Userpilot

MAY 1, 2024

This article provides a step-by-step process to elevate your product experience from “good enough” to “superb”. TL;DR Digital product experience encompasses all customer touchpoints and interactions with a digital product across its lifecycle. It’s also not the same as user experience. Book a demo to find out more.

Customer Experience 105

Customer Experience Feedback Software Analytic Tools Product Research 105

The Product Coalition

JANUARY 25, 2024

Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences. While conversational chatbots can handle general inquiries and casual conversations, transactional chatbots are designed to achieve specific objectives, such as booking a hotel room or ordering a pizza.

Artificial Inteligence 135

Artificial Inteligence Reporting Tools Feedback Software Research Software 135

Userpilot

SEPTEMBER 23, 2022

When users feel like they’ve achieved success, they’re encouraged to keep going. Since an excellent UI design leads to improved customer satisfaction , more and more customers will become brand advocates , sharing their positive experiences with their peers.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Userpilot

MAY 9, 2024

TL;DR Happy customer service refers to all the efforts a company makes to ensure customers are satisfied, delighted, and have a positive experience across all interactions. Customer happiness extends beyond satisfaction to include the customer's overall emotional state as they interact with your company.

Data Visualization 105

Data Visualization Reporting Tools Customer Experience Customer Feedback 105

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

Customer Feedback 98

Customer Feedback Product Research Feedback Software User Testing 98

Userpilot

APRIL 17, 2024

A few of the major features to look out for in customer insight platforms are user surveys, behavior analytics , segmentation , and data visualization. Userpilot offers in-app surveys , user action tracking, and behavior analysis to provide granular insights and improve user experience and product development.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

AUGUST 10, 2022

Customer insights help you get a deeper understanding of your customer’s needs and meet them with product tweaks. You will also detect crucial friction that hinders the user experience while analyzing numerous customer touchpoints. Why are customer insights important? are examples of active feedback.

Data Visualization 98

Data Visualization Customer Feedback User Testing Customer Experience 98

Userpilot

MAY 8, 2024

TL;DR User needs analysis involves different techniques to gain a deeper understanding of users’ goals, motivations, and requirements. User analysis offers several benefits, including improved user satisfaction and retention. Userpilot can help you track in-app user activity and collect user feedback.

Customer Feedback 102

Customer Feedback Data Visualization Customer Experience User Testing 102

Userpilot

FEBRUARY 28, 2023

Customer preference feedback shows you which feature or design users like better. In-app rating feedback is a quick way to assess user satisfaction with a particular experience. To collect customer loyalty feedback , use NPS surveys. We use Customer Effort Score (CES) surveys to collect them.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Userpilot

AUGUST 23, 2023

CX design focuses on all interactions on the whole customer journey. UX design focuses on user interactions with a product or feature. And focuses on separate parts of the user journey map. CX design improves customer satisfaction, creates loyal customers, and increases customer retention.

Customer Experience 96

Customer Experience User Testing Customer Feedback Feedback Software 96

Userpilot

JANUARY 11, 2024

Identify key metrics for satisfaction and engagement, and check to ensure you’re hitting your targets. Book a demo today to learn more! FinTech onboarding is the process of welcoming and acclimating new users to your financial technology (FinTech) product or service. Customer identity verification with IDNOW.

Onboarding KPIs 105

Onboarding KPIs Customer Experience Feedback Software User Testing 105

Userpilot

APRIL 22, 2024

TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. A step-by-step process for effective feature analysis.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Weak Development Team 105

Userpilot

OCTOBER 15, 2023

To inspire you, this article includes a few use cases for trend analysis that you can utilize, such as comparing active users’ trends with trial users, gauging product adoption and usage trends, and understanding what drives customer satisfaction. What is trend analysis? Trend report generated with Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

OCTOBER 15, 2022

Customer feedback is the process of gathering feedback from customers after they have used your product or service. Customer feedback surveys help you identify points of friction with the user experience and enhance the customer experience. Collect positive and negative feedback from review sites.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

JUNE 7, 2023

Feature request survey to understand users’ needs regarding your product. Customer effort score survey to understand the user experience with specific features. CSAT survey for collecting customer sentiment about a feature. Book a demo to try it out. Userpilot’s customer effort score survey.

User Testing 98

User Testing Customer Feedback Product Research Feedback Software 98

Userpilot

FEBRUARY 19, 2024

Impact analysis is crucial for identifying risks, allocating resources, and enhancing customer satisfaction for project success. Create contingency plans, efficiently allocate resources, and implement communication strategies, such as in-app banners , for user notifications on system maintenance. Implement tooltips in Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

AUGUST 5, 2023

TL;DR Net Promoter Score (NPS) assesses customer satisfaction and loyalty by measuring how likely your customers are to recommend your products to others. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

JANUARY 29, 2024

TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. What is SaaS UX design?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

NOVEMBER 30, 2023

Book a demo now and see how you can use our tool to conduct in-app user behavior analysis, segment users for personalized experiences, and A/B test your hypotheses to see what works. Because testimonials serve as authentic endorsements, offering a glimpse into real user experiences.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105

Userpilot

MARCH 6, 2024

A well-designed product funnel enables teams to evaluate and optimize their marketing strategy for more targeted and personalized customer engagement. It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty. Book the demo!

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

Userpilot

OCTOBER 20, 2022

You’ll also see 13 practical ways to improve your score, and how user feedback software makes the process much easier. Customer satisfaction is the measure of how happy and satisfied customers are. This feeling stems from the customer experience with your product and interactions with service teams.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. In this article, we answer the question: how does user behavior analytics work?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software User Testing 105

UX Planet

FEBRUARY 14, 2024

In this article, we explore how UX designers can harness the power of priming to create more intuitive and engaging user experiences. By strategically incorporating priming techniques into interface design, designers can optimize usability and enhance user engagement. Making the whole process look easy!

Customer Experience 75

Customer Experience Travel UX Customer Satisfaction 75

Userpilot

JANUARY 27, 2023

With Userpilot, you can run user feedback surveys, and build user segments based on product usage data to recruit participants for interviews and beta-testing. Book the demo! It assesses customer satisfaction by looking at how well the solution addresses their problems and its usability. Want to see how?

User Testing 98

User Testing Product Research Research Software Feedback Software 98

Userpilot

MARCH 29, 2023

This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction. It helps you measure customer satisfaction.

Product Research 98

Product Research User Testing Customer Feedback Feedback Software 98

Userpilot

MAY 2, 2024

TL;DR Customer retention refers to the strategies and tactics used to build strong customer relationships and encourage them to continue using the product. Retention is vital for reducing overheads, increasing profitability, and fostering customer loyalty. It’s linked to positive WOM and reduced customer acquisition costs.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

APRIL 21, 2024

Here are some additional benefits of reducing your customer support load : Lower support costs – Dealing with piles of support requests and queries comes at a hefty cost. Drive customer satisfaction – When customers get help quicker, their satisfaction with your product goes up.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Userpilot

DECEMBER 7, 2023

CRM data tracking customer behavior and preferences over time is used by CEM for iterative improvements in customer retention strategies. If you want a CEM that can help tailor your customer experience, collect user feedback, and provide personalized experiences, book a demo with Userpilot now.

Customer Experience 105

Customer Experience Feedback Software Analytic Tools Customer Feedback 105

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. Book a demo to learn more about it. What is Net Promoter Score (NPS)? NPS benchmarks.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

MARCH 24, 2024

Looking for user flow examples to inspire your UX design process ? This article shows you 11 examples across different user journey stages. We also cover best practices to help you create logical user flows and develop memorable user experiences. Collect user feedback to improve your user flows.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools User Testing 105

Userpilot

MARCH 7, 2024

Loyalty programs involving rewards like exclusive access to new features or discounts are yet another way to maintain user engagement. Userpilot is a product growth platform that allows you to collect customer feedback , analyze user in-app behavior , and drive engagement through in-app experiences.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Userpilot

DECEMBER 23, 2023

The metric shows teams how valuable their product is in the users’ eyes. It’s how many users abandon the product. By acting on the insights from retention analysis , you can improve customer satisfaction and loyalty. It also allows you to increase customer lifetime value and the overall profitability of the product.

Analytic Tools 104

Analytic Tools Feedback Software User Testing Customer Experience 104

Userpilot

JANUARY 10, 2024

Effective user research helps you: Understand user behaviors, needs , and preferences. Identify experience gaps and remove friction. Increase product value and improve user experience. Book a demo to discuss your needs with our team and get tailored solutions. What is user research?

User Testing 105

User Testing Research Software Analytic Tools Feedback Software 105

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Essentially, you need to have a goal in mind for the user experience audit.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

APRIL 22, 2024

Implementing an onboarding checklist to help users progress through the customer journey. Introducing secondary features to exceed expectations and customer satisfaction. Incorporating gamification like badges and progress bars to make the user experience more engaging. Book a demo to give it a try.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

JANUARY 9, 2024

Book a demo with Userpilot to get started! A Single Ease Question (SEQ) is an incredibly simple yet effective method for measuring user experience with a system usability scale. It’ll show you exactly where users are struggling, areas of perceived ease, and areas of perceived difficulty (or friction ).

Data Visualization 105

Data Visualization User Testing Product Research Analytic Tools 105