Usersnap

MARCH 24, 2025

It is a critical framework for product teams to ensure that their products meet customer needs and are delivered on time, within budget, and with the required quality. During the product discovery stage, product teams gather customer feedback , conduct user research, and analyze market trends to inform their product decisions.

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The Product Manager Coach Blog

MARCH 4, 2025

Become the Go-To Expert on the User If stakeholders trust that your decisions are rooted in user needs, theyll be more likely to support your ideas. How to Do It: Regularly Share User Insights: Keep everyone aligned with the customers voice through research and feedback.

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Customer Feedback Weak Development Team User Testing Customer Experience 69

Productside

MARCH 18, 2025

Scaling a product isnt just about selling moreits about refining product-market fit, unlocking the right growth levers, and making sure your go-to-market strategy actually aligns with what your customers need. In this episode of Productside Stories, our host Rina Alexin talks to Rachel Owens , product executive and growth expert.

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UX Planet

JUNE 9, 2025

Encourage team members to share user stories that exemplify key pain points or successes. These methods enable teams to collectively identify real pain points and uncover opportunities with data supporting them. For example: Include frustrations with navigation as a key pain point.

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

Centercode

JULY 25, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. Qualitative Methods Interviews : Talk to 5 to 10 users in each segment. Observation sessions : Watch users complete tasks in their own environments.

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Userpilot

OCTOBER 31, 2024

Different types of product feedback software When we say “product feedback tool,” we may mean various types of software: Survey tools : Tools designed to create and distribute surveys, collect feedback , and analyze responses to understand customer opinions and needs.

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Feedback Software Data Visualization Analytic Tools Research Software 52

BrainMates

JULY 2, 2025

This blog unpacks how product leaders can drive better collaboration by creating shared clarity, building transparent workflows, and being the empathetic glue between teams. Whether you are launching a new feature, entering a new market, or improving customer experience, it takes a symphony of teams. The challenge?

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Gainsight

JUNE 11, 2025

Customer churn is one of the biggest challenges businesses face, yet many organizations struggle to accurately predict and prevent it. Losing customers isn’t just a number on a spreadsheet—it’s a hit to revenue, team morale, and long-term growth potential. When customers leave, the ripple effects spread across the entire organization.

Data Visualization 52

Data Visualization Feedback Software Reporting Tools Software Review 52

Usersnap

DECEMBER 20, 2024

Release notes aren’t just a list of changestheyre a key touchpoint in the customer journey, reinforcing why users chose your product by consistently delivering value, building trust, and showing that youre invested in their success. Every update is a chance to show youre listening to your users needs.

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Data Visualization Feedback Software User Testing Customer Feedback 52

Usersnap

JULY 24, 2025

AI Data Strategy Discovery Purpose of this template: Understand how customers handle data today — and how you can solve real pains. Is data transformation or cleanup a pain point? Teams that collaborate upfront can spot hidden customer pains, align on business metrics, and shape discovery to drive real outcomes.

Product Research 52

Product Research Data Visualization User Testing Research Software 52

Userpilot

MAY 17, 2025

In this guide, Ill share those findings and show you how to use Userpilot to craft seamless, engaging mobile in-app experiences that keep users coming back. When I map that story, patterns jump out that help me understand user behavior better. Tie design, engineering, and marketing research to real user behavior.

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Analytic Tools Research Software Feedback Software Data Visualization 66

Usersnap

MAY 14, 2025

It involves thorough research and analysis of the target audience, their pain points, and existing solutions to create a product that meets user needs and provides business value. This ensures that the product not only addresses real user problems but also aligns with business goals.

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Product Research Framework User Testing Customer Feedback 72

Userpilot

MARCH 21, 2025

It starts with understanding user behavior, improving performance, and delivering a seamless experience. In this blog, Ill break down five mobile app optimization strategies that will help you. Screen View Tracking helps pinpoint which screens drive engagement and where users drop off. What is mobile app optimization?

Analytic Tools 59

Analytic Tools Feedback Software Research Software Data Visualization 59

Centercode

JUNE 11, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results.

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

Product Talk

MARCH 12, 2025

You might be tempted to try to guide your customer back to talking about your current outcome, but that doesnt necessarily work. Sometimes this conversation helps you uncover nuance in the customers context that you werent previously aware of. In this post, well share both advice from the community and Teresas take on the topic.

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Feedback Software KPI User Testing User Friction 155

Userpilot

MARCH 30, 2025

Implement Your App User Retention Strategy with Userpilot Get a Demo 14 Day Trial No Credit Card Required Create a personalized onboarding process Dont assume users know what to do in your app. You must personalize your onboarding journeys based on users JTBDs, goals, and pain points. What is your role?

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

Productside

APRIL 4, 2025

You also serve customers around the world, which means different needs and expectations. Recently, I visited China and saw how our users there interacted with our productsit was completely different from what we see in Europe or Latam. Do they mention customer needs? I also listen to what they choose to talk about.

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Leadership User Friction Banking Feedback Software 177

Mind the Product

OCTOBER 27, 2016

It’s a common-sense approach, but customer attitudes are shifting significantly, which means there’s a growing need for both teams to get each other’s backs in order to effectively deliver a seamless customer experience. To quote Adaptive Path co-founder Peter Merholz from this blog: “The experience is the product.”.

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Customer Experience User Testing Customer Feedback Weak Development Team 207

Product Talk

JULY 8, 2020

As you collect customers’ stories, you are going to hear about countless needs, pain points, and desires. Our customers’ stories are rife with gaps between what they expect and how the world works. Each gap represents an opportunity to serve your customer. But our job is not to address every customer opportunity.

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User Friction Customer Experience Product Research Data Visualization 361

Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.

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Customer Experience User Friction User Testing Customer Feedback 211

Productside

MARCH 20, 2025

Rapid Product Innovation: The Key to Agency Success Because agency PMs work on accelerated timelines, they rely on product innovation methodologies a blend of design thinking and product strategy that ensures solutions are desirable (user-focused), viable (business-backed), and feasible (technically sound). How do we solve real pain points?

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Blog Product Research Research Software Product Management 156

Product Talk

SEPTEMBER 20, 2023

And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them. It felt like 10+ years of experience, from customer development to Jobs Theory all in one actionable package.

Data Visualization 337

Data Visualization Analytic Tools Research Software Product Research 337

The Product Guy

AUGUST 10, 2017

Products fall short when they include and/or over-prioritize extraneous features that don’t solve that user’s problem. A blog could aggressively demand shares on social media before people have even had a chance to read through an article. That unearths sets of real-life goals and pain points.

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User Testing Customer Experience Research Software Customer Feedback 296

Intercom, Inc.

APRIL 29, 2020

As marketers, our job is to understand our customers – their hopes, their wants, their needs – and then communicate the value of our product in the context of their lives. At SaaStr Summit , I spoke about how businesses can adapt during these uncertain times by focusing on customer impact. Embracing a philosophy of change.

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Customer Experience User Friction Customer Feedback Data Visualization 228

Product Talk

MARCH 3, 2021

If you’re not familiar with me, I blog at Product Talk. And Hope and I are joined today by Melissa Suzuno , who is my blog editor at Product Talk, and she’s going to be helping with the chat and the Q&A. As Teresa mentioned, I help out with blog content on Product Talk. What are your customers’ needs?

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Product Research User Testing User Friction Research Software 240

Product Talk

JANUARY 31, 2024

After reading the Product Talk blog and Continuous Discovery Habits , Leann was ready to start putting some of the ideas into practice. The platform and web application he works on, finfire, connects Netfonds with their customers, their clients, banks, and insurers. I was just saying to stakeholders , ‘I need to talk to customers now!’”

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Product Research Reporting Tools Feedback Software Customer Communications 312

Intercom, Inc.

MARCH 14, 2019

These days, progressive, modern marketers like you and me are always hearing about customer centric marketing. We know that it’s customers, not brands, who hold the power. Leela knows that slapping “customer centric” in your mission statement is rarely enough. 6 ways to create a customer-centric culture.

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Product Research User Testing Customer Feedback User Friction 178

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. Gathering customer feedback is crucial for creating successful products.

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Feedback Software Analytic Tools User Testing Customer Feedback 144

The Product Coalition

APRIL 3, 2023

Product Feedback Step-by-step guide with examples How do you handle product ideas from customers? You’re a SaaS business serious about building a product your customers love. That means that you add new functionality when your customers ask for it. customer calls , emails , Slack , or something else.

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Feedback Software Customer Feedback User Testing User Friction 156

Alchemer Mobile

NOVEMBER 9, 2022

Customer expectations shift dramatically depending on device. The more you know about customer usability expectations, the quicker you can make data-driven product decisions. Here are a few product and mobile-focused blogs recommended by your peers: Product Hunt. Mobile App Management Blog by Apperian. Apptamin Blog.

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User Testing Feedback Software Product Management Product Manager 246

Product Talk

APRIL 7, 2021

And then, for those of you who don’t know me, I’ve been working as a product discovery coach for the last seven years, teaching cross-functional product teams how to do continuous interviewing , discover opportunities , and run rapid experiments and rapid prototyping to evaluate solutions, and I blog at Product Talk. Tweet This.

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Product Research User Testing Research Software Data Visualization 310

Intercom, Inc.

JULY 26, 2022

C ustomer experience (CX), or consumer experience, is the result of every interaction or touchpoint a customer has with your brand – both with your people and your products. . Think of CX as each moment of engagement along the customer journey. What is a customer service experience?

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Customer Experience User Friction Data Visualization Customer Satisfaction 138

Product Talk

MARCH 16, 2022

If we interview well, we’ll hear about a myriad of unmet customer needs, pain points, and desires—collectively called opportunities. This simple formula is how we create customer value (by delivering on opportunities) in a way that creates business value (by driving our outcome). Interviewing is generative. We need both.

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Research Software Product Research User Testing Data Visualization 316

Product Innovation Educators

JUNE 12, 2023

Second is setting up the right funnels for access to users. I strongly believe that as a PdM, the biggest value you bring on your team is speaking to users and having a pulse of what your customers need. First, we go out and talk to customers. 15:34] How have you gotten product managers to spend time with customers?

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User Testing Customer Feedback Product Management Product Manager 253

Userpilot

MARCH 17, 2023

Your product needs to serve your customers, and a customer needs and wants analysis helps to ensure you are addressing all customer pain points. These insights can inform your product development and keep a pulse on any changes in your customer’s needs and wants. What are customer needs and wants?

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Data Visualization Customer Feedback User Friction User Testing 98

Product Talk

AUGUST 8, 2018

In the product world, that means our customers and our end-users. We need to understand their needs, pain points, desires, wants, goals, and motivations. Imagine a single person who represents your target user or customer. Ignore everyone who doesn’t match your ideal user or customer.

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Product Research Feedback Software User Testing Research Software 277

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” It keeps us focused and ensures that we create value for the business while meeting customer needs.

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Product Research Data Visualization Customer Feedback Weak Development Team 291