Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot.

Product Research 81

Product Research Data Visualization Analytic Tools Feedback Software 81

Userpilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

User Testing 92

User Testing Product Research Customer Feedback Feedback Software 92

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Data Visualization 78

Data Visualization Product Research Research Software Analytic Tools 78

Userpilot

DECEMBER 15, 2022

How does tracking NPS give you the insight you need on how to better engage customers ? In this article, we’ll cover: What NPS is and why it’s important to track. What is a good NPS score? Best practices for creating NPS surveys. Best practices for creating NPS surveys.

Feedback Software 90

Feedback Software Analytic Tools Research Software Data Visualization 90

Userpilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? Survey analytics is the process of interpreting survey responses to get valuable insights. TL;DR Survey analytics is the process of interpreting user feedback from surveys to gain actionable insights and identify improvement opportunities.

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Data Visualization Analytic Tools Product Research Feedback Software 77

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. In this article, we take a close look at Intercom surveys and examine: What they are. It supports two survey types: long-form and short-form surveys.

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Data Visualization Product Research Software Review Feedback Software 79

Userpilot

APRIL 26, 2023

There are four types of customer data – user persona data, customer behavior data , customer journey activity data , and customer satisfaction data. Start segmenting customers from day one by collecting user data with welcome surveys and asking about their jobs to be done. What are the 4 types of customer data?

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Customer Feedback 97

Userpilot

APRIL 7, 2023

What types of survey questions should you use to collect valuable feedback? It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. Insightful questions can help you create compelling surveys that yield actionable feedback.

Customer Feedback 75

Customer Feedback Data Visualization Feedback Software User Testing 75

Userpilot

MARCH 17, 2024

It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them. Therefore, you need to keep different dashboards for different types of analytics. Analytics dashboards are visualization tools that give you an overview of key metrics.

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Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment. However, customer insights can help your teams understand all aspects of your B2B partners.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Research Software 88

Userpilot

OCTOBER 20, 2022

Do you want to improve NPS but are not sure how to achieve that? The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. The average NPS is 31 for SaaS businesses. Here’s why.

Feedback Software 95

Feedback Software Analytic Tools Research Software User Testing 95

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 86

Data Visualization Feedback Software Customer Feedback User Testing 86

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. By the end of this post, you’ll know how to create an effective B2B survey, distribute it, analyze the results, and take action on what you’ve learned.

Product Research 94

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Userpilot

APRIL 18, 2023

We can all recognize good survey questions when we see them. In this article, we discuss different types of questions, and how to write good surveys. In this article, we discuss different types of questions, and how to write good surveys. TL;DR A good survey question is clear, concise, and appropriate.

Customer Feedback 89

Customer Feedback Data Visualization Product Research User Testing 89

Userpilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? Plus, if you don’t know where to start, you’ll find some examples and questions you should use in your surveys.

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Userpilot

JUNE 30, 2022

What are UX surveys and when should you, as a UX designer use them? In this article, we’ll look into different types of UX surveys and equip you with the knowledge and best practices for conducting one. You should conduct UX surveys across all customer journey stages to identify what’s blocking users from progress.

Product Research 95

Product Research User Testing Feedback Software Research Software 95

Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. But it all depends on how you approach users and the tactics you follow to get them to answer your surveys. But first, what’s in-app feedback?

Feedback Software 75

Feedback Software Analytic Tools Research Software Data Visualization 75

Userpilot

FEBRUARY 6, 2023

In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. Four types of analytics can provide actionable insights: descriptive analytics, diagnostic analytics, predictive analytics, and prescriptive analytics.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Customer Feedback 95

Userpilot

DECEMBER 13, 2022

How can you use net promoter score surveys to improve every customer interaction and boost engagement ? How to build an NPS program to measure customer experience. The net promoter score question that’s asked in surveys is: “How likely are you to recommend this product to a friend or colleague?”

User Testing 93

User Testing Customer Experience Customer Feedback Feedback Software 93

Userpilot

FEBRUARY 28, 2023

You can collect feedback through customer satisfaction surveys, new feature feedback surveys, and churn surveys. Types of customer feedback forms to consider There are many ways to gather feedback : there’s not just one example of a good customer feedback form. Customer satisfaction surveys What are they?

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Userpilot

APRIL 11, 2022

In recent times, the concept of survey fatigue has become widely discussed due to its correlation with research and data collection. This article highlights the meaning of survey fatigue and how SaaS companies can send feedback requests without inducing respondent fatigue. Don’t over-survey your audience. What is survey fatigue?

Product Research 104

Product Research Feedback Software User Testing Research Software 104

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Product Research 92

Product Research Feedback Software User Testing Customer Feedback 92

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! Active feedback is intentionally solicited from users, for example through interviews or surveys, while passive feedback is provided by users at times and places that are convenient to them.

User Testing 85

User Testing Customer Feedback Feedback Software Product Research 85

Userpilot

JANUARY 26, 2023

One of the most powerful types of user sentiment is real-time customer feedback. It can be collected through various methods, such as in-app surveys, email surveys, feedback widgets, and live chat. In-app surveys are great for collecting feedback in an easy, effective, and contextual manner.

Feedback Software 88

Feedback Software Customer Feedback Customer Experience User Testing 88

Userpilot

JANUARY 3, 2023

If you’ve been conducting user sentiment surveys recently, there’s a good chance you faced a negative NPS score. In this article, we go over why you got a negative NPS and what you can do to prevent it from stunting your product growth. Any positive result is already a good NPS. Or else, why would you be here?

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Research Software 95

Userpilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. NPS surveys track customer loyalty and provide insights into their satisfaction. What is a customer feedback system?

Feedback Software 85

Feedback Software Analytic Tools Research Software Customer Feedback 85

Userpilot

AUGUST 10, 2022

Customer interviews and different types of microsurveys ( NPS , CSAT , CES , PMF , etc.) Customer interviews and different types of microsurveys ( NPS , CSAT , CES , PMF , etc.) As a product manager, you should collect customer insights to understand how users feel about your products and services. And much more.

Data Visualization 94

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Userpilot

SEPTEMBER 21, 2022

Best practices: Collect feedback intentionally and contextually using in-app feedback surveys. Avoid survey bias when asking questions to get more genuine customer responses. Types of feedback forms (read more for examples and templates): Customer forms for understanding your user persona. What is a product feedback form?

Feedback Software 89

Feedback Software User Testing Customer Feedback Analytic Tools 89

Userpilot

SEPTEMBER 15, 2022

There are two types of CI data: 1. External CI can be collected from any resource of third-party data (social media posts, and market research surveys). Send NPS surveys to measure customer loyalty and act on it. Customer data can be anything from time on site to survey questions to in-app behavior or the NPS score.

Feedback Software 97

Feedback Software Research Software Analytic Tools Data Visualization 97

Userpilot

JANUARY 12, 2023

Common types of behavioral segmentation include product usage segmentation, time-based, and occasion-based segmentation, JTBDs-based segmentation, and more. Likewise, you can group users based on NPS scores to locate detractors and deploy a reactivation marketing strategy. Keep reading to uncover product growth insights !

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Customer Feedback 95

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! A user persona is a representation of a specific type of user of your product. Usually not.

User Testing 88

User Testing Research Software Customer Feedback Feedback Software 88

Userpilot

DECEMBER 19, 2022

Userpilot helps you deliver curated in-app experiences by implementing extensive segmentation, robust onboarding processes, and in-app surveys. The following customer retention strategies are practical and can be implemented regardless of your business model or product type. Book a demo today to learn more! What is customer retention?

Feedback Software 93

Feedback Software Customer Experience Customer Feedback Product Research 93

Userpilot

DECEMBER 3, 2022

What types of metrics measure customer satisfaction, and how can they indicate the health of your customers and business? Customer satisfaction metrics, such as CSAT, CES, and NPS, help you measure customer loyalty and satisfaction. Sending customer satisfaction surveys regularly and asking customers how to improve your product.

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Userpilot

OCTOBER 19, 2022

There are many different types of customers: from easy-to-please to easily irritable customers. So, what are the different customer types you can expect to meet in SaaS? Understanding the different types of customers and their needs is important if you're to achieve customer success. Let's find out!

Customer Experience 95

Customer Experience Feedback Software Analytic Tools Research Software 95

Userpilot

OCTOBER 24, 2022

Looking for an NPS program to collect customer feedback and improve their experience with your SaaS product? Net Promoter Score (NPS) is one of the most widely used metrics to measure customer experience. If you want to get started with your own NPS program, then read on! What is an NPS program?

Feedback Software 93

Feedback Software Analytic Tools Research Software Software Review 93

Userpilot

AUGUST 15, 2022

There are different types of customer sentiment analysis models, but the most common ones are fine-grained, aspect-based, emotion detection, and intent analysis models. There are different types of customer sentiment analysis models, but the most common ones are fine-grained, aspect-based, emotion detection, and intent analysis models.

Feedback Software 94

Feedback Software Data Visualization Analytic Tools User Testing 94

Userpilot

MAY 14, 2023

There are two main types of customer feedback : direct and indirect. You can use surveys like CSAT , CES , and NPS surveys are used to collect customer feedback from each user segment in-app. Email surveys let you understand customer experience at different stages of the user journey and after specific interactions.

Feedback Software 89

Feedback Software User Testing Customer Feedback Analytic Tools 89