Userpilot

JANUARY 12, 2023

First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

NOVEMBER 28, 2022

How do you lower your churn rate and make sure all your users stick around? In this article, we’ll show you: What customer churn is and why it matters. How to calculate churn rate so you know where you stand. Common reasons why your churn rate may be too high. There are four main reasons why customers churn.

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. Want to reduce customer churn?

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

JANUARY 30, 2023

This article features all the nooks and crannies that will help you learn how to analyse the customer journey using behavioral analytics. It delves into the process of collecting customer behavioral data for SaaS and explores real-life examples of how to act on all the data. What is customer behavior analytics?

Analytic Tools 98

Analytic Tools Data Visualization Customer Feedback Feedback Software 98

Userpilot

FEBRUARY 9, 2023

Looking to use predictive customer analytics to drive growth and gain a competitive advantage for your business? Predictive customer analytics can help you engage customers and generate more revenue with accurate predictions. It can lead to greater customer retention and satisfaction in the long run. Let's start!

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Customer Experience 98

Userpilot

JUNE 30, 2022

While everyone talks about product-market fit, finding product-customer fit is equally important when it comes to engaging the right customers and driving success. So, how can you determine customer fit and get the right user feedback to ensure customer success? Designing your pricing plans to attract good-fit customers.

User Testing 98

User Testing Feedback Software Analytic Tools Customer Experience 98

Userpilot

MARCH 9, 2023

Want to improve the current customer attrition rate in your SaaS company? Customer attrition is one of the main problems for SaaS companies. Although you’ll inevitably lose customers occasionally, you should always keep the attrition rate at a minimum. What is customer attrition?

User Testing 98

User Testing Customer Experience Feedback Software Customer Feedback 98

Intercom, Inc.

FEBRUARY 23, 2022

As a result, resignation rates have been on the rise – a record number of 4.53 This is especially true among employees experiencing increasing demand due to the pandemic, such as support agents, as our latest Customer Support Trends Report shows: 64% of support leaders say their team has felt burned out in the past 12 months.

Reporting Tools 118

Reporting Tools Research Software Technical Review Product Research 118

Userpilot

MAY 7, 2021

Customer support tools for self-service software. For SaaS businesses, solutions like these will save money hiring an expensive support team, prevent support agents from quitting due to answering repetitive questions, reduce customer response times and better educate customers. Userpilot. Userpilot. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

JANUARY 16, 2023

Read on to learn how each tool can help you retain customers , the pros and cons for each, as well as pricing information. Churn management software is a tool or suite of tools that help you collect customer data, analyze customer attrition , and predict churn. Custify for tracking customer behavior. Segmentation.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Software Review 105

Userpilot

DECEMBER 13, 2022

Attrition is definitely an enemy of many organizations. If you’re interested in driving product growth , you need to learn to remove it from your customers’ life. Reducing friction points in your product and business will: Streamline the sales process. Help customers adopt your tool faster. Bad customer service.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Userpilot

SEPTEMBER 23, 2022

Customer churn is a big problem in SaaS companies where monthly recurring revenue is a necessity and buyers have multiple options. To maintain rude financial health, you need to acquire new customers and retain existing ones. In this article, we’ll discuss what customer churn is and why it matters. What is customer churn?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

MAY 8, 2023

Product Engagement Score (PES) is an important metric for any SaaS business wanting to improve customer satisfaction and increase Product-Led Growth. PES helps you assess the performance of your product and gain a more understanding into your customer engagement. You should know that.

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 52

Userpilot

OCTOBER 27, 2021

Expansion monthly recurring revenue is the additional revenue you generate from existing customers through upsells, cross-sells, or add-ons. Increasing the customer lifetime value of existing users is cheaper than acquiring new ones — boosting your LTV:CAC ratio. This article is going to teach you: How to calculate your expansion MRR.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Onboarding KPIs 98

Userpilot

FEBRUARY 26, 2023

However, not all product marketing teams have mastered the art of digital customer engagement. In this article, we’re going to teach you how to measure digital engagement, four trends to stay on top of, and six approaches that you can use for your own digital customer engagement strategy! What is digital customer engagement?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Experience 98

Userpilot

MAY 10, 2022

Are you struggling to retain customers for long? In addition, you’ll also learn how to calculate churn for your SaaS and see the three main reasons why SaaS customers stop interacting with your product and what you can do to prevent that. Churn prevention is all about creating strategies to proactively reduce churn.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JANUARY 27, 2022

Are you looking to reduce product churn for your SaaS business? So let’s see how you, as a product manager, can reduce product churn and drive growth in your company. Product churn is a metric that measures how many customers leave your product over a specific period.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

AUGUST 25, 2022

Using a customer onboarding feedback survey template makes your survey process easier. It takes the guesswork out, granting you access to lists of questions to ask and know your customers more intimately. The data obtained from onboarding surveys can be used to provide personalized experiences to new customers.

Customer Feedback 52

Customer Feedback Feedback Software User Testing Onboarding KPIs 52

Userpilot

MAY 29, 2023

Customer attrition is unavoidable because all businesses lose customers from time to time. But how can you keep the customer attrition rate at a healthy level? So it is crucial to retain long-term customers and increase renewal rates. All SaaS companies should keep the churn rate under 5%.

Analytic Tools 91

Analytic Tools Feedback Software Customer Feedback Data Visualization 91

Userpilot

APRIL 11, 2022

Not only does this phenomenon impact the quality of customer feedback adversely, but it also may lead to a decline in customer engagement. Survey attrition will cause a lack of survey responses and lead to a waste of resources and incomplete feedback data collection. Survey fatigue is not triggered by a singular cause.

Product Research 105

Product Research Feedback Software User Testing Research Software 105