displayed on the eG management console. Once its nickname is approved, the agent maps all its metrics to it.

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eG Innovations

APRIL 12, 2022

The following is a high-level checklist of questions that might be helpful for SRE teams: Service-level quality questions: Availability: Is the payment gateway up and running? a SaaS (Software as a Service) service and you will have an in-house payments microservice layer which acts as a client to multiple 3rd parties.

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eG Innovations

APRIL 12, 2022

The following is a high-level checklist of questions that might be helpful for SRE teams: Service-level quality questions: Availability: Is the payment gateway up and running? a SaaS (Software as a Service) service and you will have an in-house payments microservice layer which acts as a client to multiple 3rd parties.

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UX Studio

SEPTEMBER 20, 2023

And everybody was proactive and willing to help. It does make things a bit more easier, especially if you’re sitting eight hours or 10 hours a day in front of the desk, in front of your computer. And that was really helpful and. So, you know, I will say even today, I still struggle with some of the financial metrics.

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Userpilot

MARCH 14, 2019

All of them will help you to take advantage and smash your growth and revenue goals today. The mission of Userpilot is to actually help product managers and customer success managers to effectively improve their product’s user onboarding by delivering personalized in-app experiences to the right people.

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Userpilot

JUNE 27, 2023

We understand the challenges of selecting the ideal product adoption platform for your SaaS. It helps product teams create personalized user experiences through product tours, onboarding checklists, and feature announcements. LouAssist for user feedback There is a better tool for your SaaS than LouAssist!

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