Userpilot

MARCH 29, 2023

Are you looking to quickly and accurately track user sentiment and determine how happy your customers are with your product or service? Today, there are smiley face surveys. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction. What is a smiley face survey?

Product Research 89

Product Research User Testing Customer Feedback Feedback Software 89

Userpilot

NOVEMBER 9, 2022

NPS vs CSAT surveys: which is better for measuring customer satisfaction? Keep reading to learn: Pros and cons of NPS and CSAT surveys. How to improve customer loyalty and customer satisfaction. How to improve customer loyalty and customer satisfaction. How to build CSAT and NPS surveys. What is NPS?

Customer Satisfaction 91

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 91

Userpilot

MARCH 27, 2023

With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. But when is the right time to send a Net Promoter Score survey? In this article, we’ll dive into the different types of NPS surveys, the best timing for each, and provide examples to help you receive healthy response rates.

Product Research 87

Product Research Feedback Software Customer Experience Data Visualization 87

Userpilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? Good surveys fit the look and feel of your product. What is a customer satisfaction survey?

Customer Satisfaction 98

Customer Satisfaction User Testing Product Research Customer Feedback 98

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Product Research 90

Product Research Feedback Software User Testing Customer Feedback 90

Userpilot

FEBRUARY 28, 2023

In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions. TL;DR Customer feedback is all the insights and opinions you get from users about their customer journey experience and interactions with your product.

User Testing 82

User Testing Customer Feedback Feedback Software Product Research 82

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty. They are disengaged from your product.

Feedback Software 93

Feedback Software Analytic Tools Research Software User Testing 93

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. Let’s get right to it! Want to see how? Book the demo.

Product Research 94

Product Research Feedback Loop Feedback Software User Testing 94

Userpilot

APRIL 26, 2023

There are four types of customer data – user persona data, customer behavior data , customer journey activity data , and customer satisfaction data. Start segmenting customers from day one by collecting user data with welcome surveys and asking about their jobs to be done. Get a Userpilot Demo here. What is customer data analysis?

Analytic Tools 95

Analytic Tools Data Visualization Feedback Software Customer Feedback 95

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty.

Analytic Tools 82

Analytic Tools Data Visualization Research Software Onboarding KPIs 82

Userpilot

AUGUST 16, 2023

A user retention playbook will keep your customers happy and continue using your product for longer. You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. When developing your product , address app performance issues to improve user retention.

User Testing 96

User Testing Customer Experience Customer Feedback Analytic Tools 96

Userpilot

AUGUST 5, 2023

How can you leverage data tracking to get product growth insights ? Analyzing data is the key to achieving customer success and product growth. To collect data for your tracking plan: Gather user data from welcome surveys right in the beginning. Trigger contextual in-app surveys to gather customer satisfaction data.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 87

Userpilot

JUNE 28, 2023

Customers are the lifeblood of any business, and asking good feedback questions is critical to gauging their thoughts about your product or service and its perceived strengths and weaknesses. TL;DR Creating an effective customer feedback question is key to understanding your product and how your customers experience it.

User Testing 90

User Testing Customer Feedback Customer Satisfaction Feedback Software 90

Userpilot

JANUARY 27, 2023

In this article, we explore various evaluative research methods and best data collection techniques for SaaS product leaders that will help you set up your own research projects. TL;DR Evaluative research gauges how well the product meets its goals at all stages of the product development process. Sound like it’s worth a read?

User Testing 93

User Testing Product Research Research Software Feedback Software 93

Userpilot

AUGUST 30, 2023

Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Your proactive customer support demonstrates how much you care about your customer and persuades more customers to stick with your product or service. Triggering in-app surveys to gather insights about and understand customer expectations.

Customer Experience 84

Customer Experience Onboarding KPIs User Testing Customer Feedback 84

Userpilot

MARCH 17, 2023

Your product needs to serve your customers, and a customer needs and wants analysis helps to ensure you are addressing all customer pain points. These insights can inform your product development and keep a pulse on any changes in your customer’s needs and wants. And also how you can improve your product to be more attractive.

Data Visualization 92

Data Visualization Customer Feedback User Friction User Testing 92

Userpilot

JUNE 7, 2023

A feature feedback survey template makes the feedback process easier. It will help generate quality feedback and enhance your product experience without your product team having to second-guess what they’re doing. TL;DR A feature survey is a method of collecting user feedback about existing or upcoming features of your product.

User Testing 80

User Testing Customer Feedback Product Research Feedback Software 80

Userpilot

MARCH 29, 2023

Unlike customer satisfaction surveys , NPS indicates customer loyalty and brand sentiment in the long run. The best time to run a survey is after meaningful transactions with your shop. How to use NPS to boost sales Send customers who answered the NPS survey a follow-up question so you can make sense of the score they provided.

Product Research 68

Product Research Customer Feedback Customer Experience Onboarding KPIs 68

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. This not only enhances your product's value but also fosters loyalty among your user base. It's a crucial point in the sales funnel where prospects are evaluating your product and comparing you with other companies.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Research Software 93

Userpilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

User Testing 90

User Testing Product Research Customer Feedback Feedback Software 90

Usersnap

DECEMBER 19, 2023

Ever wondered why the humble 1 to 5 rating point scale is the secret weapon of Product Managers (PMs)? Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. Satisfaction Scale 2. And a 5?

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

AUGUST 10, 2023

Looking for the types of NPS surveys and their nuances? TL;DR A Net Promoter Score (NPS) survey is a customer loyalty survey that measures the likelihood of customers recommending you to their friends and colleagues. The main types of Net Promoter Score surveys are transactional NPS and relationship NPS.

Product Research 79

Product Research Feedback Software Analytic Tools Data Visualization 79

Userpilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. ” Satisfaction with the business: “How satisfied are you with our business?” Look no further!

Product Research 94

Product Research User Testing Feedback Software Customer Experience 94

Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Keep reading!

Product Research 84

Product Research User Testing Feedback Software Customer Feedback 84

Userpilot

MAY 14, 2023

Want to know whether your product is delivering value to customers? TL;DR Customer feedback is any information gathered about the customer experience with your product or service. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. What is customer feedback?

Feedback Software 87

Feedback Software User Testing Customer Feedback Analytic Tools 87

Userpilot

MARCH 31, 2023

Customer attrition takes place when customers leave your product or service. Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. To reduce churn , proactively reach out to high-risk customers, offer in-app self-service support, and run A/B tests for product optimization.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Customer Feedback 93

Userpilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. They give you the best possible chance of understanding the overall customer experience and improving your product. Let’s dive in!

User Testing 95

User Testing Customer Feedback Feedback Software Customer Experience 95

Userpilot

JUNE 26, 2023

It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty. Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few.

Feedback Software 82

Feedback Software Analytic Tools Research Software Customer Feedback 82

Userpilot

JULY 13, 2023

It informs you whether your product growth is fine or if you should make tweaks to improve results. Customer satisfaction measures how well a company’s products or services meet customer expectations with metrics such as Net Promoter Score (NPS) , Customer Satisfaction Score (CSAT) , and Customer Effort Score (CES).

Onboarding KPIs 87

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 87

Userpilot

AUGUST 28, 2022

In SaaS, customer value is a user’s perception of what your product or service is worth. To measure customer value, collect feedback from existing customers, track customer satisfaction , and assess whether customer benefits outweigh their costs. In SaaS, customer value refers to what your product or service is worth to a user.

Feedback Software 103

Feedback Software Customer Feedback Customer Experience User Testing 103

Userpilot

AUGUST 9, 2023

It’s important to measure the customer retention rate to see how well your product retains customers and to monitor any changes to try and improve it. Retention rate is important to monitor customer loyalty , help improve satisfaction scores , and save money by retaining existing customers. What is customer retention rate?

Customer Feedback 93

Customer Feedback Customer Experience User Testing Analytic Tools 93

Userpilot

JULY 20, 2023

The main reasons for customer churn are: Bad product-customer fit. Weak customer relationships (resulting from not listening through regular customer feedback surveys ). How to track and identify potential churn issues: Measure customer satisfaction across the user journey. Identify at-risk customers using NPS surveys.

Customer Experience 82

Customer Experience Feedback Software Analytic Tools Data Visualization 82

Userpilot

JULY 9, 2023

How do you evaluate product usability to guide the product design process? TL;DR Product usability describes how easily customers can use a product to achieve their goals. Product usability makes a huge difference to the overall quality of the product and its chances for success in crowded markets.

User Testing 88

User Testing Customer Experience Customer Feedback Product Research 88

Userpilot

MAY 17, 2023

What’s product experience (PX)? And most importantly, how do you create product experiences that delight your users? We also look at a few examples of companies delivering outstanding product experiences. TL;DR Product experience (PX) is the overall response that the product evokes in users when they interact with it.

Customer Experience 84

Customer Experience User Testing Analytic Tools Feedback Software 84

Userpilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. TL;DR A feature release involves adding and launching feature improvements or new functionality to a product.

Onboarding KPIs 75

Onboarding KPIs Feedback Software User Testing Product Research 75

Userpilot

NOVEMBER 2, 2022

How does adding value to products contribute to faster product growth? In this article, we cover: How to define product value and a value-added product. How to measure product value. 10 ways to add value to products in SaaS. Address customer pain points and show how your product can help alleviate them.

Feedback Software 87

Feedback Software Research Software User Testing Product Research 87

Userpilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. Send voice-of-the-customer surveys like CSAT , CES , NPS , and feature surveys to collect and analyze customer feedback.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Research Software 85