Userpilot

APRIL 22, 2024

TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. Extract feature development insights. Ready to begin?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Weak Development Team 105

Userpilot

APRIL 30, 2024

Userpilot : A no-code custom event tracking software with analytics features, reports , and customizable surveys for feedback collection. Want to get started with customer progress tracking of your own? Book a Userpilot demo today and see how we can help! What is customer progress tracking? Zoho CRM dashboard.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MAY 2, 2024

Implement a retention dashboard to track vital metrics across user segments. Re-engage inactive users through automated email campaigns. Book the demo! It involves various tactics aimed at enhancing customer satisfaction and fostering customer loyalty. Why does it matter? Userpilot resource center.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

MARCH 7, 2024

Loyalty programs involving rewards like exclusive access to new features or discounts are yet another way to maintain user engagement. Userpilot is a product growth platform that allows you to collect customer feedback , analyze user in-app behavior , and drive engagement through in-app experiences. What is user engagement?

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Userpilot

JULY 31, 2023

Pendo is currently developing AI features to enhance experience personalization , product discovery and accelerate product-led growth. To see how it works, book the demo! Pendo allows SaaS businesses to track user engagement and in-app behavior to better understand their needs and wants. Pendo dashboard. What is Pendo?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

JANUARY 29, 2024

TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. Segment your users to provide webinars that offer specific value.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

AUGUST 16, 2023

TL;DR Customer retention can improve profitability, is less expensive than acquiring new users, and forms a large part of future revenue. You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

FEBRUARY 28, 2023

Product feedback helps you determine how well your product satisfies user needs. Feature requests are a good way to collect ideas for future product development. Customer preference feedback shows you which feature or design users like better. To collect customer loyalty feedback , use NPS surveys.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Userpilot

SEPTEMBER 11, 2023

Wondering how to leverage customer analytics benefits to drive customer satisfaction? Customer analytics helps you seamlessly understand customers, predict their needs, and curate your offerings to their wants. Refined features and product offerings that cater to customers’ evolving needs.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Feedback 105

Userpilot

OCTOBER 15, 2023

TL;DR Product analytics marketing automation involves using product analytics to track product usage and customer behavior to develop automated marketing experiences. Feature tagging enables marketing teams to track feature usage and improve adoption across user segments. What is product analytics marketing automation?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105

Userpilot

MAY 20, 2024

Are you trying to develop a customer advocacy strategy for your SaaS but not sure how to go about it? You will find out what customer advocacy is, how it improves retention and other key metrics, and learn about different types of customer advocacy programs and how to build them. Userpilot NPS dashboard.

Analytic Tools 105

Analytic Tools Feedback Software Customer Feedback Customer Experience 105

Userpilot

FEBRUARY 29, 2024

Collect feedback from individual users. Act on the collected data to improve user experience. Ready to start tracking user behavior for your SaaS? Book a demo now to see how Userpilot lets you do it easily – without coding or the help of a data scientist. What is user behavior analytics?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software User Testing 105

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. Book a demo to learn more about it. What is Net Promoter Score (NPS)?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

APRIL 29, 2024

SaaS renewal best practices for driving free to paid conversions include: Create a personalized onboarding experience to retain trial users. Guide trial users towards key actions with checklists. Use interactive walkthroughs to drive customer success. Offer self-service support to improve customer satisfaction.

Feedback Software 102

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 102

Userpilot

FEBRUARY 19, 2024

Impact analysis is crucial for identifying risks, allocating resources, and enhancing customer satisfaction for project success. If you need help identifying user trends, implementing in-app notifications, and creating user reports, book a demo with Userpilot. View user activity in Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MAY 21, 2023

New feature ideas come from customer requests, tracking user behavior and their pain points , customer feedback , and your competitors. Before developing a new feature, make sure it’s in line with your product vision. To prioritize the features to develop, use a framework like the Kano model or Cost of Delay.

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Product Research 97

Userpilot

JANUARY 27, 2023

TL;DR Evaluative research gauges how well the product meets its goals at all stages of the product development process. The purpose of generative research is to gain a better understanding of user needs and define problems to solve, while evaluative research assesses how successful your current product or feature is. Book the demo!

User Testing 98

User Testing Product Research Research Software Feedback Software 98

Userpilot

MARCH 17, 2023

Your product needs to serve your customers, and a customer needs and wants analysis helps to ensure you are addressing all customer pain points. These insights can inform your product development and keep a pulse on any changes in your customer’s needs and wants. Book a demo to learn more!

Data Visualization 98

Data Visualization Customer Feedback User Friction User Testing 98

Userpilot

MAY 6, 2024

Thanks to user profiling, you can offer personalized experiences, refine your marketing targeting, and extract data-driven insights to inform product development. Product usage data captures how users interact with the product to inform development and engagement strategies. Book the demo to learn more!

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

NOVEMBER 14, 2023

Analyzing customer journeys across all channels allows teams to remove friction that stops users from progressing down the funnel. It also helps you to develop an omnichannel marketing strategy to engage existing and potential customers more effectively. Book the demo to find out more! Funnel analysis in Userpilot.

Analytic Tools 105

Analytic Tools Data Visualization Customer Experience Onboarding KPIs 105

Userpilot

JUNE 6, 2023

PMs implement product analytics to evaluate product performance, identify user needs and wants , and make informed decisions to improve the product and drive customer loyalty. Apart from product teams, product analytics benefit product marketing managers , UX designers , customer success managers, and developers.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 88

Userpilot

SEPTEMBER 14, 2023

If you want to see how Userpilot can help you with product discovery, book the demo! What are customer discovery questions? Customer discovery questions are questions that product teams can ask to gain a deeper understanding of their target customers – their behaviors, pain points, needs, and wants.

Product Research 103

Product Research Customer Feedback Data Visualization User Testing 103

Userpilot

APRIL 11, 2023

CRR is often influenced by multiple factors, from customer service to customer experience and anything that impacts customer satisfaction. Retention strategies that can improve your CRR include: Segmenting customers and creating personalized experiences to increase the customer’s lifetime value.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

JANUARY 15, 2024

Userpilot, Zendesk, and LiveAgent are the three best tools to consider when trying to improve the customer experience for those using your fintech products or services. Want to improve your fintech customer experience? Try Userpilot and book a demo today! What is the fintech customer experience?

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

MARCH 4, 2024

TL;DR User behavior patterns are the systematic ways users interact with a website and app. Understanding these patterns helps behavioral designers identify usability issues, spot user needs, and inform future app development efforts. Book a demo now to begin. Product usage dashboard in Userpilot.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Research Software 105

Userpilot

APRIL 22, 2024

TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development. 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

SEPTEMBER 19, 2023

Product Analytics provides actionable insights into how users interact with a product. It tracks metrics like engagement, retention, and feature adoption, serving as a compass for product development. By understanding what users want—and how they use a product—companies can make data-driven decisions that drive growth.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Product Research 52

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You should use it to meet and exceed customer expectations to increase customer satisfaction and retention and boost revenue growth. What is a customer experience (CX) strategy? Let’s start!

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Product Research 96

Userpilot

OCTOBER 21, 2022

The key to effective CRM and customer communication is tailoring your approach to the different stages of the customer lifecycle. The impact of customer relationship management on your business: More user engagement. Improved customer experience (CX). Higher customer satisfaction rates. Salesforce.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

OCTOBER 27, 2023

Another way to gather insights on how to improve the product is by collecting user feedback through in-app surveys. Book the demo to see how it can help your business. What is product-led growth for enterprise customers? This translates into increased customer satisfaction leading to higher retention and customer lifetime value.

Feedback Software 105

Feedback Software Embedded Analytics Analytic Tools Enterprise 105

Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

Data Visualization 97

Data Visualization Customer Satisfaction Analytic Tools User Testing 97

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. On-demand customer support resources will reduce support costs and help users overcome difficulties whenever they arise. How do usability and user experience differ?

User Testing 97

User Testing Product Research Customer Experience User Experience 97

Userpilot

MARCH 28, 2024

User analytics play an essential part in the product development and management process. It also explores different kinds of user data analysis, shows you how to conduct it, and introduces a few product analytics tools with the necessary functionality. TL;DR User analytics is a user research methodology.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

SEPTEMBER 28, 2022

How can product managers use it to develop better products? The approach is very customer-centric so it helps you design products that not only are functional but also satisfy users’ psychological needs. This improves overall customer satisfaction. Book the demo! What is anticipatory design?

Data Visualization 98

Data Visualization Feedback Software Customer Experience Customer Feedback 98

Userpilot

DECEMBER 23, 2023

The metric shows teams how valuable their product is in the users’ eyes. It’s how many users abandon the product. By acting on the insights from retention analysis , you can improve customer satisfaction and loyalty. It also allows you to increase customer lifetime value and the overall profitability of the product.

Analytic Tools 104

Analytic Tools Feedback Software User Testing Customer Experience 104

Userpilot

OCTOBER 17, 2023

Mixpanel, which excels at tracking complex behavioral metrics to clearly show how users interact with your product. Since you need the right tools to follow a customer insights strategy. Why not book a Userpilot demo to see how you can upgrade your customer research game? What are customer insights?

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103