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GDPR: Who Should be Your Data Protection Officer?

Mind the Product

Why am I writing about this for the Mind the Product blog? The GDPR introduces the statutory position of Data Protection Officer (DPO), with the task of ensuring that a business complies with GDPR. In the UK some data processors are already being asked for unlimited liability in their contracts. Why Product Needs to Care.

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A Product Manager’s Guide to Building Customer Loyalty

ProductPlan

It’s the payoff for dozens of blog posts, articles, targeted ads, word-of-mouth campaigns, and brand building endeavors. These teams can check up on customers to make sure they’re progressing down the adoption path, offering hints, support, training, and webinars to complement existing tutorials and documentation.

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The End of Pre-sales (and Post-sales Too)

Gainsight

What does a leader of Customer Success, Professional Services, Support, Training, etc. In the pre-quantum (classical physics) world, we all assumed that objects have definite position and velocity. Perhaps that’s my next blog post. use as a title ? What’s In a Name? Quantum Physics Shows Us the Way? Are customers quantum?