Mind the Product

NOVEMBER 30, 2017

TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary. Why am I writing about this for the Mind the Product blog? Under the GDPR this fine could have risen to £35 million.

Data Visualization 83

Data Visualization Technical Review Reporting Tools Technical Advisors 83

Userpilot

SEPTEMBER 2, 2022

Some of the must-have features of a good training platform include in-app guidance, self-serve resources, user segmentation , and gamification. Tools reviewed: Userpilot, UserGuiding , Chameleon , Help Scout, TalentLMS, Skilljar, Docebo, Intellum, and SAP Litmos. We’ll provide a detailed review of some of the top products later.

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Education 95

Gainsight

AUGUST 24, 2020

Through the series of tweets, he argued that as cloud and SaaS technology business models become mainstream, the notions of “pre-sales” and “post-sales” have become antiquated: “However, with the shift to bottom-up, this role is changing. What does a leader of Customer Success, Professional Services, Support, Training, etc.

Technical Review 64

Technical Review Software Review Customer Experience Support Training 64