Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. What are B2B customer insights?

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Research Software 90

Userpilot

APRIL 27, 2022

Product launch metrics can be easily overlooked while you become busy with product development, marketing efforts, and launch timeline. But tracking these metrics is equally important. So, let’s find out what product launch metrics you can use to ensure successful product marketing and launch.

Onboarding KPIs 93

Onboarding KPIs Product launches Analytic Tools Feedback Software 93

Userpilot

JULY 24, 2023

As the market becomes increasingly saturated with similar SaaS products, your product launch can easily get lost in the noise. Therefore, you need a solid product launch plan to ensure your product isn’t among the 95% of new products that fail each year. Ensure your teams are aware of your goals and their roles in them.

Product launches 87

Product launches User Testing Product Research ChatGPT 87

Userpilot

DECEMBER 6, 2022

Understanding how customers are using your software is key to designing a better product that meets their needs. Access to this type of data can help you to locate bugs and friction in your app, enhance user experience, and retain more customers. Set milestones and monitor how users progress through them.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 94

Amplitude

FEBRUARY 1, 2021

There are bugs to iron out and blog posts to write. A product launch strategy must include clear choices you are making regarding your target market, your value propositions, sales motions, pricing & packaging, customer success plans and org readiness. A lot of teams obsess about getting everything perfect for product launch day.

Product launches 111

Product launches Strategy User Testing Product Research 111

Userpilot

DECEMBER 19, 2022

This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! What is B2B marketing? However, getting the attention of your target customers with B2B marketing strategies is a lot harder.

B2B 101

B2B User Testing Research Software Analytic Tools 101

Centercode

APRIL 16, 2019

What are beta program metrics exactly? Why do I need them? I recently had an opportunity to work with Alex Larsen , the manager of the technical operations beta team at Trimble Transportation, on just that. His leadership team asked him to develop a framework for measuring the success of his beta team efforts.

Customer Experience 65

Customer Experience User Testing Product Research Customer Feedback 65

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Next, generate and prioritize ideas for improving the usability and user experience you’ve identified in the research. Let’s get right to it!

User Testing 80

User Testing Product Research Customer Experience User Experience 80

Userpilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. In this guide, we’re going to go over what PLG marketing is and why it just might be the perfect approach for your business. What is product-led growth? What does PLG stand for in marketing?

Analytic Tools 93

Analytic Tools Feedback Software Onboarding KPIs Marketing 93

Userpilot

OCTOBER 18, 2022

How can user analysis help you drive product growth and reduce churn? With user analysis, you can derive invaluable insights into user behavior and identify: Roadblocks that impair customer retention. Let’s get down to the nitty-gritty and learn how to perform user analysis. What is user analysis?

Customer Feedback 94

Customer Feedback Data Visualization User Testing Analytic Tools 94

Mixpanel

JUNE 7, 2019

In this blog post I’ll share why we launch features in phases and make customer feedback the primary input for determining readiness. The key lies in prioritizing challenging problems that create business and customer value and then designing a minimum viable product you can launch to address a pain point for the customer.

User Testing 100

User Testing Feedback Software Research Software Customer Feedback 100

Userpilot

OCTOBER 27, 2022

What is iterative testing? What are its benefits? How can it help product managers build products that drive value for their customers? If you’re looking for answers to these questions, you're in the right place, as that's exactly what we're exploring in the article! Ready to jump in?

User Testing 97

User Testing Product Research Feedback Software Testing 97

Userpilot

SEPTEMBER 16, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? Defining and tracking key metrics is an integral part of the product management process. We’ve compiled a guide of the core metrics every product manager should be tracking to help you to get started with SaaS product management metrics.

Onboarding KPIs 94

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 94

Userpilot

JUNE 6, 2023

Our ultimate guide to product data analytics explores: The most relevant metrics teams should track. Various kinds of analyses that can benefit your processes. And, how to analyze product usage data to enhance the product experience. And, how to analyze product usage data to enhance the product experience.

Data Visualization 64

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 64

Userpilot

SEPTEMBER 12, 2022

What are some examples of product manager goals? Which of them should a product manager focus on in particular when building and launching a product ? If you wondering about the answers to these questions, we've got you covered! Are you ready to jump in? It can be done through Continuous Product Discovery.

Product Research 85

Product Research User Testing Onboarding KPIs Feedback Software 85

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? How do you increase engagement at each stage of the customer lifecycle? If you wonder about these questions, we’ve got you. Help users discover secondary features and make them stick around at the retention stage.

Feedback Software 94

Feedback Software Analytic Tools Data Visualization Customer Feedback 94

Intercom, Inc.

MAY 3, 2018

How can we help our users complete their job-to-be-done cheaper, faster or easier? Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise level of the vocal minority, compounds by the day. If you enjoy the conversation check out more episodes.

User Testing 195

User Testing Customer Feedback Data Visualization Customer Experience 195

Usersnap

FEBRUARY 14, 2023

In fact, iterating your strategy and improving each feature Go-To-Market plan as you grow and receive customer feedback is even more important. Here’s the rub; no two companies are the exact same, so you can’t copy and paste a GMT strategy into your business and expect the same results. What Is a Go-To-Market (GTM) Strategy For SaaS?

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Usersnap

NOVEMBER 4, 2021

When they give you user feedback, take it seriously! What distinguishes one app or software from another? For you, it’s how you can best develop your software to meet customer needs. In other words, growing your company is a fantastic result of what should actually be your goal—pleasing your customers.

User Testing 52

User Testing Feedback Software Customer Feedback Customer Experience 52

Userpilot

JUNE 27, 2022

What is developer marketing, and what is the point of it? In short, developer marketing is more than just capturing the attention of software developers and getting them to use your product. The developer community is inclusive and fragmented, so there are very few places where you’d find developers to market them.

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Weak Development Team Development Marketing User Testing 52

Usersnap

DECEMBER 10, 2023

User Acceptance Testing (UAT) is important for more agile software development teams. However, as pivotal as it is, it’s frequently harassed by challenges, underscoring the quintessential role of having adept UAT testing tools. This is why the magic of the best user acceptance testing tools is crucial. Usersnap 2.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Mixpanel

SEPTEMBER 9, 2020

We spoke with a dozen product managers and data scientists to figure out what kind of content they needed to become more successful with product analytics. I’d like to see how other companies approach measuring XYZ.” “I Industry blogs had some answers to the questions our users were asking, but didn’t fill in the full picture.

Analytic Tools 52

Analytic Tools User Testing Product Research Customer Feedback 52

Userpilot

SEPTEMBER 15, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? Defining and tracking key metrics is an integral part of the product management process. We’ve compiled a guide of the core metrics every product manager should be tracking to help you to get started with SaaS product management metrics.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 52

UX Studio

FEBRUARY 2, 2022

You can easily get lost and puzzled when you start looking at all the infinite UX research tools that have become available lately. That’s why I decided to compile the most common UX research tools for you and hopefully, you will be able to find the proper ones for your needs. Let’s have a look at them.

Research Software 59

Research Software Analytic Tools Feedback Software Data Visualization 59

Amplitude

JULY 29, 2020

When it comes to product strategy, there is so much conflicting advice that getting started can be confusing. Instead, your product strategy should be a framework centered around providing value to your customers that helps you decide which tactics to explore. Think of product strategy as a hypothesis to be tested.

Data Visualization 83

Data Visualization User Testing Analytic Tools Product Strategy 83

Userpilot

JUNE 20, 2022

Running A/B tests and making data-driven decisions is essential if you are passionate about enhancing your customer experience, boosting retention, and increasing revenue. Anyone even remotely involved in product management will tell you that! But how do you run successful tests? Resource centers.

User Testing 52

User Testing Product Research Feedback Software Testing 52

The Product Coalition

OCTOBER 7, 2020

Luckily, as a Product Manager, no one expects you to be a full-blown data scientist. But the best Product Managers are data-driven, and there’s no doubt that the more you understand data, the easier your job in PM will be. If you’re just starting on your data journey, there are a few key things that you absolutely have to understand.

Data Visualization 69

Data Visualization User Testing Product Research Customer Experience 69

Amplitude

AUGUST 29, 2018

Understand your power users’ engagement by looking at the distribution of how frequently they use your product. Inspired by Li Jin and Andrew Chen’s fantastic blog post , we’ve added the option to view Stickiness non-cumulatively so you can measure the exact number of days in a week or month that users perform an event by percent of users.

Data Visualization 40

Data Visualization User Testing Customer Experience Customer Feedback 40

Userpilot

APRIL 27, 2021

Just look at Bonjoro that recently released a case study about how they increased their trial to paid conversion rate by 32.7%. They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results. Table of Contents.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

SEPTEMBER 22, 2021

Why do you track online engagement for your SaaS app? Because it helps you understand how customers are interacting with your brand across all departments and stages of the user journey. To do that, you need the best engagement tools. The right in-app engagement software will help you to increase in-app user engagement.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Reporting Tools 92

Usersnap

JUNE 4, 2020

Are you having a hard time scaling your customer feedback response rate? You’re not alone. According to Customer Experience Magazine , only 1 out of every 26 disgruntled customers will take the time to provide you with feedback. And if they don’t respond, you have no feedback. Ask for feedback quickly.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userpilot

JUNE 19, 2019

Customer onboarding is an integral part of any SaaS business, and so we thought we’d share some of the best customer onboarding tools to help you out. Perhaps the easiest way to differentiate between them is to think of a user timeline. User onboarding is what helps these new users get to grips with your product.

Analytic Tools 71

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 71

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. You don’t need a big budget or a dedicated marketing team to market your app.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

DECEMBER 6, 2022

‘Feature factory’ is not exactly a positive term, especially if you’re aspiring to be a product-led SaaS product management team. This article explores what the ‘feature factory’ mindset is and what the signs you might be working in such a company are. What is a feature factory?

Onboarding KPIs 89

Onboarding KPIs Product Research Feedback Software User Testing 89

Userpilot

DECEMBER 15, 2022

How does tracking NPS give you the insight you need on how to better engage customers ? By asking customers how likely they are to recommend your product to others, you get an honest look at customer satisfaction. In this article, we’ll cover: What NPS is and why it’s important to track.

Feedback Software 91

Feedback Software Analytic Tools Research Software Data Visualization 91

Userpilot

SEPTEMBER 30, 2022

Every SaaS company implements UI updates from time to time, but how should they announce UI updates to customers without overwhelming them? In this article, we’ll share actionable tips on how to announce product updates to your customers to drive product growth. Get a Userpilot Demo and see how you can get started today!

Feedback Software 96

Feedback Software Research Software User Testing Customer Feedback 96

Userpilot

DECEMBER 13, 2022

How can you use net promoter score surveys to improve every customer interaction and boost engagement ? In this article, we’ll cover: What the net promoter score is and how the net promoter system works? How to calculate net promoter score with a simple formula. What is the Net Promoter Score (NPS)?

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User Testing Customer Experience Customer Feedback Feedback Software 94