Userpilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty.

Data Visualization 96

Data Visualization Feedback Software Product Research Analytic Tools 96

Userpilot

AUGUST 29, 2022

Wondering how you can leverage sentiment analysis to improve customer experience? To access this large pool of actionable data, you need to conduct sentiment analysis. With sentiment analysis, you can discover essential customer insights, identify customer pain points, and modify your products and services accordingly.

Feedback Software 93

Feedback Software Customer Experience Customer Feedback Product Research 93

Userpilot

AUGUST 10, 2023

Looking for the types of NPS surveys and their nuances? Understanding NPS types will help you measure customer sentiment the right way. This article not only shows you the differences but tells you when to trigger each, and how to use NPS to drive business growth. You clicked on the right link.

Product Research 90

Product Research Feedback Software Analytic Tools Data Visualization 90

Userpilot

OCTOBER 31, 2022

In this article, we feature the nitty-gritty of customer needs — from the fundamental meaning and types of customer needs to the most efficient method for conducting a customer needs analysis and acting on customer data for business growth. Here are the essential steps of a customer needs analysis: 1. What is customer needs analysis?

Data Visualization 97

Data Visualization Analytic Tools User Testing Feedback Software 97

Userpilot

APRIL 7, 2023

This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment. Use session recordings , click tracking, feature usage , customer journey interactions, eye tracking, and cohort analysis to understand user behavior.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Research Software 95

Userpilot

OCTOBER 18, 2022

How can user analysis help you drive product growth and reduce churn? With user analysis, you can derive invaluable insights into user behavior and identify: Roadblocks that impair customer retention. Let’s get down to the nitty-gritty and learn how to perform user analysis. Customer analysis involves six steps: 1.

Customer Feedback 97

Customer Feedback Data Visualization User Testing Analytic Tools 97

Userpilot

FEBRUARY 24, 2023

Userpilot is an alternative adoption tool that offers more comprehensive analytics features at a lower price point. With Userpilot, you can also use company data and survey results, including quantitative and qualitative NPS responses to create segments. The NPS dashboard in Userpilot is more detailed. Book the demo!

Data Visualization 96

Data Visualization Analytic Tools Onboarding KPIs Software Review 96

Userpilot

MAY 17, 2023

A/B testing , usability testing , or session replay analysis are examples of techniques you can use. User experience vs product experience Both user and product experience are related to user sentiment and satisfaction with the product. With the right tools, it’s easy to design. However, they differ in scope.

Customer Experience 93

Customer Experience User Testing Analytic Tools Feedback Software 93

Userpilot

OCTOBER 24, 2022

Looking for an NPS program to collect customer feedback and improve their experience with your SaaS product? Net Promoter Score (NPS) is one of the most widely used metrics to measure customer experience. If you want to get started with your own NPS program, then read on! What is an NPS program? Here are some examples.

Feedback Software 97

Feedback Software Analytic Tools Research Software Software Review 97

Userpilot

MARCH 29, 2023

In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! NPS scores or bug reports). The next step involves collecting relevant customer data with appropriate analytics tools. Are you in? This could be website data (e.g.,

Data Visualization 91

Data Visualization Analytic Tools Embedded Analytics Feedback Software 91

Userpilot

MAY 14, 2023

In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. You can use surveys like CSAT , CES , and NPS surveys are used to collect customer feedback from each user segment in-app. Userpilot is the best tool for collecting user feedback and measuring customer satisfaction.

Feedback Software 95

Feedback Software User Testing Customer Feedback Analytic Tools 95

Userpilot

OCTOBER 20, 2022

Do you want to improve NPS but are not sure how to achieve that? The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. The average NPS is 31 for SaaS businesses. Here’s why.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JUNE 20, 2023

So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience. Although the multiple choice questions are given here in text format, a text analytics tool like Userpilot can easily analyze them to give the results in numbers. What is survey analytics?

Data Visualization 85

Data Visualization Analytic Tools Product Research Feedback Software 85

Userpilot

MAY 31, 2023

Use machine learning to perform sentiment analysis on customer feedback to identify pain points you can improve. AI-powered tools that help you improve customer experience: Userpilot’s new AI writing assistant helps you generate, edit, or improve content for onboarding in-app messages.

Analytic Tools 89

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 89

Userpilot

JUNE 26, 2023

NPS surveys track customer loyalty and provide insights into their satisfaction. Analyzing customer feedback data involves quantitative analysis to track trends and segment users , and qualitative analysis to understand the “why” behind the scores. Book a demo to see how it can improve your customer feedback systems.

Feedback Software 92

Feedback Software Analytic Tools Research Software Customer Feedback 92

Userpilot

MARCH 17, 2023

Your product needs to serve your customers, and a customer needs and wants analysis helps to ensure you are addressing all customer pain points. In this article, we’ll learn more about customer needs, conducting customer needs analysis, and how to gain insights from it with a tool. Book a demo to learn more!

Data Visualization 97

Data Visualization Customer Feedback User Friction User Testing 97

Userpilot

FEBRUARY 6, 2023

In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. Collect customer loyalty insights with NPS surveys. Use natural language processing (NLP) tools to understand user sentiment.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

FEBRUARY 26, 2023

However, with so many analytics tools available in the market, is Mixpanel the best option for your business? TL;DR Mixpanel is a product analytics tool that helps companies measure and optimize user engagement. Drop-off analysis in Mixpanel shows where users get stuck and how to reduce friction. What is Mixpanel?

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Software Review 96

Userpilot

JULY 26, 2022

There is also quantitative feedback which is customer sentiments collected based on the options provided to them. You can collect qualitative data through feedback surveys, NPS surveys , in-app surveys, heatmaps, session recordings, customer reviews, public roadmaps, and exit surveys. This can be a drop-down or a multi-choice list.

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? That’s why we’re taking a look at the best NPS software so you can find the best match for your business and get on the road to sending those insightful surveys!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Software Review 98

Userpilot

MARCH 9, 2023

After all, you’re getting access to a user onboarding tool with a reputation for quality analytics without having to spend a cent. We also have a look at a couple of alternative tools that might give product managers more bang for their buck. Userpilot is a more competitive tool for web apps. What is Pendo Free?

Data Visualization 96

Data Visualization Software Review Analytic Tools Feedback Software 96

Userpilot

AUGUST 14, 2023

There are five types of product satisfaction surveys: NPS surveys. It asks users to rate their experience and sentiments on a scale that follows a specific order (worst to best) but isn’t quantifiable. Measure customer loyalty with an NPS survey. Building an NPS survey with Userpilot. CSAT surveys.

Product Research 89

Product Research Data Visualization Analytic Tools Feedback Software 89

Userpilot

MAY 23, 2023

AI customer experience, on the other hand, is all about using artificial intelligence (using computing power to solve problems) as a valuable tool to enhance the customer experience. It’s impossible to deliver this sort of experience without the right tools for the job. AI can greatly improve the customer experience.

Analytic Tools 92

Analytic Tools Feedback Software Research Software Customer Experience 92

Userpilot

FEBRUARY 20, 2023

We also have a quick look at Userpilot as an alternative for each of the tools. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Amplitude is a dedicated analytics tool with very complex functionality that can be customized for various use cases.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

DECEMBER 21, 2022

Marketing analytics tools are a product marketing manager’s best friend. In this article, we cover: What are marketing analytics tools and why they are essential for marketing teams and marketing agencies? Key features to look for when shopping around for marketing tools. What are marketing analytics tools?

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Research Software 95

Userpilot

APRIL 28, 2023

TL;DR AI user onboarding uses Artificial Intelligence (AI) tools to introduce product functionality to users and drive product adoption. Teams use AI-powered tools, like Synthesia, to create video tutorials. AI is capable of analyzing both quantitative and qualitative user feedback to keep track of user sentiment more accurately.

Artificial Inteligence 89

Artificial Inteligence User Testing Feedback Software Analytic Tools 89

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. Heap vs Pendo? Book the demo!

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MARCH 9, 2023

Before you rush into creating a product thinking people will love it, it pays to perform a product-market fit analysis. This article examines why product-market fit analysis is important and how to gather insights into achieving a product-market fit by getting feedback and validating your idea. Create NPS surveys with Userpilot.

User Testing 97

User Testing Product Research Product Marketing Customer Feedback 97

Userpilot

MARCH 7, 2023

Amplitude is one of the best data analysis solutions to help you make data-driven decisions and grow your business. TL;DR Amplitude is a product analytics tool that turns raw data from user behavior into critical insights. Apart from that, Amplitude has been built entirely for product usage data so it’s a better tool for product teams.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Reporting Tools 96

Userpilot

JANUARY 3, 2023

Are there any special tools I can use? NPS and CSAT surveys come in handy here. Investigate low NPS responses and find personalized solutions. Conduct customer churn analysis. Best tools for identifying churn: Userpilot , Hotjar, and Baremetrics. Use CSAT and NPS surveys to measure customer satisfaction.

Analytic Tools 92

Analytic Tools Feedback Software Research Software Data Visualization 92

Userpilot

FEBRUARY 3, 2023

Effective customer analysis is the key to business success. Let’s take a closer look at what customer analysis is, its benefits, and how to get started. Let’s take a closer look at what customer analysis is, its benefits, and how to get started. What is customer analysis? Why is customer analysis important?

Analytic Tools 98

Analytic Tools User Testing Research Software Feedback Software 98

Userpilot

NOVEMBER 3, 2022

User behavior analysis helps detect habitual patterns, find and remove friction points, and send personalized in-app messages. Use NPS response tagging to understand user sentiment. The best 3 behavior analytics tools are Userpilot, Amplitude, and Hotjar. Send microsurveys to collect feedback and measure user sentiment.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Customer Feedback 96

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. We’ll also show you tools that will simplify everything. Focus your questions on competitor pricing, marketing strategies, analysis of their products and services, etc., Book a demo to learn more.

Data Visualization 86

Data Visualization Product Research Research Software Analytic Tools 86

Userpilot

OCTOBER 6, 2022

In this piece, we’ll cover everything you need to know about customer behavior analysis. Customer behavior analysis aims to track, gauge and analyze the behavior of existing customers. Customer behavior analysis helps you identify the most valuable users and personalize your marketing strategy to reach them.

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

Userpilot

APRIL 14, 2023

If you’re looking for a new adoption tool or thinking of switching, there are plenty of great choices out there. TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. Maybe something completely else?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

JULY 31, 2023

A PMM needs to be aware of several key metrics and KPIs , including acquisition cost, activation , conversion , NPS , adoption , and customer lifetime value. PMMs need the right tools to help them do their job: project management, team collaboration, customer feedback , analytics, and digital marketing.

Product Marketing 94

Product Marketing Onboarding KPIs User Testing Marketing 94

Userpilot

JULY 31, 2023

The app allows you to launch in-app surveys to collect qualitative and quantitative user feedback, including NPS data. Paths, Funnels , Segmentation, and Retention analysis are some of the analytics features that Pendo is known for. One of the surveys offered is the NPS survey for tracking customer satisfaction and loyalty.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Reporting Tools 90