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Happy holidays! Here’s UserZoom’s very best UX content of 2019

Userzoom

It’s time for the UserZoom content machine to set its out of office reply to, “sorry we’re unable to respond, we’ve found the secret supply of mince pies and sherry (UK) / pumpkin pies and eggnog (US)” and say a huge thank you for all your support in 2019. Democratizing UX. Running user research.

UX 18
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Katja Borchert & Pietro Romeo from FlixBus present: ‘Don’t guess it, test it!’

Userzoom

Katja Borchert, Senior Product Owner & UX Researcher, and Pietro Romeo, UX Researcher, reveal practical and leftfield examples of user research at FlixBus in their presentation ‘Don’t Guess It, Test It!’. And it’s these two teams that drive UX across the organization. So, my name is Katja.

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Code for America’s Amanda Renteria on defining the citizen experience

Intercom, Inc.

For those working in the public sector, Amanda is a household name – she was the National Political Director for Secretary Hilary Clinton during the 2016 Presidential Campaign and served as the Chief of Operations at the California Department of Justice in 2017 and 2018. Mistakes come with the territory.