Userpilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. Funnel analysis allows you to: Measure company performance. Create data-driven product roadmaps.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95

Userpilot

JULY 22, 2023

Customer behavior analysis helps you to understand what goes on in your customer’s head and respond to it to help with product growth. By delving deep into the data and insights about your customers’ preferences, needs, and buying patterns, you can make informed decisions to drive growth and maximize customer satisfaction.

Data Visualization 84

Data Visualization User Testing Customer Feedback Analytic Tools 84

Userpilot

AUGUST 5, 2023

There are 3 types of NPS survey responses: Promoters give a score of 9 – 10 and are likely to advocate for your products to others passionately. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 92

Data Visualization Feedback Software Product Research Analytic Tools 92

Userpilot

MARCH 31, 2023

Trying to reduce churn but don’t know where to start with customer attrition analysis? Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. Churn analysis is the process used to convert data into actionable insights that can be applied to churn reduction strategies.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Customer Feedback 95

Userpilot

JANUARY 16, 2024

TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), Perform a SWOT analysis, identify the strengths and weaknesses of your top competing products, etc. Please put data in a tabular format.

ChatGPT 91

ChatGPT Data Visualization Onboarding KPIs Research Software 91

Userpilot

MARCH 17, 2024

This makes it much easier to extract insights from your analysis compared to looking at mere numbers. Dashboards also allow you to track changes in data quickly and thus, make informed decisions based on real-time data. It needs to display changes and trends in data over time. What makes a great analytics dashboard?

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Dashboard 86

Userpilot

AUGUST 5, 2023

How can you leverage data tracking to get product growth insights ? Analyzing data is the key to achieving customer success and product growth. So let’s find out how to create a data tracking plan to collect and analyze all data relevant to your SaaS business. What is data tracking? and data points (i.e.,

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 90

Userpilot

MARCH 17, 2023

Your product needs to serve your customers, and a customer needs and wants analysis helps to ensure you are addressing all customer pain points. In this article, we’ll learn more about customer needs, conducting customer needs analysis, and how to gain insights from it with a tool. What are the most common customer needs?

Data Visualization 94

Data Visualization Customer Feedback User Friction User Testing 94

Userpilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. Use session recordings , click tracking, feature usage , customer journey interactions, eye tracking, and cohort analysis to understand user behavior.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Research Software 89

Userpilot

FEBRUARY 3, 2023

Effective customer analysis is the key to business success. Let’s take a closer look at what customer analysis is, its benefits, and how to get started. Let’s take a closer look at what customer analysis is, its benefits, and how to get started. Then, collect direct customer feedback with in-app surveys.

Analytic Tools 95

Analytic Tools User Testing Research Software Feedback Software 95

Userpilot

AUGUST 16, 2023

In-app surveys, such as NPS and CSAT , can track customer satisfaction levels , and you can deploy retention strategies for low-scoring users. Use a customer-centric approach by personalizing onboarding with the data collected via a welcome survey. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 97

User Testing Customer Experience Customer Feedback Analytic Tools 97

Userpilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. NPS surveys track customer loyalty and provide insights into their satisfaction. Feedback widgets provide a venue for collecting passive feedback from users.

Feedback Software 85

Feedback Software Analytic Tools Research Software Customer Feedback 85

Userpilot

MARCH 27, 2024

Let’s explore some best practices for implementing secondary navigation menus: Using path analysis to tailor secondary navigation based on actual user behavior and preferences. Collecting navigation feedback with surveys to refine and improve secondary navigation based on user insights. Performing path analysis with Userpilot.

Feedback Software 99

Feedback Software Research Software Data Visualization Product Research 99

Userpilot

DECEMBER 21, 2022

TLDR; Marketing analytics tools collect and display marketing -related data, so you can see which marketing initiatives are working and not working. You need marketing analytics tools to gather data and report on them together, track campaign success, and make data-driven decisions that lead to business and revenue growth.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Research Software 89

Userpilot

AUGUST 15, 2022

Wondering how customer sentiment analysis can improve your product’s customer experience and generate more profits? Today’s businesses use numerous sentiment analysis tools to figure out the different emotions that customers go through while exploring your products and services. What is customer sentiment analysis?

Feedback Software 94

Feedback Software Data Visualization Analytic Tools User Testing 94

Userpilot

SEPTEMBER 7, 2022

Want to learn what white space analysis is and how it works? With this article, you’ll discover: White space analysis: what is it, and how does it contribute to product growth ? How do you collect customer data and identify white space opportunities? What tools do you need for performing white space analysis?

Data Visualization 93

Data Visualization Feedback Software Research Software Analytic Tools 93

Userpilot

NOVEMBER 29, 2022

Curious how customer churn data can improve customer retention? In this article, you’ll learn: How to conduct churn analysis. Customer churn data tells you how many customers have stopped using your product or service over a period of time. – Identify patterns in customer churn data.

Data Visualization 98

Data Visualization Customer Feedback User Testing Customer Experience 98

Userpilot

MAY 14, 2023

You can use surveys like CSAT , CES , and NPS surveys are used to collect customer feedback from each user segment in-app. Feedback widgets allow you to get feedback passively on topics like feature requests and prompt smiley face surveys to measure customer satisfaction. Therefore, customer feedback helps reduce customer churn.

Feedback Software 90

Feedback Software User Testing Customer Feedback Analytic Tools 90

Userpilot

FEBRUARY 25, 2024

Similarly, generative AI applications are helping speed up UX writing and enhance data analytics. Data breaches in recent years are fuelling the demand for secure software experiences. To analyze where you currently stand, you could run a funnel analysis report to identify drop-off points in the user journey.

Analytic Tools 97

Analytic Tools Data Visualization User Testing Reporting Tools 97

Userpilot

AUGUST 30, 2023

Triggering in-app surveys to gather insights about and understand customer expectations. Enabling passive surveys for instant feedback submission without disrupting users’ flows. Conducting engagement funnel analysis to spot frictions and eliminate them. The knowledge base can include blog posts, case studies, videos, etc.

Customer Experience 87

Customer Experience Onboarding KPIs User Testing Customer Feedback 87

Userpilot

MAY 5, 2022

After reading this blog post, you’ll learn: how to calculate customer churn, what metrics to track, what tools to use to understand the reasons behind churn, and how to act on the collected churn data. This means you should conduct churn analysis and act on it to improve customer retention. Let’s begin!

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

Userpilot

OCTOBER 18, 2022

To make continuous improvements, you need to collect customer data, analyze it, and act on the customer insights you gain. Customer analytics leverages data collection and customer insights analyses to make the decision-making process easier. Descriptive analytics helps you discover what happened in the past using historical data.

Data Visualization 94

Data Visualization Customer Feedback Analytic Tools User Testing 94

Userpilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! NPS scores or bug reports).

Data Visualization 84

Data Visualization Analytic Tools Embedded Analytics Feedback Software 84

Userpilot

MARCH 6, 2024

Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. To find and remove friction points from the customer journey, conduct funnel analysis. If you need more data, tools like Hotjar give you access to pools of potential research subjects.

Analytic Tools 86

Analytic Tools Data Visualization Research Software Onboarding KPIs 86

Userpilot

NOVEMBER 5, 2023

Use onboarding surveys to personalize user onboarding and increase the user’s chances of success. One such tool is Userpilot, an excellent onboarding and data collection tool. Use a welcome survey to collect relevant customer data about your new customer’s needs and goals. Book a demo today to learn more!

Analytic Tools 88

Analytic Tools Feedback Software Customer Experience User Testing 88

Userpilot

MAY 17, 2023

A/B testing , usability testing , or session replay analysis are examples of techniques you can use. Slack collects user feedback with in-app surveys to inform PX improvements. Start by collecting customer data through a welcome survey. Postify welcome survey to personalize product experience. What are these?

Customer Experience 87

Customer Experience User Testing Analytic Tools Feedback Software 87

Userpilot

OCTOBER 31, 2022

In this article, we feature the nitty-gritty of customer needs — from the fundamental meaning and types of customer needs to the most efficient method for conducting a customer needs analysis and acting on customer data for business growth. Here are the essential steps of a customer needs analysis: 1. Visualize customer data.

Data Visualization 93

Data Visualization Analytic Tools User Testing Feedback Software 93

Userpilot

MARCH 27, 2023

TL;DR Product analytics is the process of collecting and analyzing usage data to get an objective and unbiased picture of user behavior in-app. Segment analysis focuses on common qualities shared by similar users. Cohort analysis breaks down users into groups and tracks their behavior over time. Let’s get right to it.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 97

Userpilot

JULY 31, 2023

It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. The app allows you to launch in-app surveys to collect qualitative and quantitative user feedback, including NPS data. To see how it works, book the demo!

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Reporting Tools 82

Userpilot

AUGUST 29, 2022

Wondering how you can leverage sentiment analysis to improve customer experience? To access this large pool of actionable data, you need to conduct sentiment analysis. With sentiment analysis, you can discover essential customer insights, identify customer pain points, and modify your products and services accordingly.

Feedback Software 86

Feedback Software Customer Experience Customer Feedback Product Research 86

Userpilot

MARCH 9, 2023

Before you rush into creating a product thinking people will love it, it pays to perform a product-market fit analysis. This article examines why product-market fit analysis is important and how to gather insights into achieving a product-market fit by getting feedback and validating your idea. Create NPS surveys with Userpilot.

User Testing 92

User Testing Product Research Product Marketing Customer Feedback 92

Userpilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? Survey analytics is the process of interpreting survey responses to get valuable insights. So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience.

Data Visualization 77

Data Visualization Analytic Tools Product Research Feedback Software 77

Userpilot

DECEMBER 19, 2023

Perform conversion funnel and related analysis to uncover friction points. To do that, start by collecting customer data with a welcome survey. Then use this data for customer segmentation and triggering the appropriate personalized onboarding flow. Collect customer data via a welcome survey.

Feedback Software 83

Feedback Software Analytic Tools Product Research User Friction 83

Usersnap

SEPTEMBER 1, 2022

One of the best ways to drive better customer experience than using sentiment analysis tools. Below, we describe what an online sentiment analysis tool is and how businesses can benefit from using them. What Is a Sentiment Analysis Tool? Online sentiment analysis tools are a type of software.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

JULY 26, 2022

While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. That’s why qualitative data provides more insights, removes biases, and leads to customer-led growth, in comparison with quantitative feedback.

Feedback Software 95

Feedback Software User Testing Research Software Customer Feedback 95

Userpilot

OCTOBER 18, 2022

How can user analysis help you drive product growth and reduce churn? With user analysis, you can derive invaluable insights into user behavior and identify: Roadblocks that impair customer retention. Let’s get down to the nitty-gritty and learn how to perform user analysis. Customer analysis involves six steps: 1.

Customer Feedback 93

Customer Feedback Data Visualization User Testing Analytic Tools 93

Userpilot

FEBRUARY 4, 2023

In this article, we cover everything you need to know about growth analytics: How to perform a growth analysis using an easy five-step process. Using growth metrics helps you make better decisions that are data-driven, reduces churn, and improves customer experience, and it helps you identify high-value cohorts.

Analytic Tools 94

Analytic Tools Data Visualization Customer Experience User Testing 94